Question 1

The goal attainment definition of effectiveness focuses on whether the organization achieves its stated goals.

Accepted Answer

A) True 
 B)False  True

Question 2

Knowledge acquisition can only be achieved through formal education.

Accepted Answer

A) True 
 B)False  False

Question 3

Senior officers in a national military organization decided that operations in supplies requisition were inefficient and costly.They brought in consultants who recommended that the entire requisition process be ''reengineered''.This involved throwing out the old practices and developing an entirely new set of work activities around workflow.However,contrary to expectations,this intervention resulted in lower productivity,higher employee turnover and other adverse outcomes.Discuss likely problems with the intervention in terms of open systems perspective.

Accepted Answer

There are two possible ways that open systems perspective explains these problems.The first and more likely of these is the fact that open systems have interdependent parts.In this situation,reengineering the supplies requisition process may have disrupted other parts of the organization,which,in turn,undermined the supplies' group's ability to complete their work.The point here is that open systems consist of interdependent parts and that it is always useful to ensure that changes in one part of the organization have minimal adverse effects on other parts of the organization.
The second possible (but less likely)problem is in terms of inputs,transformation,outputs and feedback.The reengineering process may have thrown out a functioning transformation process.Possibly the change resulted in less feedback from the environment regarding how well the organization is interacting with the environment.Perhaps the change resulted in a disruption of inputs or side effects in the outputs.

Question 4

Which of the following is NOT a concern expressed with respect to high-performance work practices (HPWP)perspective?

Accepted Answer

A) HPWPs increase work stress for employees. 
B) Even when HPWPs are successful,management is reluctant to share the financial benefits with workers. 
C) The HPWP perspective lacks theoretical understanding of why such practices improve performance. 
D) HPWPs satisfy shareholder and customer needs at the expense of employee well-being. 
E) The HPWP perspective fails to consider the impact of such practices on the environment and society. 
A) HPWPs increase work stress for employees. 
B) Even when HPWPs are successful,management is reluctant to share the financial benefits with workers. 
C) The HPWP perspective lacks theoretical understanding of why such practices improve performance. 
D) HPWPs satisfy shareholder and customer needs at the expense of employee well-being. 
E) The HPWP perspective fails to consider the impact of such practices on the environment and society.

Question 5

Intellectual capital consists of:

Accepted Answer

A) knowledge that employees possess and generate. 
B) the knowledge captured in an organization's systems and structures. 
C) the value of the organization's relationship with customers. 
D) All of the answers are correct. 
E) knowledge that employees possess and generate and the knowledge captured in an organization's systems and structures. 
A) knowledge that employees possess and generate. 
B) the knowledge captured in an organization's systems and structures. 
C) the value of the organization's relationship with customers. 
D) All of the answers are correct. 
E) knowledge that employees possess and generate and the knowledge captured in an organization's systems and structures.

Question 6

Telecommuting is the most common form of virtual work.

Accepted Answer

A) True 
 B)False

Question 7

Workforce diversity potentially improves decision making and team performance on complex tasks.

Accepted Answer

A) True 
 B)False

Question 8

A technology company wants to move into the field of wireless communications.Unfortunately,few of its employees know enough about the basic technology to acquire emerging knowledge about that field or to launch a separate business unit to enter that market.With respect to learning about wireless technology knowledge,this organization has:

Accepted Answer

A) too much structural capital. 
B) low organizational memory. 
C) high human capital but low relationship capital. 
D) too much of an open system. 
E) low human capital. 
A) too much structural capital. 
B) low organizational memory. 
C) high human capital but low relationship capital. 
D) too much of an open system. 
E) low human capital.

Question 9

Studies suggest that deep-level diversity exists across generations.

Accepted Answer

A) True 
 B)False

Question 10

Employees,suppliers,and governments:

Accepted Answer

A) are organizational stakeholders. 
B) are rarely considered in organizational behaviour theories. 
C) represent the three levels of analysis in organizational behaviour. 
D) are excluded from the open systems anchor. 
E) All of the answers are correct. 
A) are organizational stakeholders. 
B) are rarely considered in organizational behaviour theories. 
C) represent the three levels of analysis in organizational behaviour. 
D) are excluded from the open systems anchor. 
E) All of the answers are correct.

Question 11

Discuss the four anchors of organizational behaviour.

Accepted Answer

1)The systematic research anchor states

Question 12

One criticism of the high-performance work practices perspective is that it promotes shareholder and customer satisfaction at the expense of employee well-being.

Accepted Answer

A) True 
 B)False

Question 13

Organizational efficiency refers to the amount of outputs relative to inputs in the transformation process.

Accepted Answer

A) True 
 B)False

Question 14

Organizational behaviour knowledge helps us influence people and organizational events.

Accepted Answer

A) True 
 B)False

Question 15

One of the fastest ways to acquire knowledge is to hire individuals or purchase entire companies that have valued knowledge.

Accepted Answer

A) True 
 B)False

Question 16

Intellectual capital refers to:

Accepted Answer

A) how much money an organization spends on training and development. 
B) the stock of knowledge that resides in an organization. 
C) the percentage of information available that is actually used productively by the organization. 
D) the total cost of computers and other ''intelligent'' machines in the organization. 
E) the cost of hiring a typical employeE. 
A) how much money an organization spends on training and development. 
B) the stock of knowledge that resides in an organization. 
C) the percentage of information available that is actually used productively by the organization. 
D) the total cost of computers and other ''intelligent'' machines in the organization. 
E) the cost of hiring a typical employeE.

Question 17

Human memory plays a critical role in organizational memory.

Accepted Answer

A) True 
 B)False

Question 18

Which of these statements about corporate social responsibility (CSR)is FALSE?

Accepted Answer

A) Most companies now publically report on their CSR practices. 
B) CSR emphasizes the economic,social,and environmental spheres of sustainability. 
C) Most Canadians expect companies to engage in CSR. 
D) CSR is closely related to the topics of values and ethics. 
E) An organization's perceived level of CSR influences whether people apply for work with that organization. 
A) Most companies now publically report on their CSR practices. 
B) CSR emphasizes the economic,social,and environmental spheres of sustainability. 
C) Most Canadians expect companies to engage in CSR. 
D) CSR is closely related to the topics of values and ethics. 
E) An organization's perceived level of CSR influences whether people apply for work with that organization.

Question 19

Which of the following is considered surface-level diversity?

Accepted Answer

A) Physical qualities. 
B) Gender. 
C) Ethnicity. 
D) Age 
E) All of the answers are correct. 
A) Physical qualities. 
B) Gender. 
C) Ethnicity. 
D) Age 
E) All of the answers are correct.

Question 20

A courier service laid off a large percentage of its production staff during last year's recession.These low-skilled employees performed routine tasks filling orders.The company now wants to rehire them.However,most of the unskilled employees have since found employment in other companies and industries.Do you think the courier company lost much organizational memory in this situation? Explain your answer.

Accepted Answer

Organizational memory refers to the stor

The goal attainment definition of effectiveness focuses on whether the organization achieves its stated goals.

Knowledge acquisition can only be achieved through formal education.

Which of the following is NOT a concern expressed with respect to high-performance work practices (HPWP)perspective?

Intellectual capital consists of:

Telecommuting is the most common form of virtual work.

Workforce diversity potentially improves decision making and team performance on complex tasks.

Studies suggest that deep-level diversity exists across generations.

Employees,suppliers,and governments:

Discuss the four anchors of organizational behaviour.

One criticism of the high-performance work practices perspective is that it promotes shareholder and customer satisfaction at the expense of employee well-being.

Organizational efficiency refers to the amount of outputs relative to inputs in the transformation process.

Organizational behaviour knowledge helps us influence people and organizational events.

One of the fastest ways to acquire knowledge is to hire individuals or purchase entire companies that have valued knowledge.

Intellectual capital refers to:

Human memory plays a critical role in organizational memory.

Which of these statements about corporate social responsibility (CSR)is FALSE?

Which of the following is considered surface-level diversity?

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 1: Introduction to the Field of Organizational Behaviour

The goal attainment definition of effectiveness focuses on whether the organization achieves its stated goals.

Knowledge acquisition can only be achieved through formal education.

Which of the following is NOT a concern expressed with respect to high-performance work practices (HPWP)perspective?

Intellectual capital consists of:

Telecommuting is the most common form of virtual work.

Workforce diversity potentially improves decision making and team performance on complex tasks.

Studies suggest that deep-level diversity exists across generations.

Employees,suppliers,and governments:

Discuss the four anchors of organizational behaviour.

One criticism of the high-performance work practices perspective is that it promotes shareholder and customer satisfaction at the expense of employee well-being.

Organizational efficiency refers to the amount of outputs relative to inputs in the transformation process.

Organizational behaviour knowledge helps us influence people and organizational events.

One of the fastest ways to acquire knowledge is to hire individuals or purchase entire companies that have valued knowledge.

Intellectual capital refers to:

Human memory plays a critical role in organizational memory.

Which of these statements about corporate social responsibility (CSR)is FALSE?

Which of the following is considered surface-level diversity?

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters