Question 1

Machiavellian values help employees to recognize and avoid using political tactics in organizational settings.

Accepted Answer

A) True 
 B)False  False

Question 2

By engaging successfully in social networking,employees increase their:

Accepted Answer

A) socialistic tendencies. 
B) centrality. 
C) social power. 
D) social capital. 
E) expert power and centrality,but not referent power. 
A) socialistic tendencies. 
B) centrality. 
C) social power. 
D) social capital. 
E) expert power and centrality,but not referent power. D

Question 3

Coping with uncertainty is an important source of power in organizational settings.Identify two jobs in your university that have power because they cope with uncertainty.Be sure to discuss the reasons why this power exists.

Accepted Answer

Students might identify any two of several jobs in a university.One common example may be the people who forecast enrolments for the upcoming year.They help the school to anticipate the number of students entering various programs,which makes it easier to shift resources as required.The university vice-chancellor copes with uncertainty through all three strategies.The vice-chancellor might prevent uncertainties from occurring,such as by discouraging governments or alumni from changing practices that affect the university.The vice-chancellor might forecast uncertainties by serving as a listening post in the external environment.For example,the vice-chancellor might learn that other universities are changing their curriculum and warn various departments about these changes.Third,the vice-chancellor might absorb concerns raised by stakeholders (e.g.government,alumni or community).For example,alumni might demand more emphasis placed on technology-based courses,so the vice-chancellor would mobilize other executives and administrators to make these changes,if warranted.
Whichever jobs students identify when answering this question,you should keep in mind the three strategies for coping with uncertainty:
Prevention.The most effective strategy is to prevent environmental changes and variations from occurring.For example,financial experts acquire power by preventing the organization from experiencing a cash shortage or defaulting on loans.
Forecasting.The next best strategy is to be able to predict environmental changes or variations.In this respect,marketing specialists gain power by predicting changes in consumer preferences.
Absorption.People and work units also gain power by absorbing or neutralizing the impact of environmental shifts as they occur.A classic example is the ability of maintenance crews to come to the rescue when machines break down and the production process stops.

Question 4

Krystal's boss in the accounting department initially rejected her proposal for a new budgeting process.So Krystal spoke to-and received support from-the heads of two departments that would benefit from the proposed budgeting process.She also found support from several coworkers in the accounting department,because they believed the new budgeting process would be simpler and fairer.When Krystal's boss realized that several key people supported the new budgeting system,he reluctantly agreed to test it in a pilot project.What influence is Krystal mainly using here?

Accepted Answer

A) Silent authority 
B) Coalition formation 
C) Assertiveness 
D) Impression management 
E) Both silent authority AND coalition formation. 
A) Silent authority 
B) Coalition formation 
C) Assertiveness 
D) Impression management 
E) Both silent authority AND coalition formation.

Question 5

__________ is the knowledge and other resources available to people,teams,or organizations from a durable network that connect them to others.

Accepted Answer

A) Resource capital 
B) Expert capital 
C) Social capital 
D) Network capital 
E) Intangible capital 
A) Resource capital 
B) Expert capital 
C) Social capital 
D) Network capital 
E) Intangible capital

Question 6

Which of the following IS a contingency of power?

Accepted Answer

A) Coercive 
B) Legitimate 
C) Referent 
D) All of these are contingencies of power. 
E) None of these are contingencies of power. 
A) Coercive 
B) Legitimate 
C) Referent 
D) All of these are contingencies of power. 
E) None of these are contingencies of power.

Question 7

In persuasive communication,the inoculation effect involves warning listeners that others will try to influence them in the future and that they should be aware of the opponent's arguments.

Accepted Answer

A) True 
 B)False

Question 8

Negotiation and the norm of reciprocity are associated with the influence process of exchange.

Accepted Answer

A) True 
 B)False

Question 9

Social networks may form on the basis of:

Accepted Answer

A) common status. 
B) expertise. 
C) kinship. 
D) physical proximity. 
E) all of the choices. 
A) common status. 
B) expertise. 
C) kinship. 
D) physical proximity. 
E) all of the choices.

Question 10

Which of the following is always a form of organizational politics?

Accepted Answer

A) Forming coalitions 
B) Cultivating networks 
C) Distributing information selectively 
D) All of these are always organizational political tactics. 
E) Whether any of these are organizational politics depends on whether they are perceived by others as self-serving or beneficial for the organization. 
A) Forming coalitions 
B) Cultivating networks 
C) Distributing information selectively 
D) All of these are always organizational political tactics. 
E) Whether any of these are organizational politics depends on whether they are perceived by others as self-serving or beneficial for the organization.

Question 11

People with high Machiavellian values tend to:

Accepted Answer

A) place a lot of trust in their colleagues. 
B) frequently use power to manipulate others towards their own personal goals. 
C) use more socially acceptable forms of power to influence others. 
D) keep away from organizations where organizational politics is tolerateD. 
E) believe that deceit is totally inappropriate in organizational settings. 
A) place a lot of trust in their colleagues. 
B) frequently use power to manipulate others towards their own personal goals. 
C) use more socially acceptable forms of power to influence others. 
D) keep away from organizations where organizational politics is tolerateD. 
E) believe that deceit is totally inappropriate in organizational settings.

Question 12

Employees who engage in social networking tend to:

Accepted Answer

A) be less powerful in the long run. 
B) develop their referent power. 
C) have a low level of Machiavellianism. 
D) develop their legitimate power. 
E) develop both their referent and legitimate power. 
A) be less powerful in the long run. 
B) develop their referent power. 
C) have a low level of Machiavellianism. 
D) develop their legitimate power. 
E) develop both their referent and legitimate power.

Question 13

Silent authority,assertiveness,and exchange are three sources of power.

Accepted Answer

A) True 
 B)False

Question 14

A software engineer was able to get placed into a group working on the most critical part of a new software program.She also made a habit of arriving at work around 5 a.m. ,knowing that some of the top corporate leaders would arrive that early once in a while.This software engineer's actions increased her power mainly through:

Accepted Answer

A) decreased nonsubstitutability. 
B) increased legitimate power. 
C) increased coercive power. 
D) increased discretion. 
E) increased visibility. 
A) decreased nonsubstitutability. 
B) increased legitimate power. 
C) increased coercive power. 
D) increased discretion. 
E) increased visibility.

Question 15

Social networks exist everywhere because people have a drive to protect themselves.

Accepted Answer

A) True 
 B)False

Question 16

According to the textbook,which of the following is considered the strongest outcome of influence?

Accepted Answer

A) Compliance 
B) Resistance 
C) Commitment 
D) Submission 
E) Resignation 
A) Compliance 
B) Resistance 
C) Commitment 
D) Submission 
E) Resignation

Question 17

Supervisors who use ingratiation and impression management tactics tend to lose the respect of their staff.

Accepted Answer

A) True 
 B)False

Question 18

You are a new employee in a professional position,such as an accountant or corporate lawyer.Your organization is located in Vancouver and employs several hundred people with various backgrounds (representative of Vancouver's diversity).Soon after joining this organization,you discover that the company does not apply certain technology or practices that are now recommended by most people in your profession.Under these circumstances,identify three different types of influence tactics that you might use effectively to have senior management introduce these technologies or practice.Your answer should present these types of influence in your order of preference,and you should explain why these general tactics would be acceptable and effective in this situation.

Accepted Answer

This question requires students to under

Question 19

Impression management is a common strategy for people trying to get ahead in the workplace.

Accepted Answer

A) True 
 B)False

Question 20

Silent authority and deference to authority are related concepts.

Accepted Answer

A) True 
 B)False

Machiavellian values help employees to recognize and avoid using political tactics in organizational settings.

By engaging successfully in social networking,employees increase their:

Coping with uncertainty is an important source of power in organizational settings.Identify two jobs in your university that have power because they cope with uncertainty.Be sure to discuss the reasons why this power exists.

__________ is the knowledge and other resources available to people,teams,or organizations from a durable network that connect them to others.

Which of the following IS a contingency of power?

In persuasive communication,the inoculation effect involves warning listeners that others will try to influence them in the future and that they should be aware of the opponent's arguments.

Negotiation and the norm of reciprocity are associated with the influence process of exchange.

Social networks may form on the basis of:

Which of the following is always a form of organizational politics?

People with high Machiavellian values tend to:

Employees who engage in social networking tend to:

Silent authority,assertiveness,and exchange are three sources of power.

Social networks exist everywhere because people have a drive to protect themselves.

According to the textbook,which of the following is considered the strongest outcome of influence?

Supervisors who use ingratiation and impression management tactics tend to lose the respect of their staff.

Impression management is a common strategy for people trying to get ahead in the workplace.

Silent authority and deference to authority are related concepts.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 10: Power and Influence in the Workplace

Machiavellian values help employees to recognize and avoid using political tactics in organizational settings.

By engaging successfully in social networking,employees increase their:

Coping with uncertainty is an important source of power in organizational settings.Identify two jobs in your university that have power because they cope with uncertainty.Be sure to discuss the reasons why this power exists.

__________ is the knowledge and other resources available to people,teams,or organizations from a durable network that connect them to others.

Which of the following IS a contingency of power?

In persuasive communication,the inoculation effect involves warning listeners that others will try to influence them in the future and that they should be aware of the opponent's arguments.

Negotiation and the norm of reciprocity are associated with the influence process of exchange.

Social networks may form on the basis of:

Which of the following is always a form of organizational politics?

People with high Machiavellian values tend to:

Employees who engage in social networking tend to:

Silent authority,assertiveness,and exchange are three sources of power.

Social networks exist everywhere because people have a drive to protect themselves.

According to the textbook,which of the following is considered the strongest outcome of influence?

Supervisors who use ingratiation and impression management tactics tend to lose the respect of their staff.

Impression management is a common strategy for people trying to get ahead in the workplace.

Silent authority and deference to authority are related concepts.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters