Question 1

E-mail and instant messaging have had what effect on the corporate grapevine?

Accepted Answer

A) These communication media have made it more difficult for the grapevine to operate without the assistance of management. 
B) These communication media have dramatically changed the topics of interest communicated through the corporate grapevine. 
C) These communication media have increased the efficiency of grapevine communication around the company's global operations,not just around the next cubicle. 
D) These communication media have had all of the given effects. 
E) These communication media have had no effect on the corporate grapevinE. 
A) These communication media have made it more difficult for the grapevine to operate without the assistance of management. 
B) These communication media have dramatically changed the topics of interest communicated through the corporate grapevine. 
C) These communication media have increased the efficiency of grapevine communication around the company's global operations,not just around the next cubicle. 
D) These communication media have had all of the given effects. 
E) These communication media have had no effect on the corporate grapevinE. C

Question 2

The most obvious cross-cultural communication challenge is:

Accepted Answer

A) silence. 
B) shaking hands. 
C) language. 
D) smiling. 
E) nonverbal communication. 
A) silence. 
B) shaking hands. 
C) language. 
D) smiling. 
E) nonverbal communication. C

Question 3

The introduction of e-mail in organizations tends to increase the volume of communication.

Accepted Answer

A) True 
 B)False  True

Question 4

In a business meeting where both men and women are present,women are more likely than men to:

Accepted Answer

A) misunderstand nonverbal cues sent by others in the meeting. 
B) assert their power by giving advice to others in the meeting. 
C) focus on exchanging information rather than using the conversation to build relationships. 
D) misunderstand nonverbal cues sent by others and assert their power by giving advice. 
E) do none of thesE. 
A) misunderstand nonverbal cues sent by others in the meeting. 
B) assert their power by giving advice to others in the meeting. 
C) focus on exchanging information rather than using the conversation to build relationships. 
D) misunderstand nonverbal cues sent by others and assert their power by giving advice. 
E) do none of thesE.

Question 5

Companies have been reluctant to introduce communications tools such as social media.

Accepted Answer

A) True 
 B)False

Question 6

Employees can "push" (expand)the data-carrying capacity of information technology when they:

Accepted Answer

A) avoid emotional contagion. 
B) are highly experienced with that communication medium. 
C) are unfamiliar with the receiver of the information being sent. 
D) avoid using jargon or short-hand symbols in the communication. 
E) first use that communication medium. 
A) avoid emotional contagion. 
B) are highly experienced with that communication medium. 
C) are unfamiliar with the receiver of the information being sent. 
D) avoid using jargon or short-hand symbols in the communication. 
E) first use that communication medium.

Question 7

People who experience social isolation are more susceptible to physical and mental illnesses.

Accepted Answer

A) True 
 B)False

Question 8

The Whispering Hills Financial Consulting is headquartered in a remote part of Alberta.It relies heavily on the latest Internet-based communication systems since most of their highly trained consultants live in major cities throughout Canada.Most of these consultants work from home (telecommuting)with sophisticated home office technologies at their disposal.The organization prides itself in maintaining very high customer service.For example,client inquiries are resolved satisfactorily in less than 24 hours,95 percent of the time.This business model has been in place for nearly ten years and Whispering Hills is considered a pioneer in the financial consulting business.Employees prefer to communicate using various forms of e-mail,instant messaging,and web-based programs.Over the years,this has proven to be the most efficient way of doing business at a distance,while involving a disparate workforce.
Cindy is a new staff member and has been experiencing difficulties adjusting to the communication media typically used at Whispering Hills.She complains,"I don't understand why my supervisor and coworkers are so reluctant to call me.I'm beginning to think they don't like me." After looking into the matter,you determine the problem originates with Cindy's perception of the way Whispering Hills conducts business,and manages its communication channels.Reassure Cindy by explaining the factors in social acceptance that account for the present situation.

Accepted Answer

The text discusses three factors in soci

Question 9

Shaking one's head from side to side is universally understood to mean "No."

Accepted Answer

A) True 
 B)False

Question 10

Comment on the accuracy of the following statement: ''The communication process is more effective when ambiguity is minimized.''

Accepted Answer

The communication process is often,but n

Question 11

Which communication medium is a poor choice to convey ambiguous,complex,or novel situations?

Accepted Answer

A) E-mail 
B) Voice mail 
C) Video conferencing 
D) Face-to-face 
E) None of these communication media are a poor choicE. 
A) E-mail 
B) Voice mail 
C) Video conferencing 
D) Face-to-face 
E) None of these communication media are a poor choicE.

Question 12

Management by walking around potentially minimizes the problem of filtering in the communication process.

Accepted Answer

A) True 
 B)False

Question 13

The capacity of a communication method to transmit information is known as:

Accepted Answer

A) media richness. 
B) information load. 
C) channel frequency. 
D) channel noise. 
E) media amplitudE. 
A) media richness. 
B) information load. 
C) channel frequency. 
D) channel noise. 
E) media amplitudE.

Question 14

One limitation of e-mail is that both sender and receiver need to coordinate the communication session.

Accepted Answer

A) True 
 B)False

Question 15

You have just been promoted to a job in which you have many employees and clients vying for your attention.In particular,these people expect you to review a considerable amount of information to make decisions for them.It isn't possible to spend much time with any individual,nor is it possible to delegate any of these decisions to other people.Identify two distinct strategies that you could use to minimize information overload by increasing information processing and two strategies to reduce information overload in this situation.

Accepted Answer

The textbook describes three main strate

Question 16

Management by walking around:

Accepted Answer

A) is the label used to describe new executives when they get lost in unfamiliar buildings. 
B) should be used only when executives need to explain corporate decisions. 
C) minimizes the problem of filtering in the communication process. 
D) is an ineffective process for upward communication. 
E) All of these statements refer to management by walking around. 
A) is the label used to describe new executives when they get lost in unfamiliar buildings. 
B) should be used only when executives need to explain corporate decisions. 
C) minimizes the problem of filtering in the communication process. 
D) is an ineffective process for upward communication. 
E) All of these statements refer to management by walking around.

Question 17

A problem with e-mail is that:

Accepted Answer

A) it contributes to information overload. 
B) it increases the frequency of flaming. 
C) it is difficult to interpret emotion in e-mail messages. 
D) it lacks the warmth of human interaction. 
E) All of these are problems with e-mail. 
A) it contributes to information overload. 
B) it increases the frequency of flaming. 
C) it is difficult to interpret emotion in e-mail messages. 
D) it lacks the warmth of human interaction. 
E) All of these are problems with e-mail.

Question 18

The level of information overload is a function of:

Accepted Answer

A) the sender's use of jargon and the receiver's perceptual biases. 
B) the receiver's information-processing capacity and the actual information load received. 
C) the sender's ability to filter out negative information and the receiver's ability to get that information from other sources. 
D) the percentage of noise in the communication network that the receiver understands. 
E) the amount of information actually sent as a percentage of total organizational knowledgE. 
A) the sender's use of jargon and the receiver's perceptual biases. 
B) the receiver's information-processing capacity and the actual information load received. 
C) the sender's ability to filter out negative information and the receiver's ability to get that information from other sources. 
D) the percentage of noise in the communication network that the receiver understands. 
E) the amount of information actually sent as a percentage of total organizational knowledgE.

Question 19

You have completed an important presentation to several Japanese executives regarding a proposed partnership between your British company and their Japanese firm.Your presentation is greeted by a long silence with the Japanese executives continuing to look at you.This silence probably means that the Japanese executives:

Accepted Answer

A) are waiting for formal confirmation that you have completed your presentation. 
B) disagree with your proposal and can't think of a polite way of telling you about their rejection. 
C) are trying to intimidate you in order to gain the advantage during the negotiation stage. 
D) are so overjoyed by the proposal that they are speechless. 
E) are contemplating what you have just said and are showing respect for your presentation. 
A) are waiting for formal confirmation that you have completed your presentation. 
B) disagree with your proposal and can't think of a polite way of telling you about their rejection. 
C) are trying to intimidate you in order to gain the advantage during the negotiation stage. 
D) are so overjoyed by the proposal that they are speechless. 
E) are contemplating what you have just said and are showing respect for your presentation.

Question 20

Which communication channel is most effective when the sender wants to persuade the receiver?

Accepted Answer

A) A memorandum 
B) A formal speech to a large audience 
C) A personal letter to the target receiver 
D) A personal face-to-face meeting with the target receiver 
E) The method of communication does not influence the sender's ability to persuade others 
A) A memorandum 
B) A formal speech to a large audience 
C) A personal letter to the target receiver 
D) A personal face-to-face meeting with the target receiver 
E) The method of communication does not influence the sender's ability to persuade others

E-mail and instant messaging have had what effect on the corporate grapevine?

The most obvious cross-cultural communication challenge is:

The introduction of e-mail in organizations tends to increase the volume of communication.

In a business meeting where both men and women are present,women are more likely than men to:

Companies have been reluctant to introduce communications tools such as social media.

Employees can "push" (expand)the data-carrying capacity of information technology when they:

People who experience social isolation are more susceptible to physical and mental illnesses.

Shaking one's head from side to side is universally understood to mean "No."

Comment on the accuracy of the following statement: ''The communication process is more effective when ambiguity is minimized.''

Which communication medium is a poor choice to convey ambiguous,complex,or novel situations?

Management by walking around potentially minimizes the problem of filtering in the communication process.

The capacity of a communication method to transmit information is known as:

One limitation of e-mail is that both sender and receiver need to coordinate the communication session.

Management by walking around:

A problem with e-mail is that:

The level of information overload is a function of:

Which communication channel is most effective when the sender wants to persuade the receiver?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Organizations Revised

E-mail and instant messaging have had what effect on the corporate grapevine?

The most obvious cross-cultural communication challenge is:

The introduction of e-mail in organizations tends to increase the volume of communication.

In a business meeting where both men and women are present,women are more likely than men to:

Companies have been reluctant to introduce communications tools such as social media.

Employees can "push" (expand)the data-carrying capacity of information technology when they:

People who experience social isolation are more susceptible to physical and mental illnesses.

Shaking one's head from side to side is universally understood to mean "No."

Comment on the accuracy of the following statement: ''The communication process is more effective when ambiguity is minimized.''

Which communication medium is a poor choice to convey ambiguous,complex,or novel situations?

Management by walking around potentially minimizes the problem of filtering in the communication process.

The capacity of a communication method to transmit information is known as:

One limitation of e-mail is that both sender and receiver need to coordinate the communication session.

Management by walking around:

A problem with e-mail is that:

The level of information overload is a function of:

Which communication channel is most effective when the sender wants to persuade the receiver?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters