Question 1

Refreezing begins with establishing a vision of where the company is heading.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is true about resistance to change?

Accepted Answer

A)  General reasons for resistance to change include self-interest,misunderstanding,and management tactics. 
B)  Usually managers tend to overestimate the amount of resistance they will encounter. 
C)  All employees of an organization often tend to show the same level of resistance to change. 
D)  People at all levels of their organizations,from entry-level to executives,resist change. 
E)  Change-specific reasons for resistance to change include peer pressure,surprise,and timing. 
A)  General reasons for resistance to change include self-interest,misunderstanding,and management tactics. 
B)  Usually managers tend to overestimate the amount of resistance they will encounter. 
C)  All employees of an organization often tend to show the same level of resistance to change. 
D)  People at all levels of their organizations,from entry-level to executives,resist change. 
E)  Change-specific reasons for resistance to change include peer pressure,surprise,and timing.

Question 3

Which of the following methods of managing resistance to change is used in the third approach?

Accepted Answer

A)  Education and communication 
B)  Facilitation and support 
C)  Negotiation and rewards 
D)  Cooptation 
E)  Coercion 
A)  Education and communication 
B)  Facilitation and support 
C)  Negotiation and rewards 
D)  Cooptation 
E)  Coercion

Question 4

Discuss the change-specific reasons for resistance to change.Give an example for each.

Accepted Answer

Resistance to change can stem from a var

Question 5

The final step in managing resistance involves strengthening new behaviors that support a change and is referred to as ____.

Accepted Answer

A)  solidifying 
B)  moving 
C)  stabilizing 
D)  enforcing 
E)  refreezing 
A)  solidifying 
B)  moving 
C)  stabilizing 
D)  enforcing 
E)  refreezing

Question 6

_____ is the activity that requires using every possible channel and opportunity to talk up and reinforce the company's long-term aspirations and required new behaviors.

Accepted Answer

A)  Generating short-term wins 
B)  Establishing a sense of urgency 
C)  Creating a guiding coalition 
D)  Communicating the change vision 
E)  Empowering broad-based action 
A)  Generating short-term wins 
B)  Establishing a sense of urgency 
C)  Creating a guiding coalition 
D)  Communicating the change vision 
E)  Empowering broad-based action

Question 7

To successfully lead change,managers need to eliminate complacency which is caused by:

Accepted Answer

A)  the absence of visible resources. 
B)  high overall performance standards. 
C)  the management being too authoritative,rigid,and task-oriented. 
D)  the presence of a major and visible crisis. 
E)  insufficient performance feedback from external sources. 
A)  the absence of visible resources. 
B)  high overall performance standards. 
C)  the management being too authoritative,rigid,and task-oriented. 
D)  the presence of a major and visible crisis. 
E)  insufficient performance feedback from external sources.

Question 8

A direct and sometimes effective way to accomplish unfreezing is to communicate the negative consequences of the old ways by comparing the organization's performance with that of its competitors.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is most likely to be the cause of Wayne's resistance to change?

Accepted Answer

A)  Inertia 
B)  Timing 
C)  Surprise 
D)  Peer pressure 
E)  Self-interest 
A)  Inertia 
B)  Timing 
C)  Surprise 
D)  Peer pressure 
E)  Self-interest

Question 10

Identifying the specific forces that prevent people from changing and those that will drive people toward change is called ____.

Accepted Answer

A)  force-field analysis 
B)  strategic maneuvering 
C)  operational planning 
D)  trend analysis 
E)  situational assessment 
A)  force-field analysis 
B)  strategic maneuvering 
C)  operational planning 
D)  trend analysis 
E)  situational assessment

Question 11

The tyranny of the or refers to the belief that only one goal and not another can be attained.

Accepted Answer

A) True 
 B)False

Question 12

In Scenario B,the ultimate goal of the change process is to enable the company to achieve many goals at the same time,which is known as organizational:

Accepted Answer

A)  ambidexterity. 
B)  versatility. 
C)  complexity. 
D)  multiplicity. 
E)  instrumentality. 
A)  ambidexterity. 
B)  versatility. 
C)  complexity. 
D)  multiplicity. 
E)  instrumentality.

Question 13

Discuss the general reasons for resistance to change and give an example for each.

Accepted Answer

Resistance to change is a common phenome

Question 14

In managing resistance to change,facilitation and support can be time-consuming and expensive and still fail.

Accepted Answer

A) True 
 B)False

Question 15

Organization development is most often a narrow improvement in technology or operations.

Accepted Answer

A) True 
 B)False

Question 16

Individuals must be able to cope with change because their job performance,the rewards they receive,and their career success depends on it.

Accepted Answer

A) True 
 B)False

Question 17

In the moving stage of motivating people to change,management realizes that its current practices are no longer appropriate and the company must break out of its present mold by doing things differently.

Accepted Answer

A) True 
 B)False

Question 18

The key to successful change is people.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following methods of managing resistance to change is used in the second approach?

Accepted Answer

A)  Education and communication 
B)  Facilitation and support 
C)  Negotiation and rewards 
D)  Cooptation 
E)  Coercion 
A)  Education and communication 
B)  Facilitation and support 
C)  Negotiation and rewards 
D)  Cooptation 
E)  Coercion

Question 20

As the new project manager of a call center,Phil notes that the quality of customer service at the center is not satisfactory.In his estimation,the current service is not what it should or could be.By making this comparison,Phil has:

Accepted Answer

A)  started a service initiative. 
B)  uncovered a performance gap. 
C)  performed a force-field analysis. 
D)  discovered a need for job posting. 
E)  identified adapters. 
A)  started a service initiative. 
B)  uncovered a performance gap. 
C)  performed a force-field analysis. 
D)  discovered a need for job posting. 
E)  identified adapters.

Refreezing begins with establishing a vision of where the company is heading.

Which of the following is true about resistance to change?

Which of the following methods of managing resistance to change is used in the third approach?

Discuss the change-specific reasons for resistance to change.Give an example for each.

The final step in managing resistance involves strengthening new behaviors that support a change and is referred to as ____.

_____ is the activity that requires using every possible channel and opportunity to talk up and reinforce the company's long-term aspirations and required new behaviors.

To successfully lead change,managers need to eliminate complacency which is caused by:

A direct and sometimes effective way to accomplish unfreezing is to communicate the negative consequences of the old ways by comparing the organization's performance with that of its competitors.

Which of the following is most likely to be the cause of Wayne's resistance to change?

Identifying the specific forces that prevent people from changing and those that will drive people toward change is called ____.

The tyranny of the or refers to the belief that only one goal and not another can be attained.

In Scenario B,the ultimate goal of the change process is to enable the company to achieve many goals at the same time,which is known as organizational:

Discuss the general reasons for resistance to change and give an example for each.

In managing resistance to change,facilitation and support can be time-consuming and expensive and still fail.

Organization development is most often a narrow improvement in technology or operations.

Individuals must be able to cope with change because their job performance,the rewards they receive,and their career success depends on it.

In the moving stage of motivating people to change,management realizes that its current practices are no longer appropriate and the company must break out of its present mold by doing things differently.

The key to successful change is people.

Which of the following methods of managing resistance to change is used in the second approach?

As the new project manager of a call center,Phil notes that the quality of customer service at the center is not satisfactory.In his estimation,the current service is not what it should or could be.By making this comparison,Phil has:

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters

Exam 18: Creating and Leading Change

Refreezing begins with establishing a vision of where the company is heading.

Which of the following is true about resistance to change?

Which of the following methods of managing resistance to change is used in the third approach?

Discuss the change-specific reasons for resistance to change.Give an example for each.

The final step in managing resistance involves strengthening new behaviors that support a change and is referred to as ____.

_____ is the activity that requires using every possible channel and opportunity to talk up and reinforce the company's long-term aspirations and required new behaviors.

To successfully lead change,managers need to eliminate complacency which is caused by:

A direct and sometimes effective way to accomplish unfreezing is to communicate the negative consequences of the old ways by comparing the organization's performance with that of its competitors.

Which of the following is most likely to be the cause of Wayne's resistance to change?

Identifying the specific forces that prevent people from changing and those that will drive people toward change is called ____.

The tyranny of the or refers to the belief that only one goal and not another can be attained.

In Scenario B,the ultimate goal of the change process is to enable the company to achieve many goals at the same time,which is known as organizational:

Discuss the general reasons for resistance to change and give an example for each.

In managing resistance to change,facilitation and support can be time-consuming and expensive and still fail.

Organization development is most often a narrow improvement in technology or operations.

Individuals must be able to cope with change because their job performance,the rewards they receive,and their career success depends on it.

In the moving stage of motivating people to change,management realizes that its current practices are no longer appropriate and the company must break out of its present mold by doing things differently.

The key to successful change is people.

Which of the following methods of managing resistance to change is used in the second approach?

As the new project manager of a call center,Phil notes that the quality of customer service at the center is not satisfactory.In his estimation,the current service is not what it should or could be.By making this comparison,Phil has:

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters