Question 1

Which of the following activities of leading change involves gaining leadership from top management and gradual support over time from managers and supervisors?

Accepted Answer

A)  Establishing a sense of urgency 
B)  Creating a guiding coalition 
C)  Communicating the change vision 
D)  Empowering broad-based action 
E)  Generating short-term wins 
A)  Establishing a sense of urgency 
B)  Creating a guiding coalition 
C)  Communicating the change vision 
D)  Empowering broad-based action 
E)  Generating short-term wins

Question 2

Discuss the learning cycle: explore,discover,and act.How can individuals use this model to build their careers?

Accepted Answer

The learning cycle of explore, discover,

Question 3

George's team members have been able to achieve their monthly targets due to the changes that he had implemented in the beginning,to avoid any undesirable outcomes.In this case,George has implemented a _____ change.

Accepted Answer

A)  retroactive 
B)  negative 
C)  proactive 
D)  cognitive 
E)  reactive 
A)  retroactive 
B)  negative 
C)  proactive 
D)  cognitive 
E)  reactive

Question 4

Refreezing is not always the best third step in motivating people to change if it creates new behaviors that are rigid.

Accepted Answer

A) True 
 B)False

Question 5

To be world class,an organization should:

Accepted Answer

A)  strive for a controlled improvement. 
B)  use the best and latest knowledge and ideas. 
C)  be driven by business-as-usual goals. 
D)  solely focus on beating the competition. 
E)  continue to use the methods,systems,and cultures of the past. 
A)  strive for a controlled improvement. 
B)  use the best and latest knowledge and ideas. 
C)  be driven by business-as-usual goals. 
D)  solely focus on beating the competition. 
E)  continue to use the methods,systems,and cultures of the past.

Question 6

According to Jim Collins,a highly capable individual who makes productive contributions through talent,knowledge,skills,and good work habits is most likely to be categorized under _____ of the Level 5 hierarchy.

Accepted Answer

A)  Level 1 
B)  Level 2 
C)  Level 3 
D)  Level 4 
E)  Level 5 
A)  Level 1 
B)  Level 2 
C)  Level 3 
D)  Level 4 
E)  Level 5

Question 7

Define and discuss organization development.

Accepted Answer

The answer of Define and discuss organization development....

Question 8

While leading change,there is a need for creating urgency,which is driven by:

Accepted Answer

A)  the absence of a major and visible crisis. 
B)  the increasing number of happy customers. 
C)  compelling business needs,such as survival. 
D)  distributing positive information among employees. 
E)  the presence of simple,achievable goals. 
A)  the absence of a major and visible crisis. 
B)  the increasing number of happy customers. 
C)  compelling business needs,such as survival. 
D)  distributing positive information among employees. 
E)  the presence of simple,achievable goals.

Question 9

Which of the following is most likely to be the cause of John's resistance to change?

Accepted Answer

A)  Inertia 
B)  Timing 
C)  Surprise 
D)  Self-interest 
E)  Peer pressure 
A)  Inertia 
B)  Timing 
C)  Surprise 
D)  Self-interest 
E)  Peer pressure

Question 10

Which of the following activities of leading change directs the change effort and determines the idealized state of affairs after a change is implemented?

Accepted Answer

A)  Communicating the change vision 
B)  Consolidating gains and producing more change 
C)  Generating short-term wins 
D)  Developing a vision and strategy 
E)  Anchoring new approaches in the culture 
A)  Communicating the change vision 
B)  Consolidating gains and producing more change 
C)  Generating short-term wins 
D)  Developing a vision and strategy 
E)  Anchoring new approaches in the culture

Question 11

Which of the following techniques should be used by the project team to identify what prevents people from changing and what drives them toward change?

Accepted Answer

A)  Performance gap analysis 
B)  Change analysis 
C)  Resistance analysis 
D)  Force-field analysis 
E)  Adapter analysis 
A)  Performance gap analysis 
B)  Change analysis 
C)  Resistance analysis 
D)  Force-field analysis 
E)  Adapter analysis

Question 12

Asking for and listening to others' information and opinions and reflecting honestly on one's own successes and failures are part of lifelong learning.

Accepted Answer

A) True 
 B)False

Question 13

_____ refers to the belief that things must be either A or B and cannot be both,and that only one goal and not another can be attained.

Accepted Answer

A)  Management dissonance 
B)  The tyranny of the or 
C)  Stare decisis 
D)  The genius of the and 
E)  Management myopia 
A)  Management dissonance 
B)  The tyranny of the or 
C)  Stare decisis 
D)  The genius of the and 
E)  Management myopia

Question 14

When employees receive less or incorrect information about an organizational change or its implementation,they are likely to resist the change due to ____.

Accepted Answer

A)  self-interest 
B)  surprise 
C)  different assessments 
D)  peer pressure 
E)  inertia 
A)  self-interest 
B)  surprise 
C)  different assessments 
D)  peer pressure 
E)  inertia

Question 15

General reasons for resistance to change are inertia,timing,surprise,and peer pressure.

Accepted Answer

A) True 
 B)False

Question 16

The companies that lead change most effectively establish a sense of normalcy and try to hide the pressures in the market from employees.

Accepted Answer

A) True 
 B)False

Question 17

Introducing and sustaining multiple policies,practices,and procedures across multiple units and levels is called ____.

Accepted Answer

A)  total organization change 
B)  continuous process integration 
C)  total quality management 
D)  strategic positioning 
E)  organizational conditioning 
A)  total organization change 
B)  continuous process integration 
C)  total quality management 
D)  strategic positioning 
E)  organizational conditioning

Question 18

Force-field analysis involves identifying what specifically prevents people from changing as well as what specifically will drive people toward change.

Accepted Answer

A) True 
 B)False

Question 19

Organization development supports human potential.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is most likely to be the cause of Courtney's resistance to change?

Accepted Answer

A)  Inertia 
B)  Timing 
C)  Misunderstanding 
D)  Peer pressure 
E)  Self-interest 
A)  Inertia 
B)  Timing 
C)  Misunderstanding 
D)  Peer pressure 
E)  Self-interest

Which of the following activities of leading change involves gaining leadership from top management and gradual support over time from managers and supervisors?

Discuss the learning cycle: explore,discover,and act.How can individuals use this model to build their careers?

George's team members have been able to achieve their monthly targets due to the changes that he had implemented in the beginning,to avoid any undesirable outcomes.In this case,George has implemented a _____ change.

Refreezing is not always the best third step in motivating people to change if it creates new behaviors that are rigid.

To be world class,an organization should:

According to Jim Collins,a highly capable individual who makes productive contributions through talent,knowledge,skills,and good work habits is most likely to be categorized under _____ of the Level 5 hierarchy.

Define and discuss organization development.

While leading change,there is a need for creating urgency,which is driven by:

Which of the following is most likely to be the cause of John's resistance to change?

Which of the following activities of leading change directs the change effort and determines the idealized state of affairs after a change is implemented?

Which of the following techniques should be used by the project team to identify what prevents people from changing and what drives them toward change?

Asking for and listening to others' information and opinions and reflecting honestly on one's own successes and failures are part of lifelong learning.

_____ refers to the belief that things must be either A or B and cannot be both,and that only one goal and not another can be attained.

When employees receive less or incorrect information about an organizational change or its implementation,they are likely to resist the change due to ____.

General reasons for resistance to change are inertia,timing,surprise,and peer pressure.

The companies that lead change most effectively establish a sense of normalcy and try to hide the pressures in the market from employees.

Introducing and sustaining multiple policies,practices,and procedures across multiple units and levels is called ____.

Force-field analysis involves identifying what specifically prevents people from changing as well as what specifically will drive people toward change.

Organization development supports human potential.

Which of the following is most likely to be the cause of Courtney's resistance to change?

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters

Exam 18: Creating and Leading Change

Which of the following activities of leading change involves gaining leadership from top management and gradual support over time from managers and supervisors?

Discuss the learning cycle: explore,discover,and act.How can individuals use this model to build their careers?

George's team members have been able to achieve their monthly targets due to the changes that he had implemented in the beginning,to avoid any undesirable outcomes.In this case,George has implemented a _____ change.

Refreezing is not always the best third step in motivating people to change if it creates new behaviors that are rigid.

To be world class,an organization should:

According to Jim Collins,a highly capable individual who makes productive contributions through talent,knowledge,skills,and good work habits is most likely to be categorized under _____ of the Level 5 hierarchy.

Define and discuss organization development.

While leading change,there is a need for creating urgency,which is driven by:

Which of the following is most likely to be the cause of John's resistance to change?

Which of the following activities of leading change directs the change effort and determines the idealized state of affairs after a change is implemented?

Which of the following techniques should be used by the project team to identify what prevents people from changing and what drives them toward change?

Asking for and listening to others' information and opinions and reflecting honestly on one's own successes and failures are part of lifelong learning.

_____ refers to the belief that things must be either A or B and cannot be both,and that only one goal and not another can be attained.

When employees receive less or incorrect information about an organizational change or its implementation,they are likely to resist the change due to ____.

General reasons for resistance to change are inertia,timing,surprise,and peer pressure.

The companies that lead change most effectively establish a sense of normalcy and try to hide the pressures in the market from employees.

Introducing and sustaining multiple policies,practices,and procedures across multiple units and levels is called ____.

Force-field analysis involves identifying what specifically prevents people from changing as well as what specifically will drive people toward change.

Organization development supports human potential.

Which of the following is most likely to be the cause of Courtney's resistance to change?

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters