Question 1

A performance gap can occur when performance is good but someone realizes that it could be better.

Accepted Answer

A) True 
 B)False

Question 2

Elaborate on any three types of organization development techniques.

Accepted Answer

Organization development (OD) techniques

Question 3

Organizational ambidexterity refers to being able to achieve multiple objectives at the same time.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following methods of managing resistance to change is used in the first approach?

Accepted Answer

A)  Education and communication 
B)  Facilitation and support 
C)  Negotiation and rewards 
D)  Cooptation 
E)  Coercion 
A)  Education and communication 
B)  Facilitation and support 
C)  Negotiation and rewards 
D)  Cooptation 
E)  Coercion

Question 5

Strategic,technostructural,human resources management,and human process are types of:

Accepted Answer

A)  awareness building techniques. 
B)  organization behavior modification approaches. 
C)  organization development interventions. 
D)  total quality management systems. 
E)  affirmative action programs. 
A)  awareness building techniques. 
B)  organization behavior modification approaches. 
C)  organization development interventions. 
D)  total quality management systems. 
E)  affirmative action programs.

Question 6

Total organization change involves introducing and sustaining multiple policies,practices,and procedures across multiple units and levels.

Accepted Answer

A) True 
 B)False

Question 7

According to Collins and Porras,an essential characteristic of a built-to-last company is:

Accepted Answer

A)  being driven by incremental goals. 
B)  focusing on beating the competition. 
C)  being conservative. 
D)  being able to change continuously. 
E)  focusing on profits. 
A)  being driven by incremental goals. 
B)  focusing on beating the competition. 
C)  being conservative. 
D)  being able to change continuously. 
E)  focusing on profits.

Question 8

In managing resistance to organizational changes,facilitation and support refers to:

Accepted Answer

A)  gaining employee participation and ideas about the change. 
B)  giving a resisting individual a role in the change process. 
C)  using force to make people comply with the change. 
D)  making the change as easy as possible for employees. 
E)  offering concrete incentives for cooperation. 
A)  gaining employee participation and ideas about the change. 
B)  giving a resisting individual a role in the change process. 
C)  using force to make people comply with the change. 
D)  making the change as easy as possible for employees. 
E)  offering concrete incentives for cooperation.

Question 9

Explain the concept of "tyranny of the or."

Accepted Answer

The concept of "tyranny of the or" refer

Question 10

Briefly explain the eight steps to leading change.

Accepted Answer

The eight steps to leading change are as

Question 11

Which of the following refers to companies that try to change the structure of their industries,creating a future competitive landscape of their own design?

Accepted Answer

A)  Regulators 
B)  Compromisers 
C)  Shapers 
D)  Adapters 
E)  Incubators 
A)  Regulators 
B)  Compromisers 
C)  Shapers 
D)  Adapters 
E)  Incubators

Question 12

When managers apply punishment or the threat of punishment to those who resist change,it is called ____.

Accepted Answer

A)  negotiation 
B)  coercion 
C)  manipulation 
D)  cooptation 
E)  extinction 
A)  negotiation 
B)  coercion 
C)  manipulation 
D)  cooptation 
E)  extinction

Question 13

Coercion can be a risky method of dealing with resistance to change if it leaves people angry at the change initiators.

Accepted Answer

A) True 
 B)False

Question 14

In Scenario D,Tim's sales executives have consistently failed to achieve the monthly sales target.This is an example of ____.

Accepted Answer

A)  a performance gap 
B)  goal displacement 
C)  negative reinforcement 
D)  an adverse impact 
E)  discounting the future 
A)  a performance gap 
B)  goal displacement 
C)  negative reinforcement 
D)  an adverse impact 
E)  discounting the future

Question 15

_____ interventions of organization development include conflict resolution,team building,communication,and leadership.

Accepted Answer

A)  Strategic 
B)  Technostructural 
C)  Human resource management 
D)  Human process 
E)  Operational 
A)  Strategic 
B)  Technostructural 
C)  Human resource management 
D)  Human process 
E)  Operational

Question 16

Organization development refers to the training that is available to improve employee acceptance of organizational change.

Accepted Answer

A) True 
 B)False

Question 17

Becoming world class is a goal that is applicable only to the private sector.

Accepted Answer

A) True 
 B)False

Question 18

Striving for world-class excellence,though a lofty goal,helps companies survive and succeed in today's intensely competitive business world.

Accepted Answer

A) True 
 B)False

Question 19

The managers at Blue Creative are proposing a change in the way performance evaluations are done.Most employees who dislike the change are unsure about how exactly the change will be made and do not have enough information about the new policy.Which of the following methods for managing resistance to change is most likely to be effective in this scenario?

Accepted Answer

A)  Education and communication 
B)  Facilitation and support 
C)  Negotiation and rewards 
D)  Manipulation and cooptation 
E)  Explicit and implicit coercion 
A)  Education and communication 
B)  Facilitation and support 
C)  Negotiation and rewards 
D)  Manipulation and cooptation 
E)  Explicit and implicit coercion

Question 20

Which of the following types of resistance to change is likely to result when employees do not see how the change fits with the firm's strategy or its advantage over current practices?

Accepted Answer

A)  Surprise 
B)  Timing 
C)  Inertia 
D)  Misunderstanding 
E)  Self-interest 
A)  Surprise 
B)  Timing 
C)  Inertia 
D)  Misunderstanding 
E)  Self-interest

A performance gap can occur when performance is good but someone realizes that it could be better.

Elaborate on any three types of organization development techniques.

Organizational ambidexterity refers to being able to achieve multiple objectives at the same time.

Which of the following methods of managing resistance to change is used in the first approach?

Strategic,technostructural,human resources management,and human process are types of:

Total organization change involves introducing and sustaining multiple policies,practices,and procedures across multiple units and levels.

According to Collins and Porras,an essential characteristic of a built-to-last company is:

In managing resistance to organizational changes,facilitation and support refers to:

Explain the concept of "tyranny of the or."

Briefly explain the eight steps to leading change.

Which of the following refers to companies that try to change the structure of their industries,creating a future competitive landscape of their own design?

When managers apply punishment or the threat of punishment to those who resist change,it is called ____.

Coercion can be a risky method of dealing with resistance to change if it leaves people angry at the change initiators.

In Scenario D,Tim's sales executives have consistently failed to achieve the monthly sales target.This is an example of ____.

_____ interventions of organization development include conflict resolution,team building,communication,and leadership.

Organization development refers to the training that is available to improve employee acceptance of organizational change.

Becoming world class is a goal that is applicable only to the private sector.

Striving for world-class excellence,though a lofty goal,helps companies survive and succeed in today's intensely competitive business world.

Which of the following types of resistance to change is likely to result when employees do not see how the change fits with the firm's strategy or its advantage over current practices?

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters

Exam 18: Creating and Leading Change

A performance gap can occur when performance is good but someone realizes that it could be better.

Elaborate on any three types of organization development techniques.

Organizational ambidexterity refers to being able to achieve multiple objectives at the same time.

Which of the following methods of managing resistance to change is used in the first approach?

Strategic,technostructural,human resources management,and human process are types of:

Total organization change involves introducing and sustaining multiple policies,practices,and procedures across multiple units and levels.

According to Collins and Porras,an essential characteristic of a built-to-last company is:

In managing resistance to organizational changes,facilitation and support refers to:

Explain the concept of "tyranny of the or."

Briefly explain the eight steps to leading change.

Which of the following refers to companies that try to change the structure of their industries,creating a future competitive landscape of their own design?

When managers apply punishment or the threat of punishment to those who resist change,it is called ____.

Coercion can be a risky method of dealing with resistance to change if it leaves people angry at the change initiators.

In Scenario D,Tim's sales executives have consistently failed to achieve the monthly sales target.This is an example of ____.

_____ interventions of organization development include conflict resolution,team building,communication,and leadership.

Organization development refers to the training that is available to improve employee acceptance of organizational change.

Becoming world class is a goal that is applicable only to the private sector.

Striving for world-class excellence,though a lofty goal,helps companies survive and succeed in today's intensely competitive business world.

Which of the following types of resistance to change is likely to result when employees do not see how the change fits with the firm's strategy or its advantage over current practices?

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters