Question 1

Which of the following knowledge management strategies should be used with operational information?

Accepted Answer

A) develop plans to experiment with and invest in this information 
B) systematically collect and organize, making it widely available throughout the organization 
C) create backup copies to be stored remotely and delete information from the system 
D) delete information from the system 
A) develop plans to experiment with and invest in this information 
B) systematically collect and organize, making it widely available throughout the organization 
C) create backup copies to be stored remotely and delete information from the system 
D) delete information from the system

Question 2

What are the three different kinds of e-learning approaches?

Accepted Answer

The three different kinds of e-learning

Question 3

Kate Anderson is taking over from Barry Brown as the Regional Sales Manager for Florida state at 99, a large chain of retail stores in Florida. She is assigned to work side-by-side with Barry until he retires and to learn about procurement processes, supplier preferences, etc. through observation. Which of the following mentoring techniques is employed in this case?

Accepted Answer

A) catalyzing 
B) after-action reviewing 
C) shadowing 
D) direct instruction 
A) catalyzing 
B) after-action reviewing 
C) shadowing 
D) direct instruction

Question 4

A great advantage of simulations in e-learning programs is that they offer people a chance to practice skills without risk to themselves or to others.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is a feature of massive open online courses?

Accepted Answer

A) They rely on instructor-based testing and feedback. 
B) They always carry academic credit. 
C) They accept only select students. 
D) They are offered through a third party. 
A) They rely on instructor-based testing and feedback. 
B) They always carry academic credit. 
C) They accept only select students. 
D) They are offered through a third party.

Question 6

What function were intranets originally intended to serve?

Accepted Answer

A) organizing and distributing employee forms and announcements 
B) screening organizational networks for potential security risks 
C) interacting with an organization's customers 
D) storing critical information relevant to an organization 
A) organizing and distributing employee forms and announcements 
B) screening organizational networks for potential security risks 
C) interacting with an organization's customers 
D) storing critical information relevant to an organization

Question 7

Computer programmers are highly essential to the process of developing interactive learning objects in e-learning programs.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following assets is a part of structural capital?

Accepted Answer

A) research documents 
B) mentoring strategies 
C) interview techniques 
D) client contacts 
A) research documents 
B) mentoring strategies 
C) interview techniques 
D) client contacts

Question 9

What is a semantic web?

Accepted Answer

A semantic web is one in which online re

Question 10

Videos on demand that are used as an instructional technology are based on ________.

Accepted Answer

A) synchronous interaction 
B) classroom-based learning 
C) asynchronous interaction 
D) shared labs 
A) synchronous interaction 
B) classroom-based learning 
C) asynchronous interaction 
D) shared labs

Question 11

A learning object is larger, less self-contained, and less reusable than a classroom lecture.

Accepted Answer

A) True 
 B)False

Question 12

What were the initial differences between corporate and educational e-learning that were observed?

Accepted Answer

Initially, universities and corporations

Question 13

Which of the following statements is true of social network analysis?

Accepted Answer

A) It displays connections of an individual's actual position on a hierarchical organizational chart. 
B) It displays dense connections for people who are unwilling to provide assistance. 
C) It provides insights into clusters and the roles different people play as leaders. 
D) It treats individuals as discrete units of analysis, instead of focusing on how the structure of ties affects individuals and their relationships. 
A) It displays connections of an individual's actual position on a hierarchical organizational chart. 
B) It displays dense connections for people who are unwilling to provide assistance. 
C) It provides insights into clusters and the roles different people play as leaders. 
D) It treats individuals as discrete units of analysis, instead of focusing on how the structure of ties affects individuals and their relationships.

Question 14

Projects focused on explicit knowledge and structural capital, much of which is in electronic form and scattered across different formats and media types, are worsened by the ease of copying and editing electronic files because different versions contain inconsistent information. This problem is referred to as ________.

Accepted Answer

A) reliability 
B) accessibility 
C) exclusivity 
D) redundancy 
A) reliability 
B) accessibility 
C) exclusivity 
D) redundancy

Question 15

A ________ is a website in which users add and edit articles about specific topics and discuss the contents of each article with other editors.

Accepted Answer

A) blog 
B) wiki 
C) portal 
D) mashup 
A) blog 
B) wiki 
C) portal 
D) mashup

Question 16

________ crawl through databases, websites, emails, project summaries, and other electronic documents to refine their expertise ratings.

Accepted Answer

A) Web crawlers 
B) Expert location systems 
C) Connectionist expert systems 
D) Intelligent agents 
A) Web crawlers 
B) Expert location systems 
C) Connectionist expert systems 
D) Intelligent agents

Question 17

A common problem in knowledge management is redundancy, which is worsened by the ease of copying and editing electronic files.

Accepted Answer

A) True 
 B)False

Question 18

A patent law firm based in New Jersey provides patent drafting and filing services to its clients. The company is planning to build an electronic database of the patent applications it has filed for its clients over the years. However, most of its clients use handwritten notes and figures for their reference. Which of the following software tools would best help the firm convert the large number of paper-based notes from its clients into electronic records that can be easily searched and referenced?

Accepted Answer

A) image recognition 
B) optical mark recognition 
C) semantic mapping 
D) intelligent character recognition 
A) image recognition 
B) optical mark recognition 
C) semantic mapping 
D) intelligent character recognition

Question 19

The ________ refers to an organization's private web space that is password-protected and accessible only to authorized individuals through the organization's portal.

Accepted Answer

A) intranet 
B) marketing website 
C) World Wide Web 
D) local area network 
A) intranet 
B) marketing website 
C) World Wide Web 
D) local area network

Question 20

Which of the following is an accurate definition of social capital?

Accepted Answer

A) the capital provided to early-stage, high-potential companies which contribute to developing societies 
B) the internal and external relationships that are maintained by an organization's employees 
C) the capital inherent in ecologies and protected by societies 
D) the aggregate body of government-owned assets that are used to promote public industry productivity 
A) the capital provided to early-stage, high-potential companies which contribute to developing societies 
B) the internal and external relationships that are maintained by an organization's employees 
C) the capital inherent in ecologies and protected by societies 
D) the aggregate body of government-owned assets that are used to promote public industry productivity

Which of the following knowledge management strategies should be used with operational information?

What are the three different kinds of e-learning approaches?

A great advantage of simulations in e-learning programs is that they offer people a chance to practice skills without risk to themselves or to others.

Which of the following is a feature of massive open online courses?

What function were intranets originally intended to serve?

Computer programmers are highly essential to the process of developing interactive learning objects in e-learning programs.

Which of the following assets is a part of structural capital?

What is a semantic web?

Videos on demand that are used as an instructional technology are based on ________.

A learning object is larger, less self-contained, and less reusable than a classroom lecture.

What were the initial differences between corporate and educational e-learning that were observed?

Which of the following statements is true of social network analysis?

A ________ is a website in which users add and edit articles about specific topics and discuss the contents of each article with other editors.

________ crawl through databases, websites, emails, project summaries, and other electronic documents to refine their expertise ratings.

A common problem in knowledge management is redundancy, which is worsened by the ease of copying and editing electronic files.

The ________ refers to an organization's private web space that is password-protected and accessible only to authorized individuals through the organization's portal.

Which of the following is an accurate definition of social capital?

Information Systems and People

Information Systems and Strategy

Information and Communications Technologies: The Enterprise Architecture

Databases and Datawarehouses

Information Systems for the Enterprise

The Web, E-Commerce, and M-Commerce

Business Intelligence and Decision Making

Collaborating With Technology

Ethics, Privacy, and Security

Systems Development and Procurement

Project Management and Strategic Planning

Filters

Exam 9: Knowledge Management and E-Learning

Which of the following knowledge management strategies should be used with operational information?

What are the three different kinds of e-learning approaches?

A great advantage of simulations in e-learning programs is that they offer people a chance to practice skills without risk to themselves or to others.

Which of the following is a feature of massive open online courses?

What function were intranets originally intended to serve?

Computer programmers are highly essential to the process of developing interactive learning objects in e-learning programs.

Which of the following assets is a part of structural capital?

What is a semantic web?

Videos on demand that are used as an instructional technology are based on ________.

A learning object is larger, less self-contained, and less reusable than a classroom lecture.

What were the initial differences between corporate and educational e-learning that were observed?

Which of the following statements is true of social network analysis?

A ________ is a website in which users add and edit articles about specific topics and discuss the contents of each article with other editors.

________ crawl through databases, websites, emails, project summaries, and other electronic documents to refine their expertise ratings.

A common problem in knowledge management is redundancy, which is worsened by the ease of copying and editing electronic files.

The ________ refers to an organization's private web space that is password-protected and accessible only to authorized individuals through the organization's portal.

Which of the following is an accurate definition of social capital?

Information Systems and People

Information Systems and Strategy

Information and Communications Technologies: The Enterprise Architecture

Databases and Datawarehouses

Information Systems for the Enterprise

The Web, E-Commerce, and M-Commerce

Business Intelligence and Decision Making

Collaborating With Technology

Ethics, Privacy, and Security

Systems Development and Procurement

Project Management and Strategic Planning

Filters