Exam 9: Knowledge Management and E-Learning

________ is often stored electronically and left behind with an organization even when an employee is no longer with the organization.

Discuss how collaboration tools contribute to the functioning of e-learning programs.

________ refers to software that can interpret handprinted text written on paper forms.

Intellectual capital refers to tangible assets and resources of an enterprise that are captured by conventional accounting reports.

Which of the following knowledge management strategies should be used with redundant information?

McCloy-Hill, a well-known law firm in California, adopts a regular practice of documenting its client-related data daily in an electronic database. The client-related data includes the nature of legal advice sought, revenue generated by each client, and progress on each case, among others. What type of intellectual capital does such data represent to the firm?

Which of the following functions does a subject matter expert perform in an e-learning process?

A majority of retail companies in Arizona are increasingly using a certain strategy to capture tacit knowledge which is helping them to successfully handle knowledge management. Which of the following processes would help such users add and edit articles about specific topics and discuss the contents of each article with other editors?

Knowledge that is elusive in nature and encompasses insights, judgment, creative processes, and wisdom that come with long experience in a field, as well as many trials and errors is known as ________.

The semantic web makes it possible for agents to integrate information from many different databases and collections with different structures, terms, and entity names.

A person's network of contacts, including clients, suppliers, and prospective employees, is a part of the human capital that the person contributes toward the organization.

A(n)________ is a self-contained digital resource embedded in an e-learning course that can be edited and reused for other purposes.

________ comprises knowledge stored as documentation about business processes, patents, policies, and other aspects of an organization's operations, often stored electronically.

Jonathan Collins, a customer relations manager at a retail firm in Minnesota, has accumulated contacts with clients and suppliers throughout his years in the organization. Which of the following is a type of intellectual capital he is contributing to in this case?

Known to be an integral part of Green Living Inc., Rhonda Lloyd worked as a renewable energy campaigner for nine years in a remote region of Indonesia. What kind of knowledge represents her understanding of the dynamics of village communities and the apprehensions of the locals?

Which of the following is usually used as raw material for a social network analysis?

________ knowledge tends to be ingrained in a person's mind, and often the person may not realize that he possesses it.

Which of the following statements is true of structural capital?

Which of the following types of captured knowledge should ideally be systematically collected and organized and made widely available throughout an organization?

Which of the following types of captured knowledge should be deleted from the system?