Question 1

Discuss how social network analysis can help in locating sources of relevant knowledge.

Accepted Answer

Social network analysis refers to the pr

Question 2

Which of the following contributes to successful knowledge management?

Accepted Answer

A) copying and editing electronic files with different versions 
B) saving and documenting redundant information 
C) understanding an organization's specific needs to identify goals 
D) identifying broadly defined, diverse goals and aims 
A) copying and editing electronic files with different versions 
B) saving and documenting redundant information 
C) understanding an organization's specific needs to identify goals 
D) identifying broadly defined, diverse goals and aims

Question 3

Which of the following is a feature of human capital?

Accepted Answer

A) It represents the knowledge that a company's customers have about its products. 
B) It refers to the knowledge stored as documentation about patents, contracts, and policies. 
C) It consists of competencies and knowledge possessed by an organization's employees. 
D) It refers to the number and quality of all the relationships an organization's employees maintain. 
A) It represents the knowledge that a company's customers have about its products. 
B) It refers to the knowledge stored as documentation about patents, contracts, and policies. 
C) It consists of competencies and knowledge possessed by an organization's employees. 
D) It refers to the number and quality of all the relationships an organization's employees maintain.

Question 4

Explicit knowledge can be documented and codified, whereas tacit knowledge encompasses insights, judgment, creative processes, and wisdom that come from learning through several trials and errors.

Accepted Answer

A) True 
 B)False

Question 5

Intellectual capital refers to ________.

Accepted Answer

A) the intangible assets and resources of an enterprise 
B) the assets that do not contribute to an organization's profitability 
C) the assets of an organization that can be sold to another organization 
D) the assets belonging to an enterprise that are freely available to the public 
A) the intangible assets and resources of an enterprise 
B) the assets that do not contribute to an organization's profitability 
C) the assets of an organization that can be sold to another organization 
D) the assets belonging to an enterprise that are freely available to the public

Question 6

Structural capital describes the number and quality of all the relationships an organization's employees maintain, not just with one another but with clients, customers, suppliers, and prospective employees.

Accepted Answer

A) True 
 B)False

Question 7

What is knowledge management?

Accepted Answer

Knowledge management refers to a set of

Question 8

What are expert location systems?

Accepted Answer

Expert location systems utilize technolo

Question 9

Which of the following knowledge management strategies should be used with strategically valuable information?

Accepted Answer

A) develop plans of action to experiment with and invest in this information 
B) systematically collect and organize, making it widely available throughout the organization 
C) create backup copies to be stored remotely and delete information from the system 
D) automate collection and archiving to achieve cost-effectiveness 
A) develop plans of action to experiment with and invest in this information 
B) systematically collect and organize, making it widely available throughout the organization 
C) create backup copies to be stored remotely and delete information from the system 
D) automate collection and archiving to achieve cost-effectiveness

Question 10

A(n)________ is a person who brings together the knowledge and skills about what strategies work best for e-learning.

Accepted Answer

A) instructional designer 
B) subject matter expert 
C) project sponsor 
D) semantic reasoner 
A) instructional designer 
B) subject matter expert 
C) project sponsor 
D) semantic reasoner

Question 11

What are some of the challenges faced while sharing knowledge in an organization?

Accepted Answer

Some employees in an organization tend t

Question 12

Which of the following statements is true of document management systems?

Accepted Answer

A) They offer extremely restricted search capabilities to users. 
B) They help find people in an organization with specific types of expertise based on their education, experience, and activities. 
C) They make electronic documents searchable and easily transmitted. 
D) They encrypt electronic documents to make them inaccessible to people outside an organization. 
A) They offer extremely restricted search capabilities to users. 
B) They help find people in an organization with specific types of expertise based on their education, experience, and activities. 
C) They make electronic documents searchable and easily transmitted. 
D) They encrypt electronic documents to make them inaccessible to people outside an organization.

Question 13

________ is a mentoring strategy in which a new employee works side-by-side for a few weeks or months with one who is leaving, allowing the veteran to impart knowledge in the context of the actual work.

Accepted Answer

A) Shadowing 
B) Frontal instruction 
C) Delegation 
D) Direct instruction 
A) Shadowing 
B) Frontal instruction 
C) Delegation 
D) Direct instruction

Question 14

Which of the following statements is true of intranets?

Accepted Answer

A) Their functionality is restricted to organizing employee information and distributing announcements. 
B) They are accessible only to authorized individuals through an organization's portal. 
C) They are grids consisting of private, public, academic, business, and government networks. 
D) They are open systems and are accessible to all users surfing the web. 
A) Their functionality is restricted to organizing employee information and distributing announcements. 
B) They are accessible only to authorized individuals through an organization's portal. 
C) They are grids consisting of private, public, academic, business, and government networks. 
D) They are open systems and are accessible to all users surfing the web.

Question 15

Which of the following statements is true of intellectual capital?

Accepted Answer

A) The value of an organization's intellectual capital is best reflected in conventional accounting reports. 
B) Intellectual capital consists of all the intangible assets of an enterprise that contribute to its competitive advantage. 
C) Intellectual capital is hard to distinguish from other sources of capital owned by an organization. 
D) Intellectual capital does not include the knowledge stored as documentation about business processes, procedures, policies, contracts, and patents. 
A) The value of an organization's intellectual capital is best reflected in conventional accounting reports. 
B) Intellectual capital consists of all the intangible assets of an enterprise that contribute to its competitive advantage. 
C) Intellectual capital is hard to distinguish from other sources of capital owned by an organization. 
D) Intellectual capital does not include the knowledge stored as documentation about business processes, procedures, policies, contracts, and patents.

Question 16

Which of the following is an accurate definition of document management systems?

Accepted Answer

A) systems that manage electronic records, often converted from paper sources, making them searchable and easily transmitted 
B) information systems that can find people in an organization with specific types of expertise based on their education, experience, and activities 
C) information systems used to deliver e-learning courses, track student progress, and manage educational records 
D) software tools that mimic the reasoning and decision making of a human expert, drawing from a base of knowledge about a particular subject area developed with the expert's assistance 
A) systems that manage electronic records, often converted from paper sources, making them searchable and easily transmitted 
B) information systems that can find people in an organization with specific types of expertise based on their education, experience, and activities 
C) information systems used to deliver e-learning courses, track student progress, and manage educational records 
D) software tools that mimic the reasoning and decision making of a human expert, drawing from a base of knowledge about a particular subject area developed with the expert's assistance

Question 17

Which of the following instructional technologies enables synchronous interaction in e-learning?

Accepted Answer

A) collaborative groupware 
B) video on demand 
C) webcasting 
D) video mail 
A) collaborative groupware 
B) video on demand 
C) webcasting 
D) video mail

Question 18

Which of the following is a characteristic of image recognition?

Accepted Answer

A) converting images into text 
B) examining images and converting them into machine-readable code 
C) analyzing and enhancing photographic data 
D) scanning facial features and returning possible matches from a database 
A) converting images into text 
B) examining images and converting them into machine-readable code 
C) analyzing and enhancing photographic data 
D) scanning facial features and returning possible matches from a database

Question 19

Which of the following is true of explicit knowledge?

Accepted Answer

A) It is ingrained in a person and is difficult to document. 
B) It includes structured and unstructured information, as well as multimedia content. 
C) It encompasses the number and quality of all the relationships an organization's employees maintain. 
D) It consists of information that is dispersed throughout the marketplace, and cannot be accumulated or referenced. 
A) It is ingrained in a person and is difficult to document. 
B) It includes structured and unstructured information, as well as multimedia content. 
C) It encompasses the number and quality of all the relationships an organization's employees maintain. 
D) It consists of information that is dispersed throughout the marketplace, and cannot be accumulated or referenced.

Question 20

What are the components of a successful e-learning management team?

Accepted Answer

A successful e-learning team consists of

Discuss how social network analysis can help in locating sources of relevant knowledge.

Which of the following contributes to successful knowledge management?

Which of the following is a feature of human capital?

Explicit knowledge can be documented and codified, whereas tacit knowledge encompasses insights, judgment, creative processes, and wisdom that come from learning through several trials and errors.

Intellectual capital refers to ________.

Structural capital describes the number and quality of all the relationships an organization's employees maintain, not just with one another but with clients, customers, suppliers, and prospective employees.

What is knowledge management?

What are expert location systems?

Which of the following knowledge management strategies should be used with strategically valuable information?

A(n)________ is a person who brings together the knowledge and skills about what strategies work best for e-learning.

What are some of the challenges faced while sharing knowledge in an organization?

Which of the following statements is true of document management systems?

________ is a mentoring strategy in which a new employee works side-by-side for a few weeks or months with one who is leaving, allowing the veteran to impart knowledge in the context of the actual work.

Which of the following statements is true of intranets?

Which of the following statements is true of intellectual capital?

Which of the following is an accurate definition of document management systems?

Which of the following instructional technologies enables synchronous interaction in e-learning?

Which of the following is a characteristic of image recognition?

Which of the following is true of explicit knowledge?

What are the components of a successful e-learning management team?

Information Systems and People

Information Systems and Strategy

Information and Communications Technologies: The Enterprise Architecture

Databases and Datawarehouses

Information Systems for the Enterprise

The Web, E-Commerce, and M-Commerce

Business Intelligence and Decision Making

Collaborating With Technology

Ethics, Privacy, and Security

Systems Development and Procurement

Project Management and Strategic Planning

Filters

Exam 9: Knowledge Management and E-Learning

Discuss how social network analysis can help in locating sources of relevant knowledge.

Which of the following contributes to successful knowledge management?

Which of the following is a feature of human capital?

Explicit knowledge can be documented and codified, whereas tacit knowledge encompasses insights, judgment, creative processes, and wisdom that come from learning through several trials and errors.

Intellectual capital refers to ________.

Structural capital describes the number and quality of all the relationships an organization's employees maintain, not just with one another but with clients, customers, suppliers, and prospective employees.

What is knowledge management?

What are expert location systems?

Which of the following knowledge management strategies should be used with strategically valuable information?

A(n)________ is a person who brings together the knowledge and skills about what strategies work best for e-learning.

What are some of the challenges faced while sharing knowledge in an organization?

Which of the following statements is true of document management systems?

________ is a mentoring strategy in which a new employee works side-by-side for a few weeks or months with one who is leaving, allowing the veteran to impart knowledge in the context of the actual work.

Which of the following statements is true of intranets?

Which of the following statements is true of intellectual capital?

Which of the following is an accurate definition of document management systems?

Which of the following instructional technologies enables synchronous interaction in e-learning?

Which of the following is a characteristic of image recognition?

Which of the following is true of explicit knowledge?

What are the components of a successful e-learning management team?

Information Systems and People

Information Systems and Strategy

Information and Communications Technologies: The Enterprise Architecture

Databases and Datawarehouses

Information Systems for the Enterprise

The Web, E-Commerce, and M-Commerce

Business Intelligence and Decision Making

Collaborating With Technology

Ethics, Privacy, and Security

Systems Development and Procurement

Project Management and Strategic Planning

Filters