Question 1

Which of the following is not a tactical issue in operations management?

Accepted Answer

A) Process design 
B) Supply chain management 
C) Inventory management 
D) Capacity planning 
E) Continuous improvement 
A) Process design 
B) Supply chain management 
C) Inventory management 
D) Capacity planning 
E) Continuous improvement

Question 2

Filling a customer's order quickly is an example of

Accepted Answer

A) Delivery speed 
B) Development speed 
C) Flexibility 
D) Postponement 
E) Immediate customization 
A) Delivery speed 
B) Development speed 
C) Flexibility 
D) Postponement 
E) Immediate customization

Question 3

Of the following phrases,which is one of the most distinctive features of a service?

Accepted Answer

A) Customer involvement in the production process 
B) The lack of variability in the process 
C) Site selection 
D) The inability to customize the service bundle 
E) The ability to easily standardize 
A) Customer involvement in the production process 
B) The lack of variability in the process 
C) Site selection 
D) The inability to customize the service bundle 
E) The ability to easily standardize

Question 4

In a manufacturing process,an example of an input in the transformation process is either a good or service.

Accepted Answer

A) True 
 B)False

Question 5

Manufacturing processes,like an assembly line,convert raw materials and inputs into finished products that have a physical,tangible form.

Accepted Answer

A) True 
 B)False

Question 6

Infrastructural decisions are operational decisions that represent long-term,high-capital-investment decisions that occur less frequently than many decisions but have a lasting impact on the organization.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is not a structural decision question?

Accepted Answer

A) How much capacity is needed? 
B) In what order should particular products be scheduled? 
C) What kind of technology should be used? 
D) Where should facilities be located? 
E) How many suppliers should be used? 
A) How much capacity is needed? 
B) In what order should particular products be scheduled? 
C) What kind of technology should be used? 
D) Where should facilities be located? 
E) How many suppliers should be used?

Question 8

Strategic operations management focuses on how individual company operations,be it manufacturing,services,logistics,or purchasing,contribute to a company's success or failure.

Accepted Answer

A) True 
 B)False

Question 9

Quality involves offering a product or service that is superior to the alternatives in the eyes of the customer.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following business enterprises would not be classified as a service?

Accepted Answer

A) Consulting 
B) Software development 
C) Medical care 
D) Producing MP3 players 
E) Education 
A) Consulting 
B) Software development 
C) Medical care 
D) Producing MP3 players 
E) Education

Question 11

Measuring productivity in service process is considerably more straightforward than measuring productivity in manufacturing.

Accepted Answer

A) True 
 B)False

Question 12

A mission statement is not an important aspect of explaining why a company exists.

Accepted Answer

A) True 
 B)False

Question 13

Identify four major groups of competitive priorities in which a company can gain a competitive advantage by outperforming its competitors.Provide an example of a company with the competitive priority.

Accepted Answer

Cost: Wal-Mart,Taco Bell,SWA.Q

Question 14

What is a service bundle? Give an example.

Accepted Answer

A service bundle consists of all the val

Question 15

Price,product,place,and promotion are elements of

Accepted Answer

A) A business strategy 
B) A marketing strategy 
C) An operations strategy 
D) A financial strategy 
E) An aggressive strategy 
A) A business strategy 
B) A marketing strategy 
C) An operations strategy 
D) A financial strategy 
E) An aggressive strategy

Question 16

Which competitive priority does the range and variety of products refer to?

Accepted Answer

A) Cost 
B) Quality 
C) Time 
D) Flexibility 
E) Speed 
A) Cost 
B) Quality 
C) Time 
D) Flexibility 
E) Speed

Question 17

Which of the following defines why a company exists,outlines a company's core values,and positions the company within its market?

Accepted Answer

A) Mission statement 
B) Functional strategy 
C) Business strategy 
D) Operations best practices 
E) Competitive priorities 
A) Mission statement 
B) Functional strategy 
C) Business strategy 
D) Operations best practices 
E) Competitive priorities

Question 18

Discuss three differences between services and manufacturing.

Accepted Answer

It is important to distinguish between s

Question 19

Long-term,high-capital-investment decisions are described as ____ decisions.

Accepted Answer

A) Operational 
B) Infrastructural 
C) Technological 
D) Structural 
E) Supply chain 
A) Operational 
B) Infrastructural 
C) Technological 
D) Structural 
E) Supply chain

Question 20

Which of the following is an infrastructural decision question?

Accepted Answer

A) What worker skills are required? 
B) How much should capacity be increased? 
C) How much capacity is required? 
D) What facility layout should be employed? 
E) What suppliers should be integrated into the supply chain? 
A) What worker skills are required? 
B) How much should capacity be increased? 
C) How much capacity is required? 
D) What facility layout should be employed? 
E) What suppliers should be integrated into the supply chain?

Which of the following is not a tactical issue in operations management?

Filling a customer's order quickly is an example of

Of the following phrases,which is one of the most distinctive features of a service?

In a manufacturing process,an example of an input in the transformation process is either a good or service.

Manufacturing processes,like an assembly line,convert raw materials and inputs into finished products that have a physical,tangible form.

Infrastructural decisions are operational decisions that represent long-term,high-capital-investment decisions that occur less frequently than many decisions but have a lasting impact on the organization.

Which of the following is not a structural decision question?

Strategic operations management focuses on how individual company operations,be it manufacturing,services,logistics,or purchasing,contribute to a company's success or failure.

Quality involves offering a product or service that is superior to the alternatives in the eyes of the customer.

Which of the following business enterprises would not be classified as a service?

Measuring productivity in service process is considerably more straightforward than measuring productivity in manufacturing.

A mission statement is not an important aspect of explaining why a company exists.

Identify four major groups of competitive priorities in which a company can gain a competitive advantage by outperforming its competitors.Provide an example of a company with the competitive priority.

What is a service bundle? Give an example.

Price,product,place,and promotion are elements of

Which competitive priority does the range and variety of products refer to?

Which of the following defines why a company exists,outlines a company's core values,and positions the company within its market?

Discuss three differences between services and manufacturing.

Long-term,high-capital-investment decisions are described as ____ decisions.

Which of the following is an infrastructural decision question?

Quality Management

New Product Development

Process Design and Analysis

Forecasting

Independent Demand Inventory

Dependent Demand Inventory

Project Management

Optimization and Simulation Modeling

Capacity Planning

Quality Improvement Methods

Lean Enterprise

Technology and Integrated Supply Management

Global Supply Chain and Service Integration

Filters

Exam 1: Operations and Supply Chain Strategy

Which of the following is not a tactical issue in operations management?

Filling a customer's order quickly is an example of

Of the following phrases,which is one of the most distinctive features of a service?

In a manufacturing process,an example of an input in the transformation process is either a good or service.

Manufacturing processes,like an assembly line,convert raw materials and inputs into finished products that have a physical,tangible form.

Infrastructural decisions are operational decisions that represent long-term,high-capital-investment decisions that occur less frequently than many decisions but have a lasting impact on the organization.

Which of the following is not a structural decision question?

Strategic operations management focuses on how individual company operations,be it manufacturing,services,logistics,or purchasing,contribute to a company's success or failure.

Quality involves offering a product or service that is superior to the alternatives in the eyes of the customer.

Which of the following business enterprises would not be classified as a service?

Measuring productivity in service process is considerably more straightforward than measuring productivity in manufacturing.

A mission statement is not an important aspect of explaining why a company exists.

Identify four major groups of competitive priorities in which a company can gain a competitive advantage by outperforming its competitors.Provide an example of a company with the competitive priority.

What is a service bundle? Give an example.

Price,product,place,and promotion are elements of

Which competitive priority does the range and variety of products refer to?

Which of the following defines why a company exists,outlines a company's core values,and positions the company within its market?

Discuss three differences between services and manufacturing.

Long-term,high-capital-investment decisions are described as ____ decisions.

Which of the following is an infrastructural decision question?

Quality Management

New Product Development

Process Design and Analysis

Forecasting

Independent Demand Inventory

Dependent Demand Inventory

Project Management

Optimization and Simulation Modeling

Capacity Planning

Quality Improvement Methods

Lean Enterprise

Technology and Integrated Supply Management

Global Supply Chain and Service Integration

Filters