Question 1

Which of the following is an accurate statement about providing a service?

Accepted Answer

A) Services in general are less labor intensive than manufacturing. 
B) It is relatively difficult to measure productivity in services. 
C) Services produce a tangible output. 
D) Manufacturing has more customer contact than services. 
E) Services are easily inventoried. 
A) Services in general are less labor intensive than manufacturing. 
B) It is relatively difficult to measure productivity in services. 
C) Services produce a tangible output. 
D) Manufacturing has more customer contact than services. 
E) Services are easily inventoried.

Question 2

When a retailer offers T-shirts in small,medium,large,and x-large,and in 25 colors,the competitive strategy they are using is

Accepted Answer

A) Flexibility 
B) Volume flexibility 
C) Variety 
D) Postponement 
E) Mass customization 
A) Flexibility 
B) Volume flexibility 
C) Variety 
D) Postponement 
E) Mass customization

Question 3

The ability to produce a product in high volume at roughly the same cost as standard products but customized to individual customer tastes is

Accepted Answer

A) Flexibility 
B) Volume flexibility 
C) Variety 
D) Postponement 
E) Mass customization 
A) Flexibility 
B) Volume flexibility 
C) Variety 
D) Postponement 
E) Mass customization

Question 4

A change in which of the following items is generally not considered in the transformation process?

Accepted Answer

A) A change in physical properties 
B) A change in shape 
C) A change in fixed dimensions 
D) A change in surface finish 
E) A change in materials 
A) A change in physical properties 
B) A change in shape 
C) A change in fixed dimensions 
D) A change in surface finish 
E) A change in materials

Question 5

Which of the following is not an advantage of radio frequency identification (RFID)?

Accepted Answer

A) Eliminates inspection. 
B) Product can be scanned indirectly. 
C) Multiple items can be scanned. 
D) More information can be transmitted than by a bar code. 
E) Capability to read and write to a tag. 
A) Eliminates inspection. 
B) Product can be scanned indirectly. 
C) Multiple items can be scanned. 
D) More information can be transmitted than by a bar code. 
E) Capability to read and write to a tag.

Question 6

Core principles of operations include all the following except

Accepted Answer

A) Process design and analysis 
B) Inventory management 
C) Project management 
D) Marketing management 
E) Quality improvement tools 
A) Process design and analysis 
B) Inventory management 
C) Project management 
D) Marketing management 
E) Quality improvement tools

Question 7

The issue of perishability is more crucial in producing goods than in providing a service.

Accepted Answer

A) True 
 B)False

Question 8

Competing on the basis of consistent quality involves continuously monitoring and evaluating processes to maximize errors.

Accepted Answer

A) True 
 B)False

Question 9

Organizations are linked in a supply chain by the exchange or flow of all of the following except

Accepted Answer

A) Physical goods. 
B) Information. 
C) Brand identity. 
D) Monetary exchange. 
E) All of these options are exchanged in supply chains. 
A) Physical goods. 
B) Information. 
C) Brand identity. 
D) Monetary exchange. 
E) All of these options are exchanged in supply chains.

Question 10

Which of the following processes does sourcing or purchasing include?

Accepted Answer

A) Managing the flow of goods 
B) Managing the storage of goods 
C) Locating suppliers 
D) Converting goods from raw materials to a form demanded by the customer 
E) Inventory management 
A) Managing the flow of goods 
B) Managing the storage of goods 
C) Locating suppliers 
D) Converting goods from raw materials to a form demanded by the customer 
E) Inventory management

Question 11

Quality can be characterized by

Accepted Answer

A) Offering a product or service that is superior to the alternatives 
B) Providing a product or service that is less expensive than similar products 
C) Delivering a product when promised 
D) Delivering a product or service faster than a competitor 
E) The ability to adjust production to meet demand 
A) Offering a product or service that is superior to the alternatives 
B) Providing a product or service that is less expensive than similar products 
C) Delivering a product when promised 
D) Delivering a product or service faster than a competitor 
E) The ability to adjust production to meet demand

Question 12

A low-cost operations strategy can be achieved by all of the following except

Accepted Answer

A) Investing in new faster equipment 
B) Reducing scrap 
C) Finding new finance options 
D) Eliminating waste 
E) Eliminating unused capacity 
A) Investing in new faster equipment 
B) Reducing scrap 
C) Finding new finance options 
D) Eliminating waste 
E) Eliminating unused capacity

Question 13

Which of the following terms means offering something that customers will pay a premium for,or something that outshines the competition?

Accepted Answer

A) Flexibility 
B) Superior quality 
C) Exceptional reliability 
D) Consistent quality 
E) Low-cost supplier 
A) Flexibility 
B) Superior quality 
C) Exceptional reliability 
D) Consistent quality 
E) Low-cost supplier

Question 14

Logistics includes which of the following processes?

Accepted Answer

A) Managing flow of goods 
B) Identifying material needs 
C) Locating suppliers 
D) Negotiating contracts 
E) Tracing supplier performance 
A) Managing flow of goods 
B) Identifying material needs 
C) Locating suppliers 
D) Negotiating contracts 
E) Tracing supplier performance

Which of the following is an accurate statement about providing a service?

When a retailer offers T-shirts in small,medium,large,and x-large,and in 25 colors,the competitive strategy they are using is

The ability to produce a product in high volume at roughly the same cost as standard products but customized to individual customer tastes is

A change in which of the following items is generally not considered in the transformation process?

Which of the following is not an advantage of radio frequency identification (RFID)?

Core principles of operations include all the following except

The issue of perishability is more crucial in producing goods than in providing a service.

Competing on the basis of consistent quality involves continuously monitoring and evaluating processes to maximize errors.

Organizations are linked in a supply chain by the exchange or flow of all of the following except

Which of the following processes does sourcing or purchasing include?

Quality can be characterized by

A low-cost operations strategy can be achieved by all of the following except

Which of the following terms means offering something that customers will pay a premium for,or something that outshines the competition?

Logistics includes which of the following processes?

Quality Management

New Product Development

Process Design and Analysis

Forecasting

Independent Demand Inventory

Dependent Demand Inventory

Project Management

Optimization and Simulation Modeling

Capacity Planning

Quality Improvement Methods

Lean Enterprise

Technology and Integrated Supply Management

Global Supply Chain and Service Integration

Filters

Exam 1: Operations and Supply Chain Strategy

Which of the following is an accurate statement about providing a service?

When a retailer offers T-shirts in small,medium,large,and x-large,and in 25 colors,the competitive strategy they are using is

The ability to produce a product in high volume at roughly the same cost as standard products but customized to individual customer tastes is

A change in which of the following items is generally not considered in the transformation process?

Which of the following is not an advantage of radio frequency identification (RFID)?

Core principles of operations include all the following except

The issue of perishability is more crucial in producing goods than in providing a service.

Competing on the basis of consistent quality involves continuously monitoring and evaluating processes to maximize errors.

Organizations are linked in a supply chain by the exchange or flow of all of the following except

Which of the following processes does sourcing or purchasing include?

Quality can be characterized by

A low-cost operations strategy can be achieved by all of the following except

Which of the following terms means offering something that customers will pay a premium for,or something that outshines the competition?

Logistics includes which of the following processes?

Quality Management

New Product Development

Process Design and Analysis

Forecasting

Independent Demand Inventory

Dependent Demand Inventory

Project Management

Optimization and Simulation Modeling

Capacity Planning

Quality Improvement Methods

Lean Enterprise

Technology and Integrated Supply Management

Global Supply Chain and Service Integration

Filters