Exam 11: Separating and Retaining Employees

Holly refuses her employer's request to falsify the contents of a report to the Equal Employment Opportunity Commission (EEOC).The employer subsequently discharges Holly for "not following orders." Identify the exception to the employment-at-will doctrine that Holly is likely to choose when she files a wrongful discharge suit.

Identify the correct statement about job satisfaction.

Which of the following statements is true of a progressive discipline system?

_____ is uncertainty about what the organization and others expect from the employee in terms of what to do or how to do it.

The aspects of a task-namely the complexity of the task,the degree of physical strain and exertion required,and the value an employee places on the task-have particular significance when they are viewed as linked to _____.

Which of the following processes seeks to avert misbehavior and to correct,rather than merely punish,misbehavior?

To help employees manage role conflict,employers have sought a number of family-friendly policies.

____ is a referral service that employees can make use of to pursue professional treatment for emotional problems or substance abuse.

Nigel is a trainee at ZenNext Corp.,who is known among colleagues for his arrogance,rude behavior,and short-tempered nature.His supervisor,Ravi,wants to fire him.However,Rhonda,the manager of the HR department,advises Ravi to rethink his decision in order to avoid the possibilities of Nigel reacting violently or filing a lawsuit when he receives the news.In this scenario,which of the following situations is most likely to result in an amicable discharge of Nigel from ZenNext Corp.?

Which of the following situations is an example of involuntary turnover?

Job satisfaction of employees remains unaffected from organizational changes such as mergers.

A(n)_____ refers to the meeting of a departing employee with the employee's supervisor and/or a human resource specialist to discuss the employee's reasons for leaving.

Talent poaching makes it difficult for companies to _____.

Sally,a supervisor at RandomThoughts Corp.,believes that finding a new job is rarely easy and can take months,so her employees are very cautious about quitting.Ursula,Sally's manager,however,argues that some employees may be unable to resolve problems without leaving the company altogether.Which of the following situations is most likely to strengthen Ursula's view?

Elisa,a student of human resource management,believes that an organization that follows the progressive discipline system would never have a consequence that is clear,objective,and immediate because its objective is to prevent misbehavior and to correct,rather than merely punish,misbehavior.However,Elisa's professor,Stefan,argues that such responses are also possible.Which of the following situations would most likely strengthen Stefan's argument?

When employees are unclear about work methods,scheduling,and performance criteria because others hold different ideas about these,they are likely to suffer from role ambiguity.

A disciplinary action meets the standards of outcome fairness if the manager explains to the employee how the action is procedurally just,treats the employee with dignity and respect,and empathizes with the employee's feelings.

The positive or negative bottom-line views that people have of themselves are known as:

Which of the following principles of discipline holds that an organization's discipline should give a clear-cut warning and follow up with consistent,objective,and immediate consequences?

Which of the following types of alternate dispute resolution functions well only to the extent that employees trust management and managers who hear complaints listen and are able to act?