Question 1

What is the Hawthorne effect? How did managers use the knowledge of the Hawthorne studies?

Accepted Answer

The Hawthorne effect refers to an increase in performance caused by the special attention given to employees, rather than tangible changes in the work. From the mid-1920s to the early 1930s, Elton Mayo and his associates from Harvard University conducted research at the Western Electric Hawthorne Plant near Chicago. As a consequence of these studies, the Hawthorne effect was discovered.
With the knowledge of the results of the Hawthorne Studies, some managers used human relations as a means of manipulating employees, while others took the attitude that a happy worker is a productive worker.

Question 2

The total person approach realizes that an organization employs the whole person, not just his or her job skills.

Accepted Answer

A) True 
 B)False  True

Question 3

"The production department just set a record for the highest number of units made in an eight-hour period." Which of the following levels of behavior does this best illustrate?

Accepted Answer

A)  Individual 
B)  Group 
C)  Organizational 
D)  Customary 
A)  Individual 
B)  Group 
C)  Organizational 
D)  Customary B

Question 4

"Jack gave the board of directors a presentation on the product launch plan for the new product. His presentation was highly appreciated as it covered most of the queries that the directors had about this launch." Which of the following does Jack's action illustrate?

Accepted Answer

A)  Behavior 
B)  Total person approach 
C)  Performance 
D)  Human relations 
A)  Behavior 
B)  Total person approach 
C)  Performance 
D)  Human relations

Question 5

You can be a leader without being a manager.

Accepted Answer

A) True 
 B)False

Question 6

Give a specific example, personal if possible, of the Hawthorne effect. It could be when a teacher, coach, or boss gave you special attention that resulted in your increased performance.

Accepted Answer

One specific example of the Hawthorne ef

Question 7

We learn more by _____ than we do by talking.

Accepted Answer

The answer of We learn more by _____ than we...

Question 8

Give two specific examples of your involvement in human relations-one positive and one negative. Also identify the level of behavior for each example.

Accepted Answer

One positive example of my involvement i

Question 9

"Prolifik, a software startup, received an award for the best new innovative business." Which of the following levels of behavior does this best illustrate?

Accepted Answer

A)  Individual 
B)  Group 
C)  Organizational 
D)  Customary 
A)  Individual 
B)  Group 
C)  Organizational 
D)  Customary

Question 10

"The manager is developing a part-time employee work schedule for next week and will be busy for a couple of hours." Which of the following levels of behavior does this best illustrate?

Accepted Answer

A)  Individual 
B)  Customary 
C)  Organizational 
D)  Group 
A)  Individual 
B)  Customary 
C)  Organizational 
D)  Group

Question 11

_____ is the ability to influence others and work well in teams.

Accepted Answer

A)  Authority 
B)  Power 
C)  Omnipotence 
D)  Leadership skill 
A)  Authority 
B)  Power 
C)  Omnipotence 
D)  Leadership skill

Question 12

The _____ realizes that an organization employs the whole individual, not just his or her job skills.

Accepted Answer

A)  expectancy procedure 
B)  personality method 
C)  total person approach 
D)  skill realization style 
A)  expectancy procedure 
B)  personality method 
C)  total person approach 
D)  skill realization style

Question 13

Give two specific examples of how human relations affected your performance-one positive and the other negative. Be specific in explaining the effects of human relations in both cases.

Accepted Answer

One specific example of how human relati

Question 14

The systems approach focuses on the whole system with an emphasis on the relationships between its parts.

Accepted Answer

A) True 
 B)False

Question 15

Popularly called _____ and rooted in the behavioral sciences, the science of human relations was developed in the late 1940s.

Accepted Answer

A)  organizational behavior 
B)  occupational dynamics 
C)  operational science 
D)  scientific management 
A)  organizational behavior 
B)  occupational dynamics 
C)  operational science 
D)  scientific management

Question 16

Business skill is a human relations skill.

Accepted Answer

A) True 
 B)False

Question 17

"Mark and Steve work very well on projects together and seem to enjoy what they do." Their actions can be considered:

Accepted Answer

A)  group behavior. 
B)  technology-oriented. 
C)  a systems effect. 
D)  individual behavior. 
A)  group behavior. 
B)  technology-oriented. 
C)  a systems effect. 
D)  individual behavior.

Question 18

Businesses during the Industrial Revolution were concerned with profits, not employees, and managers viewed people only as a source of production.

Accepted Answer

A) True 
 B)False

Question 19

____ skills are within the individual and include characteristics such as personality, attitudes, self-concept, and integrity.

Accepted Answer

A)  Interpersonal 
B)  Intrapersonal 
C)  Social 
D)  Metacommunicative 
A)  Interpersonal 
B)  Intrapersonal 
C)  Social 
D)  Metacommunicative

Question 20

Which of the following statements is most likely to make people defensive and cause arguments?

Accepted Answer

A)  "I disagree" 
B)  "You're wrong" 
C)  "I admit" 
D)  "I understand completely" 
A)  "I disagree" 
B)  "You're wrong" 
C)  "I admit" 
D)  "I understand completely"

What is the Hawthorne effect? How did managers use the knowledge of the Hawthorne studies?

The total person approach realizes that an organization employs the whole person, not just his or her job skills.

"The production department just set a record for the highest number of units made in an eight-hour period." Which of the following levels of behavior does this best illustrate?

"Jack gave the board of directors a presentation on the product launch plan for the new product. His presentation was highly appreciated as it covered most of the queries that the directors had about this launch." Which of the following does Jack's action illustrate?

You can be a leader without being a manager.

Give a specific example, personal if possible, of the Hawthorne effect. It could be when a teacher, coach, or boss gave you special attention that resulted in your increased performance.

We learn more by _____ than we do by talking.

Give two specific examples of your involvement in human relations-one positive and one negative. Also identify the level of behavior for each example.

"Prolifik, a software startup, received an award for the best new innovative business." Which of the following levels of behavior does this best illustrate?

"The manager is developing a part-time employee work schedule for next week and will be busy for a couple of hours." Which of the following levels of behavior does this best illustrate?

_____ is the ability to influence others and work well in teams.

The _____ realizes that an organization employs the whole individual, not just his or her job skills.

Give two specific examples of how human relations affected your performance-one positive and the other negative. Be specific in explaining the effects of human relations in both cases.

The systems approach focuses on the whole system with an emphasis on the relationships between its parts.

Popularly called _____ and rooted in the behavioral sciences, the science of human relations was developed in the late 1940s.

Business skill is a human relations skill.

"Mark and Steve work very well on projects together and seem to enjoy what they do." Their actions can be considered:

Businesses during the Industrial Revolution were concerned with profits, not employees, and managers viewed people only as a source of production.

____ skills are within the individual and include characteristics such as personality, attitudes, self-concept, and integrity.

Which of the following statements is most likely to make people defensive and cause arguments?

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Dealing With Conflict

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Organizational Change and Culture

Valuing Diversity Globally

Filters

Exam 1: Understanding Behavior, Human Relations, and Performance

What is the Hawthorne effect? How did managers use the knowledge of the Hawthorne studies?

The total person approach realizes that an organization employs the whole person, not just his or her job skills.

"The production department just set a record for the highest number of units made in an eight-hour period." Which of the following levels of behavior does this best illustrate?

"Jack gave the board of directors a presentation on the product launch plan for the new product. His presentation was highly appreciated as it covered most of the queries that the directors had about this launch." Which of the following does Jack's action illustrate?

You can be a leader without being a manager.

Give a specific example, personal if possible, of the Hawthorne effect. It could be when a teacher, coach, or boss gave you special attention that resulted in your increased performance.

We learn more by _____ than we do by talking.

Give two specific examples of your involvement in human relations-one positive and one negative. Also identify the level of behavior for each example.

"Prolifik, a software startup, received an award for the best new innovative business." Which of the following levels of behavior does this best illustrate?

"The manager is developing a part-time employee work schedule for next week and will be busy for a couple of hours." Which of the following levels of behavior does this best illustrate?

_____ is the ability to influence others and work well in teams.

The _____ realizes that an organization employs the whole individual, not just his or her job skills.

Give two specific examples of how human relations affected your performance-one positive and the other negative. Be specific in explaining the effects of human relations in both cases.

The systems approach focuses on the whole system with an emphasis on the relationships between its parts.

Popularly called _____ and rooted in the behavioral sciences, the science of human relations was developed in the late 1940s.

Business skill is a human relations skill.

"Mark and Steve work very well on projects together and seem to enjoy what they do." Their actions can be considered:

Businesses during the Industrial Revolution were concerned with profits, not employees, and managers viewed people only as a source of production.

____ skills are within the individual and include characteristics such as personality, attitudes, self-concept, and integrity.

Which of the following statements is most likely to make people defensive and cause arguments?

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Dealing With Conflict

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Organizational Change and Culture

Valuing Diversity Globally

Filters