Question 1

_____ developed Theory Z.

Accepted Answer

A)  Robert Owen 
B)  Eric Berne 
C)  William Ouchi 
D)  Elton Mayo 
A)  Robert Owen 
B)  Eric Berne 
C)  William Ouchi 
D)  Elton Mayo

Question 2

Which of the following is the most common cause of management failure?

Accepted Answer

A)  Technological setbacks 
B)  Lack of recreational facilities 
C)  Low wages 
D)  Faulty human relations skills 
A)  Technological setbacks 
B)  Lack of recreational facilities 
C)  Low wages 
D)  Faulty human relations skills

Question 3

The focus of the first level of behavior is on the organization as a whole.

Accepted Answer

A) True 
 B)False

Question 4

"Nancy's been in this job for only a week. She needs to ask the accountant some questions but she doesn't remember his name." Which of the following would be most appropriate for Nancy to do before contacting him?

Accepted Answer

A)  Ask someone for the accountant's name 
B)  Ask the accountant again for his name 
C)  Address the account with a title like Mr. 
D)  Get the work done without using his name 
A)  Ask someone for the accountant's name 
B)  Ask the accountant again for his name 
C)  Address the account with a title like Mr. 
D)  Get the work done without using his name

Question 5

_____ integrates common business practices in the United States and Japan into one middleground framework appropriate for use in the United States. Theory Z

Accepted Answer

A)  Theory Z 
B)  Systems theory 
C)  Contingency theory 
D)  Hybrid theory 
A)  Theory Z 
B)  Systems theory 
C)  Contingency theory 
D)  Hybrid theory

Question 6

Which one of the trends or challenges do you believe is the most relevant to the field of human relations?

Accepted Answer

The most relevant trend or challenge to

Question 7

Under the Hawthorne effect, all people in the organization are affected by at least one other person, and each person affects the whole group or organization.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is a leadership skill?

Accepted Answer

A)  Persistence 
B)  Arbitrariness 
C)  Capriciousness 
D)  Anxiousness 
A)  Persistence 
B)  Arbitrariness 
C)  Capriciousness 
D)  Anxiousness

Question 9

Human relations is just common sense.

Accepted Answer

A) True 
 B)False

Question 10

Leadership skills are inborn and cannot be developed.

Accepted Answer

A) True 
 B)False

Question 11

The _____ realizes that an organization employs the whole person, not just his or her job skills.

Accepted Answer

total pers

Question 12

The _____ contract is the shared expectations between people.

Accepted Answer

A)  biological 
B)  physical 
C)  psychological 
D)  physiological 
A)  biological 
B)  physical 
C)  psychological 
D)  physiological

Question 13

What is the goal of human relations? Explain the total person approach.

Accepted Answer

The goal of human relations is to create

Question 14

"Norah is a new employee who greets everyone and is hard-working." Which of the following is this an example of?

Accepted Answer

A)  Performance 
B)  Total person approach 
C)  Behavior 
D)  Systems effect 
A)  Performance 
B)  Total person approach 
C)  Behavior 
D)  Systems effect

Question 15

"There are many Asians and Europeans working in our company." Which of the following factors can be identified with this statement?

Accepted Answer

A)  Diversity 
B)  Ethics 
C)  Crisis 
D)  Technology 
A)  Diversity 
B)  Ethics 
C)  Crisis 
D)  Technology

Question 16

Which of the following refers to an increase in performance caused by the special attention given to employees, rather than tangible changes in the work?

Accepted Answer

A)  Taylorism 
B)  Functionalism 
C)  Scientific management 
D)  The Hawthorne effect 
A)  Taylorism 
B)  Functionalism 
C)  Scientific management 
D)  The Hawthorne effect

Question 17

Which of the following is the best way to get what you want?

Accepted Answer

A)  Be self-focused 
B)  Change the other person 
C)  Change the situation 
D)  Help other people get what they want and vice versa 
A)  Be self-focused 
B)  Change the other person 
C)  Change the situation 
D)  Help other people get what they want and vice versa

Question 18

One's own behavior usually is the actual cause of human relations problems.

Accepted Answer

A) True 
 B)False

Question 19

Under the _____, all people in an organization are affected by at least one other person, and each person affects the whole group or organization.

Accepted Answer

A)  total person approach 
B)  zero-sum condition 
C)  construct mechanism 
D)  systems effect 
A)  total person approach 
B)  zero-sum condition 
C)  construct mechanism 
D)  systems effect

Question 20

What are the 10 human relations guidelines?

Accepted Answer

The 10 human relations guidelines are:
1

_____ developed Theory Z.

Which of the following is the most common cause of management failure?

The focus of the first level of behavior is on the organization as a whole.

"Nancy's been in this job for only a week. She needs to ask the accountant some questions but she doesn't remember his name." Which of the following would be most appropriate for Nancy to do before contacting him?

_____ integrates common business practices in the United States and Japan into one middleground framework appropriate for use in the United States. Theory Z

Which one of the trends or challenges do you believe is the most relevant to the field of human relations?

Under the Hawthorne effect, all people in the organization are affected by at least one other person, and each person affects the whole group or organization.

Which of the following is a leadership skill?

Human relations is just common sense.

Leadership skills are inborn and cannot be developed.

The _____ realizes that an organization employs the whole person, not just his or her job skills.

The _____ contract is the shared expectations between people.

What is the goal of human relations? Explain the total person approach.

"Norah is a new employee who greets everyone and is hard-working." Which of the following is this an example of?

"There are many Asians and Europeans working in our company." Which of the following factors can be identified with this statement?

Which of the following refers to an increase in performance caused by the special attention given to employees, rather than tangible changes in the work?

Which of the following is the best way to get what you want?

One's own behavior usually is the actual cause of human relations problems.

Under the _____, all people in an organization are affected by at least one other person, and each person affects the whole group or organization.

What are the 10 human relations guidelines?

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Dealing With Conflict

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Organizational Change and Culture

Valuing Diversity Globally

Filters

Exam 1: Understanding Behavior, Human Relations, and Performance

_____ developed Theory Z.

Which of the following is the most common cause of management failure?

The focus of the first level of behavior is on the organization as a whole.

"Nancy's been in this job for only a week. She needs to ask the accountant some questions but she doesn't remember his name." Which of the following would be most appropriate for Nancy to do before contacting him?

_____ integrates common business practices in the United States and Japan into one middleground framework appropriate for use in the United States. Theory Z

Which one of the trends or challenges do you believe is the most relevant to the field of human relations?

Under the Hawthorne effect, all people in the organization are affected by at least one other person, and each person affects the whole group or organization.

Which of the following is a leadership skill?

Human relations is just common sense.

Leadership skills are inborn and cannot be developed.

The _____ realizes that an organization employs the whole person, not just his or her job skills.

The _____ contract is the shared expectations between people.

What is the goal of human relations? Explain the total person approach.

"Norah is a new employee who greets everyone and is hard-working." Which of the following is this an example of?

"There are many Asians and Europeans working in our company." Which of the following factors can be identified with this statement?

Which of the following refers to an increase in performance caused by the special attention given to employees, rather than tangible changes in the work?

Which of the following is the best way to get what you want?

One's own behavior usually is the actual cause of human relations problems.

Under the _____, all people in an organization are affected by at least one other person, and each person affects the whole group or organization.

What are the 10 human relations guidelines?

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Dealing With Conflict

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Organizational Change and Culture

Valuing Diversity Globally

Filters