Exam 1: Understanding Behavior, Human Relations, and Performance

Explain the three levels of behavior.

_____ focused on production, not people.

People are an organization's greatest asset, not technology, because people working together develop technology.

Leadership skills are based on one's managerial skills.

_____ consists of the things two or more people do and say as they interact.

A _____ situation occurs when the organization and the employees get what they want.

A _____ occurs when the organization and the employees get what they want.

Which of the following is one of the reasons people fail?

What are competencies? Define the three human relation skills.

With the knowledge of the results of the _____, some managers used human relations as a means of manipulating employees, while others took the attitude that a happy worker is a productive worker.

Which one of the 10 guidelines for effective human relations do you think is the most important?

Which of the following is a myth about human relations?

_____ skill is the ability to work well with a diversity of people.

In your opinion, which myth about human relations holds back the development of human relations skills more than any of the others?

"Our supervisor, Daniel, is a great guy. He appreciates the work we do and inspires us to perform better." Which of the following best describes Daniel's behavior?

Which of the following is Elton Mayo known as?

A(n) _____ is a group of people working to achieve one or more objectives.

Due to globalization, _____ becomes more important.

How do human relations problems occur? Explain the three alternatives to resolving a human relations problem.

Of the intrapersonal, interpersonal, and leadership skills, which one is your strongest? Your weakest?