Question 1

The life position of an assertive person is:

Accepted Answer

A)  "I'm OK-You're not OK." 
B)  "I'm OK-You're OK." 
C)  "I'm not OK-You're OK." 
D)  "I'm not OK-You're not OK." 
A)  "I'm OK-You're not OK." 
B)  "I'm OK-You're OK." 
C)  "I'm not OK-You're OK." 
D)  "I'm not OK-You're not OK." B

Question 2

List the steps of initiating, responding to, and mediating conflict resolutions.

Accepted Answer

The initiating conflict resolution steps are: step (1) plan to maintain ownership of the problem using the XYZ model; step (2) implement your plan persistently; and step (3) make an agreement for change.
• The responding to conflict resolution steps are as follows: step (1) listen to and paraphrase the problem using the XYZ model; step (2) agree with some aspect of the complaint; step (3) ask for, and/or give, alternative solutions; and step (4) make an agreement for change.
• The mediating conflict resolution steps are as follows: step (1) have each party state his or her complaint using the XYZ model; step (2) agree on the problem(s); step (3) develop alternative solutions; and step (4) make an agreement for change, and follow up.

Question 3

The _____ conflict style user assertively attempts to resolve the conflict with the best solution agreeable to all parties.

Accepted Answer

A)  collaborating 
B)  avoiding 
C)  accommodating 
D)  compromising 
A)  collaborating 
B)  avoiding 
C)  accommodating 
D)  compromising A

Question 4

"I would prefer you keeping me informed the next time you decide to come to work late so that I may make alternate plans." This is an example of a(n) _____ response.

Accepted Answer

A)  assertive 
B)  passive 
C)  passive-aggressive 
D)  aggressive 
A)  assertive 
B)  passive 
C)  passive-aggressive 
D)  aggressive

Question 5

A key factor in controlling your anger is using passive behavior.

Accepted Answer

A) True 
 B)False

Question 6

Cindy didn't say anything the first time Carl jostled her as they passed in the hall. On the way back, he did it again. This time, Cindy caught his eye, smiled, and said, "Carl, you should signal before crossing into my lane." Cindy's behavior is best described as _____.

Accepted Answer

A)  aggressive 
B)  passive 
C)  assertive 
D)  passive-aggressive 
A)  aggressive 
B)  passive 
C)  assertive 
D)  passive-aggressive

Question 7

Being afraid to be assertive is not a problem; it's not being assertive when one is afraid that's the problem.

Accepted Answer

A) True 
 B)False

Question 8

Some people have negative attitudes and use negative strokes that hurt others. Is giving negative strokes unethical behavior?

Accepted Answer

The concept of "negative strokes" refers

Question 9

"Sure, I'll look over those numbers once again," said Sam walking out in a huff and slamming the door. This is a case of _____ behavior.

Accepted Answer

A)  aggressive 
B)  passive 
C)  assertive 
D)  passive-aggressive 
A)  aggressive 
B)  passive 
C)  assertive 
D)  passive-aggressive

Question 10

A key factor in controlling anger is being:

Accepted Answer

A)  assertive instead of passive. 
B)  passive instead of aggressive. 
C)  aggressive instead of assertive. 
D)  passive-aggressive instead of assertive. 
A)  assertive instead of passive. 
B)  passive instead of aggressive. 
C)  aggressive instead of assertive. 
D)  passive-aggressive instead of assertive.

Question 11

Which of the following is a positive outcome of anger?

Accepted Answer

A)  Aggressive behavior 
B)  Assertive behavior 
C)  Perception issues 
D)  Passive behavior 
A)  Aggressive behavior 
B)  Assertive behavior 
C)  Perception issues 
D)  Passive behavior

Question 12

_____ behavior is an avoidance of behavior or an accommodation of the other party's wishes without standing up for one's own rights.

Accepted Answer

A)  Passive 
B)  Aggressive 
C)  Assertive 
D)  Hostile 
A)  Passive 
B)  Aggressive 
C)  Assertive 
D)  Hostile

Question 13

A hostile environment, also called _____, causes violence at the workplace.

Accepted Answer

The answer of A hostile environment, also called _____, causes...

Question 14

State the appropriate uses of the five conflict management styles.

Accepted Answer

The forcing style is appropriate to use

Question 15

"I need you to make a presentation to a potential client today." "Why do I have to do it? Can't you get someone else to do it?" Which of the following transactions is this an example of?

Accepted Answer

A)  Crossed 
B)  Complementary 
C)  Responsive 
D)  Ulterior 
A)  Crossed 
B)  Complementary 
C)  Responsive 
D)  Ulterior

Question 16

The _____ conflict style user attempts to passively ignore the conflict rather than resolve it.

Accepted Answer

A)  forcing 
B)  avoiding 
C)  accommodating 
D)  compromising 
A)  forcing 
B)  avoiding 
C)  accommodating 
D)  compromising

Question 17

The _____ uses reassuring responses that are protecting, permitting, and consoling.

Accepted Answer

A)  sympathetic parent 
B)  critical parent 
C)  natural child 
D)  adapted child 
A)  sympathetic parent 
B)  critical parent 
C)  natural child 
D)  adapted child

Question 18

The compromising style is appropriate to use when time is short.

Accepted Answer

A) True 
 B)False

Question 19

_____ is a person who confronts another person (or other people) about a conflict.

Accepted Answer

The answer of _____ is a person who confronts another...

Question 20

Anger can lead to assertive behavior to resolve problems.

Accepted Answer

A) True 
 B)False

The life position of an assertive person is:

List the steps of initiating, responding to, and mediating conflict resolutions.

The _____ conflict style user assertively attempts to resolve the conflict with the best solution agreeable to all parties.

"I would prefer you keeping me informed the next time you decide to come to work late so that I may make alternate plans." This is an example of a(n) _____ response.

A key factor in controlling your anger is using passive behavior.

Cindy didn't say anything the first time Carl jostled her as they passed in the hall. On the way back, he did it again. This time, Cindy caught his eye, smiled, and said, "Carl, you should signal before crossing into my lane." Cindy's behavior is best described as _____.

Being afraid to be assertive is not a problem; it's not being assertive when one is afraid that's the problem.

Some people have negative attitudes and use negative strokes that hurt others. Is giving negative strokes unethical behavior?

"Sure, I'll look over those numbers once again," said Sam walking out in a huff and slamming the door. This is a case of _____ behavior.

A key factor in controlling anger is being:

Which of the following is a positive outcome of anger?

_____ behavior is an avoidance of behavior or an accommodation of the other party's wishes without standing up for one's own rights.

A hostile environment, also called _____, causes violence at the workplace.

State the appropriate uses of the five conflict management styles.

"I need you to make a presentation to a potential client today." "Why do I have to do it? Can't you get someone else to do it?" Which of the following transactions is this an example of?

The _____ conflict style user attempts to passively ignore the conflict rather than resolve it.

The _____ uses reassuring responses that are protecting, permitting, and consoling.

The compromising style is appropriate to use when time is short.

_____ is a person who confronts another person (or other people) about a conflict.

Anger can lead to assertive behavior to resolve problems.

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Organizational Change and Culture

Valuing Diversity Globally

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Exam 6: Dealing With Conflict

The life position of an assertive person is:

List the steps of initiating, responding to, and mediating conflict resolutions.

The _____ conflict style user assertively attempts to resolve the conflict with the best solution agreeable to all parties.

"I would prefer you keeping me informed the next time you decide to come to work late so that I may make alternate plans." This is an example of a(n) _____ response.

A key factor in controlling your anger is using passive behavior.

Cindy didn't say anything the first time Carl jostled her as they passed in the hall. On the way back, he did it again. This time, Cindy caught his eye, smiled, and said, "Carl, you should signal before crossing into my lane." Cindy's behavior is best described as _____.

Being afraid to be assertive is not a problem; it's not being assertive when one is afraid that's the problem.

Some people have negative attitudes and use negative strokes that hurt others. Is giving negative strokes unethical behavior?

"Sure, I'll look over those numbers once again," said Sam walking out in a huff and slamming the door. This is a case of _____ behavior.

A key factor in controlling anger is being:

Which of the following is a positive outcome of anger?

_____ behavior is an avoidance of behavior or an accommodation of the other party's wishes without standing up for one's own rights.

A hostile environment, also called _____, causes violence at the workplace.

State the appropriate uses of the five conflict management styles.

"I need you to make a presentation to a potential client today." "Why do I have to do it? Can't you get someone else to do it?" Which of the following transactions is this an example of?

The _____ conflict style user attempts to passively ignore the conflict rather than resolve it.

The _____ uses reassuring responses that are protecting, permitting, and consoling.

The compromising style is appropriate to use when time is short.

_____ is a person who confronts another person (or other people) about a conflict.

Anger can lead to assertive behavior to resolve problems.

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Organizational Change and Culture

Valuing Diversity Globally

Filters