Question 1

Types of information generally communicated upwards include performance reports, suggestions for improvement and performance feedback.

Accepted Answer

A) True 
 B)False  False

Question 2

____________________ occurs when managers use evaluations and communication to help individuals and the organization learn and improve.

Accepted Answer

Feedback

Question 3

Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?

Accepted Answer

A)  Downward communication 
B)  Horizontal communication 
C)  Upward communication 
D)  Vertical communication 
E)  Informal communication 
A)  Downward communication 
B)  Horizontal communication 
C)  Upward communication 
D)  Vertical communication 
E)  Informal communication B

Question 4

Messages that take place among members of the same department and concern task accomplishments are called ____________________.

Accepted Answer

intradepar

Question 5

Listening is ____ of effective communication.

Accepted Answer

A)  10 percent 
B)  25 percent 
C)  40 percent 
D)  50 percent 
E)  75 percent 
A)  10 percent 
B)  25 percent 
C)  40 percent 
D)  50 percent 
E)  75 percent

Question 6

Without ____________________, the communication is one-way.

Accepted Answer

The answer of Without ____________________, the communication is one-way....

Question 7

____________________ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

Accepted Answer

The answer of ____________________ involves the skill of grasping both...

Question 8

Many organizations use suggestion boxes, open door policies, and surveys to facilitate

Accepted Answer

A)  upward communication. 
B)  downward communication. 
C)  formal communication. 
D)  informal communication. 
E)  diagonal communication. 
A)  upward communication. 
B)  downward communication. 
C)  formal communication. 
D)  informal communication. 
E)  diagonal communication.

Question 9

Horizontal communication is the lateral or diagonal exchange of messages among peers or coworkers.

Accepted Answer

A) True 
 B)False

Question 10

Messages that are designed to share information among teams and departments that can help the organization change, grow, and improve are called ____________________.

Accepted Answer

change ini

Question 11

Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding.

Accepted Answer

A) True 
 B)False

Question 12

An informal, person-to-person communication network of employees that is not officially sanctioned by the organization refers to the grapevine.

Accepted Answer

A) True 
 B)False

Question 13

Define nonverbal communication and briefly discuss its importance to communicating in organizations.

Accepted Answer

Nonverbal communication refers to messag

Question 14

The process by which information is exchanged and understood by two or more people is the definition of communication.

Accepted Answer

A) True 
 B)False

Question 15

For most women, talk is primarily a means to preserve independence and negotiate and maintain status in a hierarchy.

Accepted Answer

A) True 
 B)False

Question 16

What are the key elements of communication?

Accepted Answer

A)  Encoding, message, and feedback 
B)  Encoding, noise, and symbols 
C)  Message, circuit, and decoding 
D)  Feedback, message, and perception 
E)  Feedback, circuit, and perception 
A)  Encoding, message, and feedback 
B)  Encoding, noise, and symbols 
C)  Message, circuit, and decoding 
D)  Feedback, message, and perception 
E)  Feedback, circuit, and perception

Question 17

Team members, in decentralized networks, must communicate through one individual to solve problems or make decisions.

Accepted Answer

A) True 
 B)False

Question 18

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

Accepted Answer

A)  Channel 
B)  Message 
C)  Sender 
D)  Filter 
E)  Receiver 
A)  Channel 
B)  Message 
C)  Sender 
D)  Filter 
E)  Receiver

Question 19

Personal communication channels exist within the formally authorized channels and adhere to the organization's hierarchy of authority.

Accepted Answer

A) True 
 B)False

Question 20

When facing a crisis, prompt and thoughtful communications counter confusion and replace it with confidence in the organization's leaders.

Accepted Answer

A) True 
 B)False

Types of information generally communicated upwards include performance reports, suggestions for improvement and performance feedback.

____________________ occurs when managers use evaluations and communication to help individuals and the organization learn and improve.

Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?

Messages that take place among members of the same department and concern task accomplishments are called ____________________.

Listening is ____ of effective communication.

Without ____________________, the communication is one-way.

____________________ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

Many organizations use suggestion boxes, open door policies, and surveys to facilitate

Horizontal communication is the lateral or diagonal exchange of messages among peers or coworkers.

Messages that are designed to share information among teams and departments that can help the organization change, grow, and improve are called ____________________.

Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding.

An informal, person-to-person communication network of employees that is not officially sanctioned by the organization refers to the grapevine.

Define nonverbal communication and briefly discuss its importance to communicating in organizations.

The process by which information is exchanged and understood by two or more people is the definition of communication.

For most women, talk is primarily a means to preserve independence and negotiate and maintain status in a hierarchy.

What are the key elements of communication?

Team members, in decentralized networks, must communicate through one individual to solve problems or make decisions.

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

Personal communication channels exist within the formally authorized channels and adhere to the organization's hierarchy of authority.

When facing a crisis, prompt and thoughtful communications counter confusion and replace it with confidence in the organization's leaders.

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters

Exam 16: Managing Communication

Types of information generally communicated upwards include performance reports, suggestions for improvement and performance feedback.

____________________ occurs when managers use evaluations and communication to help individuals and the organization learn and improve.

Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?

Messages that take place among members of the same department and concern task accomplishments are called ____________________.

Listening is ____ of effective communication.

Without ____________________, the communication is one-way.

____________________ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

Many organizations use suggestion boxes, open door policies, and surveys to facilitate

Horizontal communication is the lateral or diagonal exchange of messages among peers or coworkers.

Messages that are designed to share information among teams and departments that can help the organization change, grow, and improve are called ____________________.

Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding.

An informal, person-to-person communication network of employees that is not officially sanctioned by the organization refers to the grapevine.

Define nonverbal communication and briefly discuss its importance to communicating in organizations.

The process by which information is exchanged and understood by two or more people is the definition of communication.

For most women, talk is primarily a means to preserve independence and negotiate and maintain status in a hierarchy.

What are the key elements of communication?

Team members, in decentralized networks, must communicate through one individual to solve problems or make decisions.

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

Personal communication channels exist within the formally authorized channels and adhere to the organization's hierarchy of authority.

When facing a crisis, prompt and thoughtful communications counter confusion and replace it with confidence in the organization's leaders.

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters