Exam 2: The Evolution of Management Thinking

The sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers refers to enterprise resource planning.

____________________ refers to the field of management that specializes in the physical production of goods or services.

Operations research grew out of World War II groups and is based on ____.

The use of specialization to produce more and better work with the same level of effort is consistent with the administrative management principle of

Which of the following uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data?

Mary Parker Follett contributed to which field?

Discuss the advantages and disadvantages of Taylor's Scientific Management.

Describe the assumptions behind McGregor's Theory X and Theory Y. How do the theories relate to the classical perspective on management and early human relations ideas?

All of the following are characteristics of Weberian bureaucracy EXCEPT:

Outsourcing refers to contracting out selected functions or activities to other organizations that can do the work more cost-efficiently.

____ is considered the "father of scientific management."

The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as

Maslow's hierarchy of needs started with belongingness, progressed to safety, and finally to esteem.

The process by which companies find out how others do something better than they do and then try to copy and/or improve it is known as ____________________.

The assembly line is most consistent with which of the following general principles of management?

Most early interpretations of the Hawthorne studies agreed that money was the cause of the increased output.

Positions organized in a hierarchy of authority is an important characteristic of

According to the systems theory, a beautician at a hair salon would be a(n)

Standardization of work and wage incentives are characteristics of behavioral science.

Organization development is a specific set of management techniques based in the behavioral science approach.