Exam 10: Managing Change and Innovation

A step in the diagnosis stage of organizational development in which participants are made aware of problems in order to increase their willingness to change their behavior is called ____________________.

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as cooperation.

The ____ is a unit separate from the rest of the organization responsible for the development of a major innovation.

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as exploration

A type of OD intervention in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent is called ____________________.

Jackie, a new employee of yours, strikes you as curious, open-minded, and receptive to new ideas. Keep your eye on Jackie, for she may very well be

Creativity is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

Beth's Barnyard, Inc. has decided to restructure the entire organization. You hold a meeting with your employees to notify them of the change. You do not give them any detailed information. Which of the barriers to change would you expect your employees to exhibit?

Traditional organizations have an internal culture of playfulness, freedom, challenge, and grass-roots participation.

When a change involves multiple departments, top management support is especially important.

The ____________________ model is an approach to product change that emphasizes shared development of innovations among several departments.

____ is NOT a type of current problem that organizational development can help address.

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be

A(n) ____________________ is an in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

Which approach to change implementation should be used when a crisis exists?

People change refers to a change in the attitudes and behaviors of a few employees in the organization.

Explain the horizontal linkage model.

A technological change is related to the organization's production process.

Two of the most popular and effective OD activities are small-group disbanding and large-group interventions.

What is force field analysis?