Question 1

Which of the following is NOT an example of an organization's distinctive competence?

Accepted Answer

A)  Organizational knowledge that has been developed internally over time 
B)  Patented proprietary equipment and processes 
C)  The ERP (enterprise resource planning) software purchased from SAP 
D)  Human resource skills that cannot be easily learned 
A)  Organizational knowledge that has been developed internally over time 
B)  Patented proprietary equipment and processes 
C)  The ERP (enterprise resource planning) software purchased from SAP 
D)  Human resource skills that cannot be easily learned

Question 2

A retailer that invests extensively in customer service training is most likely pursuing which operations objective?

Accepted Answer

A)  Flexibility 
B)  Deliver 
C)  Cost 
D)  Quality 
A)  Flexibility 
B)  Deliver 
C)  Cost 
D)  Quality

Question 3

Think of an example of any manufacturing (e.g.,3M)or service (e.g.,Southwest Airlines)firm.Briefly discuss in your own words the operations mission,order winner,order qualifiers,and distinctive competence of the chosen firm(s).

Accepted Answer

Southwest Airlines
Operations mission:

Question 4

Which of these statements concerning business strategy is true?

Accepted Answer

A)  Business strategy success relies on the creation of all-purpose operations that are best for all circumstances. 
B)  Not all functional strategies must support the business strategy, only marketing and finance. 
C)  Strong business strategies call for excellence across all four operations objectives. 
D)  Drastically different types of operations are needed to support different business strategies. 
A)  Business strategy success relies on the creation of all-purpose operations that are best for all circumstances. 
B)  Not all functional strategies must support the business strategy, only marketing and finance. 
C)  Strong business strategies call for excellence across all four operations objectives. 
D)  Drastically different types of operations are needed to support different business strategies.

Question 5

Which of the following statements concerning distinctive competence is NOT correct?

Accepted Answer

A)  Distinctive competence should match the mission of operations. 
B)  Another name for distinctive competence is operations capability. 
C)  Distinctive competence must be supported across the entire business as a basis for competitive advantage. 
D)  The business strategy of a firm always emanates from the market and cannot be built over the firm's distinctive competence. 
A)  Distinctive competence should match the mission of operations. 
B)  Another name for distinctive competence is operations capability. 
C)  Distinctive competence must be supported across the entire business as a basis for competitive advantage. 
D)  The business strategy of a firm always emanates from the market and cannot be built over the firm's distinctive competence.

Question 6

Which of the following is NOT a tactic for competing through flexible operations?

Accepted Answer

A)  Reduce production time. 
B)  Select overseas suppliers. 
C)  Increase the variety of product/service options or features. 
D)  Add operations capacity. 
A)  Reduce production time. 
B)  Select overseas suppliers. 
C)  Increase the variety of product/service options or features. 
D)  Add operations capacity.

Question 7

Supply chain strategy focuses,in part,on

Accepted Answer

A)  sourcing and logistics. 
B)  customers. 
C)  information flow. 
D)  all of the above. 
A)  sourcing and logistics. 
B)  customers. 
C)  information flow. 
D)  all of the above.

Question 8

Which of the following statements concerning a firm's operations strategic decisions is NOT correct?

Accepted Answer

A)  Strategic decisions should be established in a distinctly separate manner without regard to other functional disciplines within an organization. 
B)  Strategic decisions should be developed for each of the decision responsibilities of process, quality, capacity, and inventory. 
C)  Strategic decisions should indicate how operations objectives would be achieved. 
D)  Strategic decisions may call for difficult trade-offs or choices. 
A)  Strategic decisions should be established in a distinctly separate manner without regard to other functional disciplines within an organization. 
B)  Strategic decisions should be developed for each of the decision responsibilities of process, quality, capacity, and inventory. 
C)  Strategic decisions should indicate how operations objectives would be achieved. 
D)  Strategic decisions may call for difficult trade-offs or choices.

Question 9

Which of the following statements concerning the development of operations functional mission,objectives,and strategies is correct?

Accepted Answer

A)  Strategic operational choices such as make versus buy or handcrafted versus machine-made specify how operations objectives will be achieved. 
B)  Functional-level operations and strategies are determined prior to corporate objectives and strategies. 
C)  It is common for many different types of operations to use a common or similar set of business strategies. 
D)  Operations objectives represent a plan for achieving operations strategies. 
A)  Strategic operational choices such as make versus buy or handcrafted versus machine-made specify how operations objectives will be achieved. 
B)  Functional-level operations and strategies are determined prior to corporate objectives and strategies. 
C)  It is common for many different types of operations to use a common or similar set of business strategies. 
D)  Operations objectives represent a plan for achieving operations strategies.

Question 10

Which of these statements concerning distinctive competence is true?

Accepted Answer

A)  If a distinctive competence does not meet a customer need, it is worthless. 
B)  Learning and culture are not considered good opportunities for establishing distinctive competence. 
C)  If the firm selects the right operations objectives, there is no need to develop or maintain a distinctive competence. 
D)  The concept of distinctive competence is unique to operations strategy. 
A)  If a distinctive competence does not meet a customer need, it is worthless. 
B)  Learning and culture are not considered good opportunities for establishing distinctive competence. 
C)  If the firm selects the right operations objectives, there is no need to develop or maintain a distinctive competence. 
D)  The concept of distinctive competence is unique to operations strategy.

Question 11

A decision to maintain higher inventory levels represents a focus on which operations objective?

Accepted Answer

A)  Quality 
B)  Flexibility 
C)  Delivery 
D)  Cost 
A)  Quality 
B)  Flexibility 
C)  Delivery 
D)  Cost

Question 12

Which of the following is NOT a characteristic of a global corporation?

Accepted Answer

A)  Facilities and plants are located on a country-by-country basis. 
B)  Global product design and process technology are used. 
C)  Logistics and inventory control systems are global. 
D)  Divisions are organized to have global responsibility for the marketing, R&D, and operations functions. 
A)  Facilities and plants are located on a country-by-country basis. 
B)  Global product design and process technology are used. 
C)  Logistics and inventory control systems are global. 
D)  Divisions are organized to have global responsibility for the marketing, R&D, and operations functions.

Question 13

A global corporation has which of the following characteristics?

Accepted Answer

A)  A separate subsidiary or division for each country where it does business 
B)  Demand based on a worldwide versus a local basis 
C)  Products designed for each individual marketplace 
D)  Both a and c 
A)  A separate subsidiary or division for each country where it does business 
B)  Demand based on a worldwide versus a local basis 
C)  Products designed for each individual marketplace 
D)  Both a and c

Question 14

Which of the following operations strategic decisions does NOT support a product imitator strategy?

Accepted Answer

A)  Develop world-class processes. 
B)  Invest in specialized automation. 
C)  Purposefully react slowly to changes. 
D)  Use economies of scope. 
A)  Develop world-class processes. 
B)  Invest in specialized automation. 
C)  Purposefully react slowly to changes. 
D)  Use economies of scope.

Question 15

The operation objectives of quality,cost,delivery,and flexibility are

Accepted Answer

A)  mutually exclusive. 
B)  independent of each other. 
C)  connected. 
D)  unique. 
A)  mutually exclusive. 
B)  independent of each other. 
C)  connected. 
D)  unique.

Question 16

How do operations strategic decisions differ for a product imitator strategy versus a product innovator strategy?

Accepted Answer

Superior processes versus superior prod

Question 17

An ice cream manufacturer's use of energy-efficient and natural hydrocarbon (HC)freezers instead of commonly used hydroflurocarbon (HFC)freezers is an example of

Accepted Answer

A)  corporate strategy. 
B)  business strategy. 
C)  operations strategy. 
D)  distinctive competence. 
A)  corporate strategy. 
B)  business strategy. 
C)  operations strategy. 
D)  distinctive competence.

Question 18

The two fundamental supply chain strategies are

Accepted Answer

A)  low cost or high quality. 
B)  innovative or imitative. 
C)  economies of scale or economies of scope. 
D)  none of the above. 
A)  low cost or high quality. 
B)  innovative or imitative. 
C)  economies of scale or economies of scope. 
D)  none of the above.

Question 19

Business strategy can be derived from a firm's distinctive competence that is difficult for competitors to copy or imitate.

Accepted Answer

A) True 
 B)False

Question 20

A decision has been made that suppliers will be chosen based on quality rather than cost.This is an example of which of the following?

Accepted Answer

A)  Objective 
B)  Mission 
C)  Distinctive competence 
D)  Strategic decision 
A)  Objective 
B)  Mission 
C)  Distinctive competence 
D)  Strategic decision

Which of the following is NOT an example of an organization's distinctive competence?

A retailer that invests extensively in customer service training is most likely pursuing which operations objective?

Think of an example of any manufacturing (e.g.,3M)or service (e.g.,Southwest Airlines)firm.Briefly discuss in your own words the operations mission,order winner,order qualifiers,and distinctive competence of the chosen firm(s).

Which of these statements concerning business strategy is true?

Which of the following statements concerning distinctive competence is NOT correct?

Which of the following is NOT a tactic for competing through flexible operations?

Supply chain strategy focuses,in part,on

Which of the following statements concerning a firm's operations strategic decisions is NOT correct?

Which of the following statements concerning the development of operations functional mission,objectives,and strategies is correct?

Which of these statements concerning distinctive competence is true?

A decision to maintain higher inventory levels represents a focus on which operations objective?

Which of the following is NOT a characteristic of a global corporation?

A global corporation has which of the following characteristics?

Which of the following operations strategic decisions does NOT support a product imitator strategy?

The operation objectives of quality,cost,delivery,and flexibility are

How do operations strategic decisions differ for a product imitator strategy versus a product innovator strategy?

An ice cream manufacturer's use of energy-efficient and natural hydrocarbon (HC)freezers instead of commonly used hydroflurocarbon (HFC)freezers is an example of

The two fundamental supply chain strategies are

Business strategy can be derived from a firm's distinctive competence that is difficult for competitors to copy or imitate.

A decision has been made that suppliers will be chosen based on quality rather than cost.This is an example of which of the following?

The Operations Function

Product Design

Process Selection

Service Delivery System Design

Process-Flow Analysis

Lean Thinking and Lean Systems

Managing Quality

Quality Control and Improvement

Forecasting

Capacity Planning

Scheduling Operations

Project Planning and Scheduling

Independent Demand Inventory

Materials Requirements Planning and ERP

Supply Chain Management

Sourcing

Global Logistics

Filters

Exam 2: Operations and Supply Chain Strategy

Which of the following is NOT an example of an organization's distinctive competence?

A retailer that invests extensively in customer service training is most likely pursuing which operations objective?

Think of an example of any manufacturing (e.g.,3M)or service (e.g.,Southwest Airlines)firm.Briefly discuss in your own words the operations mission,order winner,order qualifiers,and distinctive competence of the chosen firm(s).

Which of these statements concerning business strategy is true?

Which of the following statements concerning distinctive competence is NOT correct?

Which of the following is NOT a tactic for competing through flexible operations?

Supply chain strategy focuses,in part,on

Which of the following statements concerning a firm's operations strategic decisions is NOT correct?

Which of the following statements concerning the development of operations functional mission,objectives,and strategies is correct?

Which of these statements concerning distinctive competence is true?

A decision to maintain higher inventory levels represents a focus on which operations objective?

Which of the following is NOT a characteristic of a global corporation?

A global corporation has which of the following characteristics?

Which of the following operations strategic decisions does NOT support a product imitator strategy?

The operation objectives of quality,cost,delivery,and flexibility are

How do operations strategic decisions differ for a product imitator strategy versus a product innovator strategy?

An ice cream manufacturer's use of energy-efficient and natural hydrocarbon (HC)freezers instead of commonly used hydroflurocarbon (HFC)freezers is an example of

The two fundamental supply chain strategies are

Business strategy can be derived from a firm's distinctive competence that is difficult for competitors to copy or imitate.

A decision has been made that suppliers will be chosen based on quality rather than cost.This is an example of which of the following?

The Operations Function

Product Design

Process Selection

Service Delivery System Design

Process-Flow Analysis

Lean Thinking and Lean Systems

Managing Quality

Quality Control and Improvement

Forecasting

Capacity Planning

Scheduling Operations

Project Planning and Scheduling

Independent Demand Inventory

Materials Requirements Planning and ERP

Supply Chain Management

Sourcing

Global Logistics

Filters