Exam 2: Values and Attitudes

The basic idea of POS is that people are willing to work hard and commit to their organizations when they believe that the organization truly cares about their best interests.

Which of the following is not a key workplace attitude that managers should track?

Managers should attempt to reduce the negative effects of stress by improving job satisfaction and by encouraging employees to take work home.

Personal attitudes affect behavior via intentions.

Positive employee attitudes and motivation are greatest when the work environment is consistent with employee values.

Research has demonstrated that organizational citizenship behavior is positively related to:

Genevieve is a very religious person who does much volunteer work for her church on weekends. When it came to selecting who would chair the United Fund drive for the department, her manager immediately thought of her and asked her to serve. The manager's action reflects the __________ model of job satisfaction.

Low job satisfaction and low employee engagement imply lower task performance and higher employee turnover.

Hedonism shares elements of both ______ and _________.

The first step in combating bullying is to document the event in writing, particularly if the bully is your boss.

Define "organizational commitment." What drives organizational commitment? How can managers increase employees' organizational commitment?

The behavioral component of an attitude is reflected in "I believe."

Which of the following statements about key workplace attitudes is false?

Jane hated the idea of child labor. She believed that children should not be employed in any type of job. She worked in a factory that claimed that it did not employ children. However, news reports accused the company of employing young children. The psychological discomfort that Jane experienced when she heard this news is known as:

Organizational commitment is an individual's perception about the terms and conditions of a reciprocal exchange between himself or herself and another party.

The extent to which an individual is personally involved with his or her work role is called:

Gallup estimates that when an organization's employees are highly engaged, that organization is likely to be about 50 percent more productive.

Organizational commitment exists to the degree that a person's values generally match the values that undergird a company's organizational culture.

Luis has just learned that Brian, who has less experience and who does less work, receives a higher salary. Since learning this, Luis has been very unhappy and has started to look for another job. What model of job satisfaction best explains Luis's reactions?

Openness to change is composed of self-direction and stimulation.