Exam 8: Control, Change, and Entrepreneurship

At the output stage, managers usually utilize ________ control.

With management by objectives, the first things established are ________.

The control that is imposed on workers within the organization by the shared values, norms, standards of behavior, and expectations is ________ control.

Ben, the production manager of Pace Shoes, sets a production target of 220 shoes to be distributed among 20 employees in a week. In the context of the control process, Ben is ________.

A standard of performance that measures efficiency at the functional level is operating costs.

When a manager is evaluated on the difference between sales revenue and the budgeted cost of making those goods and services, this is an example of a(n) ________ budget approach.

Define entrepreneurs and intrapreneurs.

The process of comparing one company's performance on specific dimensions with the performance of high-performing organizations, to decide how successful a change effort has been, is known as ________.

Managers typically use three primary measures to assess the output performance of their organizations. Write a brief note on these three types of measures.

The control system that managers use at the conversion stage of transforming raw materials into finished goods is ________ control.

The step of the control process utilized by managers to evaluate whether the actual performance of the organization differs significantly from the standards of performance that assess the organization is ________.

Rules and SOPs are used to regulate the behavior of workers within the organization with a ________ control system.

Behavior control is one way managers attempt to motivate workers. Discuss three ways managers could use behavior control with subordinates.

Management by objectives (MBO) is one way that managers can use to evaluate the performance of subordinates. Discuss the steps involved in using this technique.

Companies with an inert culture ________.

The managers of a division are given a fixed budget and are then evaluated on the basis of their ability to produce goods or services. This is an example of a(n) ________ budget approach.

Organizational culture makes control possible in situations where managers cannot use behavior control.

How does organizational culture help managers exert control over subordinates?

A divisional manager's performance is evaluated on the basis of the difference between the sales revenues generated by that division and the cost of making those goods and services. The divisional manager is being evaluated using the _______ budget approach.

Organizational change can affect practically all aspects of organizational functioning, ________.