Question 1

Which of the following typically represents the impact of increased quality on organizational performance?

Accepted Answer

A)  Increased reliability that leads to lower prices 
B)  Increased productivity that leads to lower costs 
C)  Higher prices that lead to lower profits 
D)  Higher costs that lead to higher profits 
A)  Increased reliability that leads to lower prices 
B)  Increased productivity that leads to lower costs 
C)  Higher prices that lead to lower profits 
D)  Higher costs that lead to higher profits B

Question 2

Explain an advantage of using the JIT inventory system. Also explain the disadvantage of using this system.

Accepted Answer

An advantage under the JIT inventory system is that defective parts enter an organization's production system immediately; they are not warehoused for months before use. This means that defective inputs can be quickly spotted. Managers can then trace a problem to the supply source and fix it before more defective parts are produced.
One drawback of JIT systems is that they leave an organization without a buffer stock of inventory. Although buffer stocks of inventory can be expensive to store, they can help an organization when it is affected by shortages of inputs brought about by a disruption among suppliers (such as a labor dispute in a key supplier). Moreover, buffer stocks can help an organization respond quickly to increases in customer demand-that is, they can increase an organization's responsiveness to customers.

Question 3

Discuss the link between customer responsiveness and an organization's production system.

Accepted Answer

Managers try to design production systems that can produce the outputs that have attributes customers desire. Because customers are vital to the survival of most organizations, managers must correctly identify customers and promote organizational strategies that respond to their needs. This is why management writers recommend that organizations define their business in terms of which customer wants or needs they are satisfying, not the type of products they are producing.

Question 4

"Responsiveness to customers" refers to actions taken to meet the demands and needs of customers.

Accepted Answer

A) True 
 B)False

Question 5

A disadvantage of a JIT system is that it ________.

Accepted Answer

A)  increases inventory turnover 
B)  reduces inventory holding costs 
C)  ties up much capital in inventory 
D)  leaves no buffer stock in inventory 
A)  increases inventory turnover 
B)  reduces inventory holding costs 
C)  ties up much capital in inventory 
D)  leaves no buffer stock in inventory

Question 6

The radical redesign of the way work is done in order to achieve dramatic improvements in critical measures of performance is known as ________.

Accepted Answer

A)  continuous improvement 
B)  kanban 
C)  kaizen 
D)  process reengineering 
A)  continuous improvement 
B)  kanban 
C)  kaizen 
D)  process reengineering

Question 7

Explain why self-managed work teams can boost efficiency. If a firm is considering creating self-managed work teams, how should it prepare workers?

Accepted Answer

Self-managed work teams can increase pro

Question 8

Under a JIT inventory system, parts and supplies arrive at the organization ________.

Accepted Answer

A)  prior to work-scheduling 
B)  two weeks prior to being needed 
C)  when needed 
D)  twice a week 
A)  prior to work-scheduling 
B)  two weeks prior to being needed 
C)  when needed 
D)  twice a week

Question 9

"The actions taken to meet the needs of customers" refers to ________.

Accepted Answer

A)  efficiency 
B)  quality 
C)  quality control 
D)  responsiveness 
A)  efficiency 
B)  quality 
C)  quality control 
D)  responsiveness

Question 10

Which of the following calculates labor productivity?

Accepted Answer

A)  Outputs divided by direct labor 
B)  Inputs divided by direct labor 
C)  Direct labor divided by inputs 
D)  Direct labor divided by outputs 
A)  Outputs divided by direct labor 
B)  Inputs divided by direct labor 
C)  Direct labor divided by inputs 
D)  Direct labor divided by outputs

Question 11

A production process in which the product goes to whichever workstation is needed to perform the next operation is known as a ________ layout.

Accepted Answer

A)  process 
B)  fixed-position 
C)  product 
D)  cellular 
A)  process 
B)  fixed-position 
C)  product 
D)  cellular

Question 12

Organizing machines in the production process so that each operation is performed at workstations in a fixed sequence is known as a ________.

Accepted Answer

A)  fixed-position layout 
B)  hybrid layout 
C)  product layout 
D)  process layout 
A)  fixed-position layout 
B)  hybrid layout 
C)  product layout 
D)  process layout

Question 13

In measuring the total factor productivity of an organization, an example of a measure of the amount of energy consumed in output production is the number of ________.

Accepted Answer

A)  units produced 
B)  hours worked 
C)  kilowatt-hours consumed 
D)  employees required 
A)  units produced 
B)  hours worked 
C)  kilowatt-hours consumed 
D)  employees required

Question 14

Total factor productivity equals ________.

Accepted Answer

A)  raw materials divided by labor costs 
B)  all inputs divided by outputs 
C)  outputs divided by all inputs 
D)  outputs times all inputs 
A)  raw materials divided by labor costs 
B)  all inputs divided by outputs 
C)  outputs divided by all inputs 
D)  outputs times all inputs

Question 15

Customer relationship management (CRM) is a technique that uses IT to develop an ongoing relationship with customers to maximize the value an organization can deliver to them over time.

Accepted Answer

A) True 
 B)False

Question 16

One of the major advantages of a JIT system is that it ________.

Accepted Answer

A)  helps identify sources of defects in outputs 
B)  ensures production lines have required inputs 
C)  lets organizations spot defective inputs quickly 
D)  eliminates inventory holding costs 
A)  helps identify sources of defects in outputs 
B)  ensures production lines have required inputs 
C)  lets organizations spot defective inputs quickly 
D)  eliminates inventory holding costs

Question 17

A JIT inventory system is likely to result in ______.

Accepted Answer

A)  a buffer stock of inventory 
B)  additional inventory holding costs 
C)  increased inventory turnover 
D)  decreased service levels 
A)  a buffer stock of inventory 
B)  additional inventory holding costs 
C)  increased inventory turnover 
D)  decreased service levels

Question 18

In production process, a mainframe computer assembly line is an example of a ________ facilities layout.

Accepted Answer

A)  product 
B)  process 
C)  fixed-position 
D)  flexible manufacturing 
A)  product 
B)  process 
C)  fixed-position 
D)  flexible manufacturing

Question 19

Operations managers are responsible for ________.

Accepted Answer

A)  setting sales quotas and reaching them 
B)  designing a product distribution system 
C)  establishing the company mission and vision 
D)  designing saleable, low-cost products 
A)  setting sales quotas and reaching them 
B)  designing a product distribution system 
C)  establishing the company mission and vision 
D)  designing saleable, low-cost products

Question 20

At a manufacturing unit for trousers, there are many stations located in a row. At the first station cloth is cut, at the second hems are stitched, at the third buttons are sewn, at the fourth seams are checked, and at the fifth the product is packed. This unit is an example of ________.

Accepted Answer

A)  process layout 
B)  product layout 
C)  fixed-position layout 
D)  flexible layout 
A)  process layout 
B)  product layout 
C)  fixed-position layout 
D)  flexible layout

Which of the following typically represents the impact of increased quality on organizational performance?

Explain an advantage of using the JIT inventory system. Also explain the disadvantage of using this system.

Discuss the link between customer responsiveness and an organization's production system.

"Responsiveness to customers" refers to actions taken to meet the demands and needs of customers.

A disadvantage of a JIT system is that it ________.

The radical redesign of the way work is done in order to achieve dramatic improvements in critical measures of performance is known as ________.

Explain why self-managed work teams can boost efficiency. If a firm is considering creating self-managed work teams, how should it prepare workers?

Under a JIT inventory system, parts and supplies arrive at the organization ________.

"The actions taken to meet the needs of customers" refers to ________.

Which of the following calculates labor productivity?

A production process in which the product goes to whichever workstation is needed to perform the next operation is known as a ________ layout.

Organizing machines in the production process so that each operation is performed at workstations in a fixed sequence is known as a ________.

In measuring the total factor productivity of an organization, an example of a measure of the amount of energy consumed in output production is the number of ________.

Total factor productivity equals ________.

Customer relationship management (CRM) is a technique that uses IT to develop an ongoing relationship with customers to maximize the value an organization can deliver to them over time.

One of the major advantages of a JIT system is that it ________.

A JIT inventory system is likely to result in ______.

In production process, a mainframe computer assembly line is an example of a ________ facilities layout.

Operations managers are responsible for ________.

At a manufacturing unit for trousers, there are many stations located in a row. At the first station cloth is cut, at the second hems are stitched, at the third buttons are sewn, at the fourth seams are checked, and at the fifth the product is packed. This unit is an example of ________.

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Filters

Exam 14: Operations Management: Managing Vital Operations and

Which of the following typically represents the impact of increased quality on organizational performance?

Explain an advantage of using the JIT inventory system. Also explain the disadvantage of using this system.

Discuss the link between customer responsiveness and an organization's production system.

"Responsiveness to customers" refers to actions taken to meet the demands and needs of customers.

A disadvantage of a JIT system is that it ________.

The radical redesign of the way work is done in order to achieve dramatic improvements in critical measures of performance is known as ________.

Explain why self-managed work teams can boost efficiency. If a firm is considering creating self-managed work teams, how should it prepare workers?

Under a JIT inventory system, parts and supplies arrive at the organization ________.

"The actions taken to meet the needs of customers" refers to ________.

Which of the following calculates labor productivity?

A production process in which the product goes to whichever workstation is needed to perform the next operation is known as a ________ layout.

Organizing machines in the production process so that each operation is performed at workstations in a fixed sequence is known as a ________.

In measuring the total factor productivity of an organization, an example of a measure of the amount of energy consumed in output production is the number of ________.

Total factor productivity equals ________.

Customer relationship management (CRM) is a technique that uses IT to develop an ongoing relationship with customers to maximize the value an organization can deliver to them over time.

One of the major advantages of a JIT system is that it ________.

A JIT inventory system is likely to result in ______.

In production process, a mainframe computer assembly line is an example of a ________ facilities layout.

Operations managers are responsible for ________.

At a manufacturing unit for trousers, there are many stations located in a row. At the first station cloth is cut, at the second hems are stitched, at the third buttons are sewn, at the fourth seams are checked, and at the fifth the product is packed. This unit is an example of ________.

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Filters