Question 1

Describe behavior appraisal. How does it help employees improve their performance?

Accepted Answer

Through behavior appraisals, managers assess how workers perform their jobs-the actual actions and behaviors that workers exhibit on the job; behavior appraisals assess what workers do. For example, with a behavior appraisal, a manager might evaluate a social worker on the extent to which he looks clients in the eye when talking with them, expresses sympathy when they are upset, and refers them to community counseling and support groups geared toward the specific problems they are encountering.
Behavior appraisals are especially useful when how workers perform their jobs is important. Behavior appraisals have the advantage of giving employees clear information about what they are doing right and wrong and how they can improve their performance. And because behaviors are much easier for employees to change than traits, performance feedback from behavior appraisals is more likely to lead to improved performance.

Question 2

A likely disadvantage of internal recruiting in organizations is the ________.

Accepted Answer

A)  high cost of recruitment 
B)  lack of new ideas and approaches 
C)  lack of knowledge about the inner workings 
D)  need for more training 
A)  high cost of recruitment 
B)  lack of new ideas and approaches 
C)  lack of knowledge about the inner workings 
D)  need for more training B

Question 3

Trait appraisals have both advantages and disadvantages for the organization. Explain what is meant by this term and discuss three disadvantages of this technique.

Accepted Answer

A trait appraisal is a manager's subjective assessment of the personal characteristics of a subordinate that the manager believes are relevant to job performance. Three disadvantages of trait appraisals are
• possession of a personal characteristic does not guarantee that the characteristic will be used on the job,
• courts may view them as unfair and discriminatory, and
• they do not allow managers to provide feedback and suggestions for improvement to subordinates.

Question 4

The HRM process of determining whether a candidate has the potential to perform well in a specific job is a part of ________.

Accepted Answer

A)  validation 
B)  job analysis 
C)  recruitment 
D)  selection 
A)  validation 
B)  job analysis 
C)  recruitment 
D)  selection

Question 5

Discuss the 360-degree performance appraisal.

Accepted Answer

In a 360-degree appraisal a variety of p

Question 6

When managers use a set of predetermined questions for all the applicants for a specific job, this is known as a(n) ________.

Accepted Answer

A)  structured interview 
B)  unstructured interview 
C)  stress interview 
D)  behavioral interview 
A)  structured interview 
B)  unstructured interview 
C)  stress interview 
D)  behavioral interview

Question 7

The set of activities in which managers engage to predict the future human resource needs of their organization is known as ________.

Accepted Answer

A)  appraisal 
B)  human resource management 
C)  human resource planning 
D)  recruitment 
A)  appraisal 
B)  human resource management 
C)  human resource planning 
D)  recruitment

Question 8

Andrew, a new employee of a tech firm, seeks advice from Sarah, an experienced member, and follows Sarah's guidance in his routine work. In this context, Andrew is playing a role of ________.

Accepted Answer

A)  mentor 
B)  protégé 
C)  tester 
D)  researcher 
A)  mentor 
B)  protégé 
C)  tester 
D)  researcher

Question 9

A manager's evaluation of a subordinate's work that occurs twice a year and is based on measures of performance dimensions of that subordinate's job is known as a(n) ________ appraisal.

Accepted Answer

A)  informal 
B)  subjective 
C)  trait 
D)  formal 
A)  informal 
B)  subjective 
C)  trait 
D)  formal

Question 10

An employee learns how to do her job by working closely with her team leader, observing and learning how the process functions. This is known as ________.

Accepted Answer

A)  simulation 
B)  role-playing 
C)  on-the-job training 
D)  development 
A)  simulation 
B)  role-playing 
C)  on-the-job training 
D)  development

Question 11

The set of activities in which managers generate a pool of qualified candidates for open positions is known as ________.

Accepted Answer

A)  selection 
B)  outsourcing 
C)  induction 
D)  recruitment 
A)  selection 
B)  outsourcing 
C)  induction 
D)  recruitment

Question 12

Outsourcing has advantages and disadvantages for the organization. Discuss the advantages and disadvantages of outsourcing to an organization.

Accepted Answer

Outsourcing allows managers flexibility,

Question 13

Prior to designing a training and development program for managers, a human resource specialist attempts to determine which managers require training and what types of skills and knowledge these managers require to develop. This process is known as ________.

Accepted Answer

A)  job validation 
B)  RJP validation 
C)  recruitment 
D)  needs assessment 
A)  job validation 
B)  RJP validation 
C)  recruitment 
D)  needs assessment

Question 14

The degree to which a test generates a similar score each time it is administered to a job applicant is known as the ________ of the test.

Accepted Answer

A)  validity 
B)  recruitment ability 
C)  stability 
D)  reliability 
A)  validity 
B)  recruitment ability 
C)  stability 
D)  reliability

Question 15

Tests that measure the personal characteristics of job applicants that are relevant to successful performance on the job are known as ________ tests.

Accepted Answer

A)  ability 
B)  structured interview 
C)  performance 
D)  personality 
A)  ability 
B)  structured interview 
C)  performance 
D)  personality

Question 16

Steffie has requested a week's leave to be with her mother, who is very ill. Her manager refuses to grant her the leave even though Steffie is aware that this would result in a loss of pay and she is agreeable to it. If her manager does not grant Steffie leave, the employer is violating ________.

Accepted Answer

A)  the Age Discrimination in Employment Act 
B)  Title VII of the 1964 Civil Rights Act 
C)  the Family and Medical Leave Act 
D)  the Equal Pay Act 
A)  the Age Discrimination in Employment Act 
B)  Title VII of the 1964 Civil Rights Act 
C)  the Family and Medical Leave Act 
D)  the Equal Pay Act

Question 17

Collective bargaining is negotiation between labor unions and managers to resolve conflicts and disputes about important issues.

Accepted Answer

A) True 
 B)False

Question 18

The degree to which a test measures what it is supposed to measure is known as the reliability of the test.

Accepted Answer

A) True 
 B)False

Question 19

A summary of the knowledge, skills, and abilities that are needed to perform a specific job is known as a job ________.

Accepted Answer

A)  design 
B)  hypothesis 
C)  description 
D)  specification 
A)  design 
B)  hypothesis 
C)  description 
D)  specification

Question 20

An appraisal of a subordinate by a manager in terms of that manager's perceptions of the traits, behaviors, and results produced by that subordinate is known as ________.

Accepted Answer

A)  an objective appraisal 
B)  a subjective appraisal 
C)  management by objectives 
D)  a 360-degree appraisal 
A)  an objective appraisal 
B)  a subjective appraisal 
C)  management by objectives 
D)  a 360-degree appraisal

Describe behavior appraisal. How does it help employees improve their performance?

A likely disadvantage of internal recruiting in organizations is the ________.

Trait appraisals have both advantages and disadvantages for the organization. Explain what is meant by this term and discuss three disadvantages of this technique.

The HRM process of determining whether a candidate has the potential to perform well in a specific job is a part of ________.

Discuss the 360-degree performance appraisal.

When managers use a set of predetermined questions for all the applicants for a specific job, this is known as a(n) ________.

The set of activities in which managers engage to predict the future human resource needs of their organization is known as ________.

Andrew, a new employee of a tech firm, seeks advice from Sarah, an experienced member, and follows Sarah's guidance in his routine work. In this context, Andrew is playing a role of ________.

A manager's evaluation of a subordinate's work that occurs twice a year and is based on measures of performance dimensions of that subordinate's job is known as a(n) ________ appraisal.

An employee learns how to do her job by working closely with her team leader, observing and learning how the process functions. This is known as ________.

The set of activities in which managers generate a pool of qualified candidates for open positions is known as ________.

Outsourcing has advantages and disadvantages for the organization. Discuss the advantages and disadvantages of outsourcing to an organization.

Prior to designing a training and development program for managers, a human resource specialist attempts to determine which managers require training and what types of skills and knowledge these managers require to develop. This process is known as ________.

The degree to which a test generates a similar score each time it is administered to a job applicant is known as the ________ of the test.

Tests that measure the personal characteristics of job applicants that are relevant to successful performance on the job are known as ________ tests.

Steffie has requested a week's leave to be with her mother, who is very ill. Her manager refuses to grant her the leave even though Steffie is aware that this would result in a loss of pay and she is agreeable to it. If her manager does not grant Steffie leave, the employer is violating ________.

Collective bargaining is negotiation between labor unions and managers to resolve conflicts and disputes about important issues.

The degree to which a test measures what it is supposed to measure is known as the reliability of the test.

A summary of the knowledge, skills, and abilities that are needed to perform a specific job is known as a job ________.

An appraisal of a subordinate by a manager in terms of that manager's perceptions of the traits, behaviors, and results produced by that subordinate is known as ________.

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Communication and Information Technology Management

Operations Management: Managing Vital Operations and

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Exam 12: Building and Managing Human Resources

Describe behavior appraisal. How does it help employees improve their performance?

A likely disadvantage of internal recruiting in organizations is the ________.

Trait appraisals have both advantages and disadvantages for the organization. Explain what is meant by this term and discuss three disadvantages of this technique.

The HRM process of determining whether a candidate has the potential to perform well in a specific job is a part of ________.

Discuss the 360-degree performance appraisal.

When managers use a set of predetermined questions for all the applicants for a specific job, this is known as a(n) ________.

The set of activities in which managers engage to predict the future human resource needs of their organization is known as ________.

Andrew, a new employee of a tech firm, seeks advice from Sarah, an experienced member, and follows Sarah's guidance in his routine work. In this context, Andrew is playing a role of ________.

A manager's evaluation of a subordinate's work that occurs twice a year and is based on measures of performance dimensions of that subordinate's job is known as a(n) ________ appraisal.

An employee learns how to do her job by working closely with her team leader, observing and learning how the process functions. This is known as ________.

The set of activities in which managers generate a pool of qualified candidates for open positions is known as ________.

Outsourcing has advantages and disadvantages for the organization. Discuss the advantages and disadvantages of outsourcing to an organization.

Prior to designing a training and development program for managers, a human resource specialist attempts to determine which managers require training and what types of skills and knowledge these managers require to develop. This process is known as ________.

The degree to which a test generates a similar score each time it is administered to a job applicant is known as the ________ of the test.

Tests that measure the personal characteristics of job applicants that are relevant to successful performance on the job are known as ________ tests.

Steffie has requested a week's leave to be with her mother, who is very ill. Her manager refuses to grant her the leave even though Steffie is aware that this would result in a loss of pay and she is agreeable to it. If her manager does not grant Steffie leave, the employer is violating ________.

Collective bargaining is negotiation between labor unions and managers to resolve conflicts and disputes about important issues.

The degree to which a test measures what it is supposed to measure is known as the reliability of the test.

A summary of the knowledge, skills, and abilities that are needed to perform a specific job is known as a job ________.

An appraisal of a subordinate by a manager in terms of that manager's perceptions of the traits, behaviors, and results produced by that subordinate is known as ________.

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Communication and Information Technology Management

Operations Management: Managing Vital Operations and

Filters