Question 1

Group dynamics is defined as the positive consideration or regard that two people have for each other.

Accepted Answer

A) True 
 B)False

Question 2

Robert Owen influenced the industrialists in early 19th century by:

Accepted Answer

A) introducing the idea that treating workers better would actually increase productivity and profits. 
B) publishing a book called "The Philosophy of Manufacturers." 
C) recognizing the importance of careful hiring and in-depth training to increase workers' productivity. 
D) conducting the Hawthorne experiments. 
A) introducing the idea that treating workers better would actually increase productivity and profits. 
B) publishing a book called "The Philosophy of Manufacturers." 
C) recognizing the importance of careful hiring and in-depth training to increase workers' productivity. 
D) conducting the Hawthorne experiments.

Question 3

The skill or ability to work effectively through and with other people is known as human relations.

Accepted Answer

A) True 
 B)False

Question 4

The most important improvement Elton Mayo brought was that managers began to understand the complex needs of workers instead of seeing them mostly as people who need wages.

Accepted Answer

A) True 
 B)False

Question 5

Why did Max Weber develop the bureaucracy model?

Accepted Answer

Max Weber saw human relations problems a

Question 6

From the Hawthorne Studies, Elton Mayo found that the relationships that had formed naturally in the workplace made up what he called the informal organization.

Accepted Answer

A) True 
 B)False

Question 7

Describe two important discoveries that came from the Hawthorne Experiment.

Accepted Answer

Two important discoveries came from this

Question 8

In the workplace, the key to top performance and high-quality work is healthy self-esteem.

Accepted Answer

A) True 
 B)False

Question 9

During World War II, scarcity of jobs made many employers feel that they could "fire the problems and hire the solutions."

Accepted Answer

A) True 
 B)False

Question 10

How have single-parent families and divorces affected the workplace?

Accepted Answer

A divorced person typically has to go th

Question 11

Understanding _____-the ways in which groups operate-is a cornerstone in the study of human relations.

Accepted Answer

The answer of Understanding _____-the ways in which groups operate-is...

Question 12

Self-disclosure promotes genuineness and closeness in your relationships with other people.

Accepted Answer

A) True 
 B)False

Question 13

Theory X managers see workers as happy to work and able to assume responsibility.

Accepted Answer

A) True 
 B)False

Question 14

Without trust, mutual respect is meaningless.

Accepted Answer

A) True 
 B)False

Question 15

What did Elton Mayo discover from the Hawthorne Experiment?

Accepted Answer

A) Strong bureaucracy in the organization would make up for a worker's lack of motivation and thus the productivity would remain high. 
B) Workers performed better because someone was paying attention to them, which was more than what they were accustomed to receiving at work. 
C) Managers treated workers well because they knew that the workers would be hard to replace due to scarcity of labor. 
D) Workers' productivity increased because they used the optimum shovel that allowed them to work the whole day without taking too many breaks. 
A) Strong bureaucracy in the organization would make up for a worker's lack of motivation and thus the productivity would remain high. 
B) Workers performed better because someone was paying attention to them, which was more than what they were accustomed to receiving at work. 
C) Managers treated workers well because they knew that the workers would be hard to replace due to scarcity of labor. 
D) Workers' productivity increased because they used the optimum shovel that allowed them to work the whole day without taking too many breaks.

Question 16

Max Weber is known as the pioneer of scientific management.

Accepted Answer

A) True 
 B)False

Question 17

Small businesses feel pressure to meet the high international standards of the foreign market, and of the huge multinational companies that dominate the economy.

Accepted Answer

A) True 
 B)False

Question 18

The study of human relations becomes important because:

Accepted Answer

A) it emphasizes the knowledge of computer and technology. 
B) it reduces diversity in the workplace. 
C) it renews emphasis on working groups. 
D) it stresses the importance of laying emphasis on the product rather than the process. 
A) it emphasizes the knowledge of computer and technology. 
B) it reduces diversity in the workplace. 
C) it renews emphasis on working groups. 
D) it stresses the importance of laying emphasis on the product rather than the process.

Question 19

In Weber's model, called ____, each person had specific duties and responsibilities that were to be assigned on the basis of ability and talent only.

Accepted Answer

The answer of In Weber's model, called ____, each person...

Question 20

Congress passed the _____ in 1935, giving unions and union members more rights than they had enjoyed before.

Accepted Answer

The answer of Congress passed the _____ in 1935, giving...

Group dynamics is defined as the positive consideration or regard that two people have for each other.

Robert Owen influenced the industrialists in early 19^th century by:

The skill or ability to work effectively through and with other people is known as human relations.

The most important improvement Elton Mayo brought was that managers began to understand the complex needs of workers instead of seeing them mostly as people who need wages.

Why did Max Weber develop the bureaucracy model?

From the Hawthorne Studies, Elton Mayo found that the relationships that had formed naturally in the workplace made up what he called the informal organization.

Describe two important discoveries that came from the Hawthorne Experiment.

In the workplace, the key to top performance and high-quality work is healthy self-esteem.

During World War II, scarcity of jobs made many employers feel that they could "fire the problems and hire the solutions."

How have single-parent families and divorces affected the workplace?

Understanding _____-the ways in which groups operate-is a cornerstone in the study of human relations.

Self-disclosure promotes genuineness and closeness in your relationships with other people.

Theory X managers see workers as happy to work and able to assume responsibility.

Without trust, mutual respect is meaningless.

What did Elton Mayo discover from the Hawthorne Experiment?

Max Weber is known as the pioneer of scientific management.

Small businesses feel pressure to meet the high international standards of the foreign market, and of the huge multinational companies that dominate the economy.

The study of human relations becomes important because:

In Weber's model, called ____, each person had specific duties and responsibilities that were to be assigned on the basis of ability and talent only.

Congress passed the _____ in 1935, giving unions and union members more rights than they had enjoyed before.

Self-Concept and Self-Esteem in Human Relations

Self-Awareness and Self-Disclosure

Attitudes and Values in Human Relations

Motivation: Increasing Productivity

Communication and Human Relations

People, Groups, and Teams

Achieving Emotional Control

Individual and Organizational Change

Creativity and Human Relations

Conflict Management

Stress and Stress Management

Your External and Internal Customers

Human Relations in a World of Diversity

Business Ethics and Social Responsibility

Maintaining Workplace Health and Success

Filters

Exam 1: Human Relations: a Background

Group dynamics is defined as the positive consideration or regard that two people have for each other.

Robert Owen influenced the industrialists in early 19th century by:

The skill or ability to work effectively through and with other people is known as human relations.

The most important improvement Elton Mayo brought was that managers began to understand the complex needs of workers instead of seeing them mostly as people who need wages.

Why did Max Weber develop the bureaucracy model?

From the Hawthorne Studies, Elton Mayo found that the relationships that had formed naturally in the workplace made up what he called the informal organization.

Describe two important discoveries that came from the Hawthorne Experiment.

In the workplace, the key to top performance and high-quality work is healthy self-esteem.

During World War II, scarcity of jobs made many employers feel that they could "fire the problems and hire the solutions."

How have single-parent families and divorces affected the workplace?

Understanding _____-the ways in which groups operate-is a cornerstone in the study of human relations.

Self-disclosure promotes genuineness and closeness in your relationships with other people.

Theory X managers see workers as happy to work and able to assume responsibility.

Without trust, mutual respect is meaningless.

What did Elton Mayo discover from the Hawthorne Experiment?

Max Weber is known as the pioneer of scientific management.

Small businesses feel pressure to meet the high international standards of the foreign market, and of the huge multinational companies that dominate the economy.

The study of human relations becomes important because:

In Weber's model, called ____, each person had specific duties and responsibilities that were to be assigned on the basis of ability and talent only.

Congress passed the _____ in 1935, giving unions and union members more rights than they had enjoyed before.

Self-Concept and Self-Esteem in Human Relations

Self-Awareness and Self-Disclosure

Attitudes and Values in Human Relations

Motivation: Increasing Productivity

Communication and Human Relations

People, Groups, and Teams

Achieving Emotional Control

Individual and Organizational Change

Creativity and Human Relations

Conflict Management

Stress and Stress Management

Your External and Internal Customers

Human Relations in a World of Diversity

Business Ethics and Social Responsibility

Maintaining Workplace Health and Success

Filters

Robert Owen influenced the industrialists in early 19^th century by: