Question 1

Why are human relations skills important for a manager?

Accepted Answer

For a manager, no skill area is more important than human relations abilities. A manager with good human relations skills will retain employees longer, be more productive, and provide employees with an enjoyable environment. The most common reason for failure in the job of manager is faulty human relations skills. Because interpersonal skills are so important, experts often suggest that new managers should put as much effort into studying people as they put into developing technical skills.

Question 2

_____ introduced the concepts of Theory X and Theory Y.

Accepted Answer

Douglas McGregor

Question 3

Taylor's scientific management approach contained two major features: careful hiring and in-depth training.

Accepted Answer

A) True 
 B)False  True

Question 4

What were the Gilbreths best known for?

Accepted Answer

The Gilbreths became especially well-kno

Question 5

Based on the results of the Hawthorne Experiment, Elton Mayo found that the relationships that had formed naturally in the workplace made up what he called the _____ organization.

Accepted Answer

The answer of Based on the results of the Hawthorne...

Question 6

"The Philosophy of Manufacturers" written by Andrew Ure suggested that workers should have medical help, good ventilation, and even sick leave.

Accepted Answer

A) True 
 B)False

Question 7

The two sets of behaviors now considered the most important for new job applicants are communication skills and human relations abilities.

Accepted Answer

A) True 
 B)False

Question 8

A(n) _____ is someone who organizes and assumes the risks of beginning a business enterprise.

Accepted Answer

The answer of A(n) _____ is someone who organizes and...

Question 9

Why is group dynamics a corner stone in the study of human relations?

Accepted Answer

Whenever two or more people form a relat

Question 10

The generation of Americans born between 1965 and 1980 is referred to as ____.

Accepted Answer

A) the Baby Boomer generation 
B) Generation X 
C) Generation Y 
D) the Millennial Generation 
A) the Baby Boomer generation 
B) Generation X 
C) Generation Y 
D) the Millennial Generation

Question 11

_____ is the knowledge of how you are being perceived by others.

Accepted Answer

The answer of _____ is the knowledge of how you...

Question 12

Which of the following is a reason for the widespread anti-American sentiment in the global marketplace?

Accepted Answer

A) Americans appear to use poor human relations skills while engaging in business with other cultures. 
B) Americans emphasize the process more than the product in the workplace. 
C) Countries like China, India, and Japan have been unable to make a major impact on world markets or even compete with the United States. 
D) Americans assume that having a college degree is no longer a ticket to a meaningful career. 
A) Americans appear to use poor human relations skills while engaging in business with other cultures. 
B) Americans emphasize the process more than the product in the workplace. 
C) Countries like China, India, and Japan have been unable to make a major impact on world markets or even compete with the United States. 
D) Americans assume that having a college degree is no longer a ticket to a meaningful career.

Question 13

Which of the following is NOT a characteristic of human relations?

Accepted Answer

A) Good human relations means being honest. 
B) Human relations includes a desire to understand others. 
C) Human relations skills must be developed throughout one's life. 
D) Human relations is just common sense. 
A) Good human relations means being honest. 
B) Human relations includes a desire to understand others. 
C) Human relations skills must be developed throughout one's life. 
D) Human relations is just common sense.

Question 14

Which of the following reforms was suggested by Andrew Ure in his book "The Philosophy of Manufacturers"?

Accepted Answer

A) The work of the people in an organization should be done in an orderly way, with only one supervisor to whom each worker must answer. 
B) Workers should have medical help, hot tea on a regular basis, good ventilation, and even sick leave. 
C) Identify "one best way" to perform a task to increase the productivity and profit. 
D) Managers should carefully select and train workers for specific tasks. 
A) The work of the people in an organization should be done in an orderly way, with only one supervisor to whom each worker must answer. 
B) Workers should have medical help, hot tea on a regular basis, good ventilation, and even sick leave. 
C) Identify "one best way" to perform a task to increase the productivity and profit. 
D) Managers should carefully select and train workers for specific tasks.

Question 15

Which human relations movement pioneer suggested that workers should be involved in decisions affecting them?

Accepted Answer

A) Lillian Gilbreth 
B) Robert Owen 
C) Mary Parker Follett 
D) Max Weber 
A) Lillian Gilbreth 
B) Robert Owen 
C) Mary Parker Follett 
D) Max Weber

Question 16

The ability to work with people is not an essential skill in e-commerce as there is no face-to-face interaction with the customers.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements forms the cornerstone of Total Quality Management (TQM)?

Accepted Answer

A) Inflexible, static rules are potentially harmful to maintaining a productive workforce. 
B) It places significant emphasis on the rights and needs of the individual person. 
C) It assumes that all workers are happy to work, able to assume responsibility, and overall quite creative. 
D) The process of whatever happens in an organization is more important than the product. 
A) Inflexible, static rules are potentially harmful to maintaining a productive workforce. 
B) It places significant emphasis on the rights and needs of the individual person. 
C) It assumes that all workers are happy to work, able to assume responsibility, and overall quite creative. 
D) The process of whatever happens in an organization is more important than the product.

Question 18

One of Taylor's best-known victories was the discoveries based on the Hawthorne studies.

Accepted Answer

A) True 
 B)False

Question 19

Generation Y is characterized by middle-aged adults who find themselves pressed for time and finances to support their own children along with their aging parents and parents-in-law.

Accepted Answer

A) True 
 B)False

Question 20

Human relations is just common sense.

Accepted Answer

A) True 
 B)False

Why are human relations skills important for a manager?

_____ introduced the concepts of Theory X and Theory Y.

Taylor's scientific management approach contained two major features: careful hiring and in-depth training.

What were the Gilbreths best known for?

Based on the results of the Hawthorne Experiment, Elton Mayo found that the relationships that had formed naturally in the workplace made up what he called the _____ organization.

"The Philosophy of Manufacturers" written by Andrew Ure suggested that workers should have medical help, good ventilation, and even sick leave.

The two sets of behaviors now considered the most important for new job applicants are communication skills and human relations abilities.

A(n) _____ is someone who organizes and assumes the risks of beginning a business enterprise.

Why is group dynamics a corner stone in the study of human relations?

The generation of Americans born between 1965 and 1980 is referred to as ____.

_____ is the knowledge of how you are being perceived by others.

Which of the following is a reason for the widespread anti-American sentiment in the global marketplace?

Which of the following is NOT a characteristic of human relations?

Which of the following reforms was suggested by Andrew Ure in his book "The Philosophy of Manufacturers"?

Which human relations movement pioneer suggested that workers should be involved in decisions affecting them?

The ability to work with people is not an essential skill in e-commerce as there is no face-to-face interaction with the customers.

Which of the following statements forms the cornerstone of Total Quality Management (TQM)?

One of Taylor's best-known victories was the discoveries based on the Hawthorne studies.

Generation Y is characterized by middle-aged adults who find themselves pressed for time and finances to support their own children along with their aging parents and parents-in-law.

Human relations is just common sense.

Self-Concept and Self-Esteem in Human Relations

Self-Awareness and Self-Disclosure

Attitudes and Values in Human Relations

Motivation: Increasing Productivity

Communication and Human Relations

People, Groups, and Teams

Achieving Emotional Control

Individual and Organizational Change

Creativity and Human Relations

Conflict Management

Stress and Stress Management

Your External and Internal Customers

Human Relations in a World of Diversity

Business Ethics and Social Responsibility

Maintaining Workplace Health and Success

Filters

Exam 1: Human Relations: a Background

Why are human relations skills important for a manager?

_____ introduced the concepts of Theory X and Theory Y.

Taylor's scientific management approach contained two major features: careful hiring and in-depth training.

What were the Gilbreths best known for?

Based on the results of the Hawthorne Experiment, Elton Mayo found that the relationships that had formed naturally in the workplace made up what he called the _____ organization.

"The Philosophy of Manufacturers" written by Andrew Ure suggested that workers should have medical help, good ventilation, and even sick leave.

The two sets of behaviors now considered the most important for new job applicants are communication skills and human relations abilities.

A(n) _____ is someone who organizes and assumes the risks of beginning a business enterprise.

Why is group dynamics a corner stone in the study of human relations?

The generation of Americans born between 1965 and 1980 is referred to as ____.

_____ is the knowledge of how you are being perceived by others.

Which of the following is a reason for the widespread anti-American sentiment in the global marketplace?

Which of the following is NOT a characteristic of human relations?

Which of the following reforms was suggested by Andrew Ure in his book "The Philosophy of Manufacturers"?

Which human relations movement pioneer suggested that workers should be involved in decisions affecting them?

The ability to work with people is not an essential skill in e-commerce as there is no face-to-face interaction with the customers.

Which of the following statements forms the cornerstone of Total Quality Management (TQM)?

One of Taylor's best-known victories was the discoveries based on the Hawthorne studies.

Generation Y is characterized by middle-aged adults who find themselves pressed for time and finances to support their own children along with their aging parents and parents-in-law.

Human relations is just common sense.

Self-Concept and Self-Esteem in Human Relations

Self-Awareness and Self-Disclosure

Attitudes and Values in Human Relations

Motivation: Increasing Productivity

Communication and Human Relations

People, Groups, and Teams

Achieving Emotional Control

Individual and Organizational Change

Creativity and Human Relations

Conflict Management

Stress and Stress Management

Your External and Internal Customers

Human Relations in a World of Diversity

Business Ethics and Social Responsibility

Maintaining Workplace Health and Success

Filters