Question 1

Theory Y managers see workers as ____.

Accepted Answer

A) lacking ambition 
B) being quite creative 
C) wanting security above all else 
D) disliking work 
A) lacking ambition 
B) being quite creative 
C) wanting security above all else 
D) disliking work

Question 2

What are the three concepts of human relations that Mary Parker Follett advocated?

Accepted Answer

Follett taught three concepts that were

Question 3

The generation of Americans born between 1946 and 1964 is referred to as:

Accepted Answer

A) Generation X. 
B) the Millennial Generation. 
C) Generation Z. 
D) the Baby Boomers. 
A) Generation X. 
B) the Millennial Generation. 
C) Generation Z. 
D) the Baby Boomers.

Question 4

Which of the following management experts was of the opinion that management is about human beings, and its task is to make people capable of joint performance, to make their strengths effective and their weaknesses irrelevant?

Accepted Answer

A) Stephen Covey 
B) Abraham Maslow 
C) Peter Drucker 
D) Eric Bern 
A) Stephen Covey 
B) Abraham Maslow 
C) Peter Drucker 
D) Eric Bern

Question 5

Which of the following statements is true of current challenges in human relations?

Accepted Answer

A) Today's Generation Y can tend to find that good, sustainable-wage jobs are relatively easy to come by, but advancement is very hard. 
B) Additional financial pressures in dual-career families cause workplace stress and difficulties for everyone involved. 
C) Having a college degree guarantees a ticket to a meaningful career but seldom a well-paying job. 
D) Small businesses seldom feel pressure to meet the high international standards of the foreign market and of the huge multinational companies that dominate the economy. 
A) Today's Generation Y can tend to find that good, sustainable-wage jobs are relatively easy to come by, but advancement is very hard. 
B) Additional financial pressures in dual-career families cause workplace stress and difficulties for everyone involved. 
C) Having a college degree guarantees a ticket to a meaningful career but seldom a well-paying job. 
D) Small businesses seldom feel pressure to meet the high international standards of the foreign market and of the huge multinational companies that dominate the economy.

Question 6

Describe company towns that were constructed during the first decades of the Industrial Revolution.

Accepted Answer

Company towns were settlements, owned by

Question 7

If your self-esteem is too fragile, you will have little energy left for cultivating mutual respect.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements is true of group dynamics?

Accepted Answer

A) It is related to a variety of mental health issues, including alcoholism, anxiety, and depression. 
B) It excludes the areas related to conflict management. 
C) It gives an individual the power to enforce group members to do as instructed. 
D) It serves as the cornerstone in the study of human relations. 
A) It is related to a variety of mental health issues, including alcoholism, anxiety, and depression. 
B) It excludes the areas related to conflict management. 
C) It gives an individual the power to enforce group members to do as instructed. 
D) It serves as the cornerstone in the study of human relations.

Question 9

Which of the following groups founded in 1869 denounced the bad working conditions and unfair treatment in many workplaces of the time?

Accepted Answer

A) Mechanics' Union of Trade Associations 
B) American Federation of Labor 
C) Congress of Industrial Organizations 
D) The Knights of Labor 
A) Mechanics' Union of Trade Associations 
B) American Federation of Labor 
C) Congress of Industrial Organizations 
D) The Knights of Labor

Question 10

The Wagner Act made it illegal for employers to use scare tactics or other techniques to prevent employees from forming or joining unions.

Accepted Answer

A) True 
 B)False

Question 11

Why is human rights considered an important reason for studying human relations?

Accepted Answer

Today, managers and employees have a gre

Question 12

Which of the following books related to human relations was published by Andrew Ure in 1835?

Accepted Answer

A) Landmarks of Tomorrow 
B) Men, Ideas, and Politics 
C) The New Realities 
D) The Philosophy of Manufacturers 
A) Landmarks of Tomorrow 
B) Men, Ideas, and Politics 
C) The New Realities 
D) The Philosophy of Manufacturers

Question 13

According to the _____ concept introduced by W. Edwards Deming in the United States, the process which inevitably includes people and relationships, required more focus than the product.

Accepted Answer

Total Qual

Question 14

_____ reflects the positive side of human relations by allowing others to see what feelings and thoughts you really have.

Accepted Answer

A) Self-disclosure 
B) Self-awareness 
C) Self-esteem 
D) Self-efficacy 
A) Self-disclosure 
B) Self-awareness 
C) Self-esteem 
D) Self-efficacy

Question 15

Poor human relations skills can make an otherwise able person seem like a poor performer.

Accepted Answer

A) True 
 B)False

Question 16

Total Quality Management (TQM) emphasized that the final product is more important than the process of creating that product.

Accepted Answer

A) True 
 B)False

Question 17

Self-disclosure is the knowledge of how you are being perceived by others.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following reforms was introduced by Robert Owen?

Accepted Answer

A) Building company towns where workers would live in company houses 
B) Suggesting that workers should have medical help, hot tea on a regular basis, good ventilation, and even sick leave 
C) Stopping the employment of young children in his factory and encouraging his workforce to stay sober 
D) Reducing motions involved in bricklaying to five by inventing labor-saving devices and changing workers' routines 
A) Building company towns where workers would live in company houses 
B) Suggesting that workers should have medical help, hot tea on a regular basis, good ventilation, and even sick leave 
C) Stopping the employment of young children in his factory and encouraging his workforce to stay sober 
D) Reducing motions involved in bricklaying to five by inventing labor-saving devices and changing workers' routines

Question 19

The noted psychologist Abraham Maslow devised a "_____," which teaches that people tend to satisfy their needs in a certain order.

Accepted Answer

The answer of The noted psychologist Abraham Maslow devised a...

Question 20

What are the aspects included in human relations?

Accepted Answer

Human relations is the skill or ability

Theory Y managers see workers as ____.

What are the three concepts of human relations that Mary Parker Follett advocated?

The generation of Americans born between 1946 and 1964 is referred to as:

Which of the following management experts was of the opinion that management is about human beings, and its task is to make people capable of joint performance, to make their strengths effective and their weaknesses irrelevant?

Which of the following statements is true of current challenges in human relations?

Describe company towns that were constructed during the first decades of the Industrial Revolution.

If your self-esteem is too fragile, you will have little energy left for cultivating mutual respect.

Which of the following statements is true of group dynamics?

Which of the following groups founded in 1869 denounced the bad working conditions and unfair treatment in many workplaces of the time?

The Wagner Act made it illegal for employers to use scare tactics or other techniques to prevent employees from forming or joining unions.

Why is human rights considered an important reason for studying human relations?

Which of the following books related to human relations was published by Andrew Ure in 1835?

According to the _____ concept introduced by W. Edwards Deming in the United States, the process which inevitably includes people and relationships, required more focus than the product.

_____ reflects the positive side of human relations by allowing others to see what feelings and thoughts you really have.

Poor human relations skills can make an otherwise able person seem like a poor performer.

Total Quality Management (TQM) emphasized that the final product is more important than the process of creating that product.

Self-disclosure is the knowledge of how you are being perceived by others.

Which of the following reforms was introduced by Robert Owen?

The noted psychologist Abraham Maslow devised a "_____," which teaches that people tend to satisfy their needs in a certain order.

What are the aspects included in human relations?

Self-Concept and Self-Esteem in Human Relations

Self-Awareness and Self-Disclosure

Attitudes and Values in Human Relations

Motivation: Increasing Productivity

Communication and Human Relations

People, Groups, and Teams

Achieving Emotional Control

Individual and Organizational Change

Creativity and Human Relations

Conflict Management

Stress and Stress Management

Your External and Internal Customers

Human Relations in a World of Diversity

Business Ethics and Social Responsibility

Maintaining Workplace Health and Success

Filters

Exam 1: Human Relations: a Background

Theory Y managers see workers as ____.

What are the three concepts of human relations that Mary Parker Follett advocated?

The generation of Americans born between 1946 and 1964 is referred to as:

Which of the following management experts was of the opinion that management is about human beings, and its task is to make people capable of joint performance, to make their strengths effective and their weaknesses irrelevant?

Which of the following statements is true of current challenges in human relations?

Describe company towns that were constructed during the first decades of the Industrial Revolution.

If your self-esteem is too fragile, you will have little energy left for cultivating mutual respect.

Which of the following statements is true of group dynamics?

Which of the following groups founded in 1869 denounced the bad working conditions and unfair treatment in many workplaces of the time?

The Wagner Act made it illegal for employers to use scare tactics or other techniques to prevent employees from forming or joining unions.

Why is human rights considered an important reason for studying human relations?

Which of the following books related to human relations was published by Andrew Ure in 1835?

According to the _____ concept introduced by W. Edwards Deming in the United States, the process which inevitably includes people and relationships, required more focus than the product.

_____ reflects the positive side of human relations by allowing others to see what feelings and thoughts you really have.

Poor human relations skills can make an otherwise able person seem like a poor performer.

Total Quality Management (TQM) emphasized that the final product is more important than the process of creating that product.

Self-disclosure is the knowledge of how you are being perceived by others.

Which of the following reforms was introduced by Robert Owen?

The noted psychologist Abraham Maslow devised a "_____," which teaches that people tend to satisfy their needs in a certain order.

What are the aspects included in human relations?

Self-Concept and Self-Esteem in Human Relations

Self-Awareness and Self-Disclosure

Attitudes and Values in Human Relations

Motivation: Increasing Productivity

Communication and Human Relations

People, Groups, and Teams

Achieving Emotional Control

Individual and Organizational Change

Creativity and Human Relations

Conflict Management

Stress and Stress Management

Your External and Internal Customers

Human Relations in a World of Diversity

Business Ethics and Social Responsibility

Maintaining Workplace Health and Success

Filters