Question 1

A variable arrival rate is more common in waiting line management than a constant arrival rate.

Accepted Answer

A) True 
 B)False

Question 2

There are different queuing models to fit different queuing situations.

Accepted Answer

A) True 
 B)False

Question 3

The work process involved in providing the service must involve the physical presence of the customer in the system.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is not a queue discipline discussed in the textbook?

Accepted Answer

A)  First come,first served 
B)  Last in,first out 
C)  Limited needs 
D)  Shortest processing time 
E)  Best customer first 
A)  First come,first served 
B)  Last in,first out 
C)  Limited needs 
D)  Shortest processing time 
E)  Best customer first

Question 5

Which of the following is a suggestion for managing queues that is mentioned in the textbook?

Accepted Answer

A)  Put up a serpentine lane to keep people from jumping ahead in line 
B)  Use humor to defuse a potentially irritating situation 
C)  Segment the customers 
D)  Assure customers that the wait is fair and inform them of the queue discipline 
E)  Tell people in the queue that each will be served as soon as possible 
A)  Put up a serpentine lane to keep people from jumping ahead in line 
B)  Use humor to defuse a potentially irritating situation 
C)  Segment the customers 
D)  Assure customers that the wait is fair and inform them of the queue discipline 
E)  Tell people in the queue that each will be served as soon as possible

Question 6

Which of the following is a suggestion for managing queues that is mentioned in the textbook?

Accepted Answer

A)  Put up a serpentine lane to keep people from jumping ahead in line 
B)  Use humor to defuse a potentially irritating situation 
C)  Train your servers to be friendly 
D)  Assure customers that the wait is fair and inform them of the queue discipline 
E)  Tell people in the queue that each will be served as soon as possible 
A)  Put up a serpentine lane to keep people from jumping ahead in line 
B)  Use humor to defuse a potentially irritating situation 
C)  Train your servers to be friendly 
D)  Assure customers that the wait is fair and inform them of the queue discipline 
E)  Tell people in the queue that each will be served as soon as possible

Question 7

The customer arrivals in a queuing system come almost exclusively from finite populations.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following are the three major components of a queuing system?

Accepted Answer

A)  The source population,how customers exit the system and the queuing discipline 
B)  The number of servers,the service speed and the waiting line 
C)  The source population,how the customer exits the system and the servicing system. 
D)  The source population and the way customers arrive at the system,the serving systems,and how customers exit the system. 
E)  The service speed,the queue discipline and the waiting line 
A)  The source population,how customers exit the system and the queuing discipline 
B)  The number of servers,the service speed and the waiting line 
C)  The source population,how the customer exits the system and the servicing system. 
D)  The source population and the way customers arrive at the system,the serving systems,and how customers exit the system. 
E)  The service speed,the queue discipline and the waiting line

Question 9

In infinite queuing theory,the average number in the waiting line divided by the average arrival rate yields what measure of waiting line performance? _________________________________

Accepted Answer

Average wa

Question 10

Joining a line at an airport shoeshine stand where there are five people shining shoes puts you in which type of queuing system line structure? ______________________________________________________

Accepted Answer

Multichannel,single phase
Expl

Question 11

Services often take the form of repeated encounters involving face-to-face interactions.

Accepted Answer

A) True 
 B)False

Question 12

Machine breakdown and repair in a twelve machine factory having one repair mechanic would develop which type of queuing system line structure concerning machine breakdowns?

Accepted Answer

A)  Single channel,single phase 
B)  Single channel,multiphase 
C)  Multichannel,single phase 
D)  Multichannel,multiphase 
E)  None of the above 
A)  Single channel,single phase 
B)  Single channel,multiphase 
C)  Multichannel,single phase 
D)  Multichannel,multiphase 
E)  None of the above

Question 13

In a practical sense,an infinite queue is one that includes every possible member of the served population.

Accepted Answer

A) True 
 B)False

Question 14

Gas stations,loading docks,and parking lots have infinite potential length of lines for their respective queuing systems.

Accepted Answer

A) True 
 B)False

Question 15

A single toll booth on a one-lane bridge is which type of queuing system line structure? _________________________________________

Accepted Answer

Single channel,single phase
Ex

Question 16

Ideally in waiting line or queuing Analyze we want to balance the cost of service capacity with the cost of waiting.

Accepted Answer

A) True 
 B)False

Question 17

In the service-system design matrix,an internet and on-site technology service encounter is expected to have which of the following?

Accepted Answer

A)  High sales opportunity 
B)  High degree of customer/server contact 
C)  Low production efficiency 
D)  High production efficiency 
E)  None of the above 
A)  High sales opportunity 
B)  High degree of customer/server contact 
C)  Low production efficiency 
D)  High production efficiency 
E)  None of the above

Question 18

A service system with a high degree of customer contact is less difficult to control than a low degree of customer contact service system.

Accepted Answer

A) True 
 B)False

Question 19

Buying items at a department store where there are a large number of checkout counters features which type of queuing system line structure? ______________________________________________

Accepted Answer

Multichannel,single phase
Expl

Question 20

A department of 25 machines is kept running by three operators who respond to randomly occurring equipment problems.An analyst wanting to know whether to add a fourth operator or downsize to two operators would be helped by using queuing theory analysis.

Accepted Answer

A) True 
 B)False

A variable arrival rate is more common in waiting line management than a constant arrival rate.

There are different queuing models to fit different queuing situations.

The work process involved in providing the service must involve the physical presence of the customer in the system.

Which of the following is not a queue discipline discussed in the textbook?

Which of the following is a suggestion for managing queues that is mentioned in the textbook?

Which of the following is a suggestion for managing queues that is mentioned in the textbook?

The customer arrivals in a queuing system come almost exclusively from finite populations.

Which of the following are the three major components of a queuing system?

In infinite queuing theory,the average number in the waiting line divided by the average arrival rate yields what measure of waiting line performance? _________________________________

Joining a line at an airport shoeshine stand where there are five people shining shoes puts you in which type of queuing system line structure? ______________________________________________________

Services often take the form of repeated encounters involving face-to-face interactions.

Machine breakdown and repair in a twelve machine factory having one repair mechanic would develop which type of queuing system line structure concerning machine breakdowns?

In a practical sense,an infinite queue is one that includes every possible member of the served population.

Gas stations,loading docks,and parking lots have infinite potential length of lines for their respective queuing systems.

A single toll booth on a one-lane bridge is which type of queuing system line structure? _________________________________________

Ideally in waiting line or queuing Analyze we want to balance the cost of service capacity with the cost of waiting.

In the service-system design matrix,an internet and on-site technology service encounter is expected to have which of the following?

A service system with a high degree of customer contact is less difficult to control than a low degree of customer contact service system.

Buying items at a department store where there are a large number of checkout counters features which type of queuing system line structure? ______________________________________________

A department of 25 machines is kept running by three operators who respond to randomly occurring equipment problems.An analyst wanting to know whether to add a fourth operator or downsize to two operators would be helped by using queuing theory analysis.

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Exam 7: Service Processes

A variable arrival rate is more common in waiting line management than a constant arrival rate.

There are different queuing models to fit different queuing situations.

The work process involved in providing the service must involve the physical presence of the customer in the system.

Which of the following is not a queue discipline discussed in the textbook?

Which of the following is a suggestion for managing queues that is mentioned in the textbook?

Which of the following is a suggestion for managing queues that is mentioned in the textbook?

The customer arrivals in a queuing system come almost exclusively from finite populations.

Which of the following are the three major components of a queuing system?

In infinite queuing theory,the average number in the waiting line divided by the average arrival rate yields what measure of waiting line performance? _________________________________

Joining a line at an airport shoeshine stand where there are five people shining shoes puts you in which type of queuing system line structure? ______________________________________________________

Services often take the form of repeated encounters involving face-to-face interactions.

Machine breakdown and repair in a twelve machine factory having one repair mechanic would develop which type of queuing system line structure concerning machine breakdowns?

In a practical sense,an infinite queue is one that includes every possible member of the served population.

Gas stations,loading docks,and parking lots have infinite potential length of lines for their respective queuing systems.

A single toll booth on a one-lane bridge is which type of queuing system line structure? _________________________________________

Ideally in waiting line or queuing Analyze we want to balance the cost of service capacity with the cost of waiting.

In the service-system design matrix,an internet and on-site technology service encounter is expected to have which of the following?

A service system with a high degree of customer contact is less difficult to control than a low degree of customer contact service system.

Buying items at a department store where there are a large number of checkout counters features which type of queuing system line structure? ______________________________________________

A department of 25 machines is kept running by three operators who respond to randomly occurring equipment problems.An analyst wanting to know whether to add a fourth operator or downsize to two operators would be helped by using queuing theory analysis.

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing and Service Processes

Sales and Operations Planning

Material Requirements Planning

Quality Management and Six Sigma

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters