Question 1

Which of the following is true of oral communication?

Accepted Answer

A)  The word "yes" should be always used in meetings because they avoid confusion. 
B)  Compliments work universally across all cultures and should be used often. 
C)  Exaggerations should be best avoided because "no" culture accepts them positively. 
D)  Learning a language helps one give a glimpse into the culture of a country. 
E)  The word "no" is considered a negative word in all countries and is best avoided. 
A)  The word "yes" should be always used in meetings because they avoid confusion. 
B)  Compliments work universally across all cultures and should be used often. 
C)  Exaggerations should be best avoided because "no" culture accepts them positively. 
D)  Learning a language helps one give a glimpse into the culture of a country. 
E)  The word "no" is considered a negative word in all countries and is best avoided. D

Question 2

Deep bicultural fluency and experience in several countries are key qualities that headhunters look for while recruiting.

Accepted Answer

A) True 
 B)False  True

Question 3

The Perkins Store,a retail chain which sells lifestyle products,is launching its outlet in Ireland.The consumers in the country value the environment and are conscious buyers.Explain how the management of the store can adapt their products to the needs of their audience in the country.

Accepted Answer

Companies need to adapt themselves to local tastes and customs because the costs for failing to adapt to local cultures can be high.The store in this scenario can develop eco-friendly products and give out carry bags made out of recycled paper.They can even conduct a survey to understand preferences of consumers there.In addition,they can also use electricity through renewable energy to operate the store.

Question 4

While recruiting young employees,second-language proficiency and multicultural awareness is an unimportant quality because mid-level positions do not require inter-cultural interaction.

Accepted Answer

A) True 
 B)False

Question 5

Managers often need expatriate experience for top-level jobs.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is true of values,beliefs,and practices in business communication?

Accepted Answer

A)  Response to people and situations are always unaffected by beliefs and practices. 
B)  Business communication is free from the impact of religion and its values. 
C)  Everyday practices remain the same in all cultures and are not subject to any change. 
D)  Communication is crucial in today's world because cultural practices change rapidly. 
E)  People within a certain culture have identical values and follow the same practices. 
A)  Response to people and situations are always unaffected by beliefs and practices. 
B)  Business communication is free from the impact of religion and its values. 
C)  Everyday practices remain the same in all cultures and are not subject to any change. 
D)  Communication is crucial in today's world because cultural practices change rapidly. 
E)  People within a certain culture have identical values and follow the same practices.

Question 7

According to anthropologist Edward Hall,everything is explicitly conveyed in high-context cultures.

Accepted Answer

A) True 
 B)False

Question 8

Linda Rice,who works as a marketing manager needs to attend a meeting with a colleague,Sarah Dixon,from the communication team.A day prior to the meeting,they decide that they should meet at 0900 hours.However,Dixon arrives at 0945 hours and does not feel the need to apologize to Rice.She feels that being 45 minutes late is the same as being ten minutes late.Which of the following best describes Dixon's attitude toward time?

Accepted Answer

A)  Measures time in per minute blocks 
B)  Measures time by the sun 
C)  Calculates time frames based on body clock 
D)  Measures time in five minute blocks 
E)  Calculates time in half hour blocks 
A)  Measures time in per minute blocks 
B)  Measures time by the sun 
C)  Calculates time frames based on body clock 
D)  Measures time in five minute blocks 
E)  Calculates time in half hour blocks

Question 9

The way people interpret a smile may depend on the purpose smiles serve in a particular culture.

Accepted Answer

A) True 
 B)False

Question 10

List the different sources of diversity.How does diversity affect a company's productivity?

Accepted Answer

The different sources of diversity are a

Question 11

Polychronic cultures focus on clock time rather than relationships.

Accepted Answer

A) True 
 B)False

Question 12

People from different cultures do things differently whereas all people within a single culture behave in similar ways.

Accepted Answer

A) True 
 B)False

Question 13

While communicating with an international audience,it is important to remember that people have their own personal characteristics.

Accepted Answer

A) True 
 B)False

Question 14

Jennie Cruz,a marketing professional,is joining a new organization in Dublin.She has gathered from friends in the city that there is a high level of equality at all social levels and work cultures are characterized by interdependence,shared initiatives,and managers are easily approachable.Which of the following is the country most likely to be characterized by?

Accepted Answer

A)  High power-distance index 
B)  High uncertainty avoidance index 
C)  Low power-distance index 
D)  Individualist culture 
E)  Feminist culture 
A)  High power-distance index 
B)  High uncertainty avoidance index 
C)  Low power-distance index 
D)  Individualist culture 
E)  Feminist culture

Question 15

What are the roles of a translator in a business communication? What key points should one communicate to them?

Accepted Answer

One may need good translators while trav

Question 16

Anthropologist Edward Hall states that culture has five main dimensions i.e.,power/inequality,individualism/collectivism,masculinity/femininity,uncertainty avoidance,and long-term/short-term orientation.

Accepted Answer

A) True 
 B)False

Question 17

A reason why gestures should be used when language fails to convey a message is that they have the same connotation in all countries.

Accepted Answer

A) True 
 B)False

Question 18

Nonverbal communication comprises of word selection and phrasing of sentences.

Accepted Answer

A) True 
 B)False

Question 19

What is the first step that helps in understanding another culture?

Accepted Answer

A)  Being unaware of practices in other cultures because it makes one biased toward them 
B)  Realizing that people from another culture may do things differently and it does not make them inferior 
C)  Avoid asking questions about behavior patterns because it may seem overly curious 
D)  Understanding that people within a culture are predictable and have identical patterns of behavior 
E)  Stereotyping groups of people which help understand them and their characteristics better 
A)  Being unaware of practices in other cultures because it makes one biased toward them 
B)  Realizing that people from another culture may do things differently and it does not make them inferior 
C)  Avoid asking questions about behavior patterns because it may seem overly curious 
D)  Understanding that people within a culture are predictable and have identical patterns of behavior 
E)  Stereotyping groups of people which help understand them and their characteristics better

Question 20

Which of the following guidelines should be followed while writing to international audiences?

Accepted Answer

A)  Using contractions to summarize information efficiently in a document 
B)  Using first names in all instances instead of titles or salutations 
C)  Writing in the reader's language to show respect even if one is not fluent in it 
D)  Adjusting response time based on the nature and culture of the audience 
E)  Avoid spelling out the month while writing a date and instead writing in numbers 
A)  Using contractions to summarize information efficiently in a document 
B)  Using first names in all instances instead of titles or salutations 
C)  Writing in the reader's language to show respect even if one is not fluent in it 
D)  Adjusting response time based on the nature and culture of the audience 
E)  Avoid spelling out the month while writing a date and instead writing in numbers

Which of the following is true of oral communication?

Deep bicultural fluency and experience in several countries are key qualities that headhunters look for while recruiting.

The Perkins Store,a retail chain which sells lifestyle products,is launching its outlet in Ireland.The consumers in the country value the environment and are conscious buyers.Explain how the management of the store can adapt their products to the needs of their audience in the country.

While recruiting young employees,second-language proficiency and multicultural awareness is an unimportant quality because mid-level positions do not require inter-cultural interaction.

Managers often need expatriate experience for top-level jobs.

Which of the following is true of values,beliefs,and practices in business communication?

According to anthropologist Edward Hall,everything is explicitly conveyed in high-context cultures.

The way people interpret a smile may depend on the purpose smiles serve in a particular culture.

List the different sources of diversity.How does diversity affect a company's productivity?

Polychronic cultures focus on clock time rather than relationships.

People from different cultures do things differently whereas all people within a single culture behave in similar ways.

While communicating with an international audience,it is important to remember that people have their own personal characteristics.

What are the roles of a translator in a business communication? What key points should one communicate to them?

Anthropologist Edward Hall states that culture has five main dimensions i.e.,power/inequality,individualism/collectivism,masculinity/femininity,uncertainty avoidance,and long-term/short-term orientation.

A reason why gestures should be used when language fails to convey a message is that they have the same connotation in all countries.

Nonverbal communication comprises of word selection and phrasing of sentences.

What is the first step that helps in understanding another culture?

Which of the following guidelines should be followed while writing to international audiences?

Succeeding in Business Communication

Adapting Your Message to Your Audience

Building Goodwill

Navigating the Business Communication Environment

Planning, Composing, and Revising

Designing Documents

Working and Writing in Teams

Sharing Informative and Positive Messages With Appropriate Technology

Delivering Negative Messages

Crafting Persuasive Messages

Building Resumes

Writing Job Application Letters

Interviewing, writing Follow-Up Messages, and Succeeding in the Job

Planning and Researching Proposals and Reports

Creating Visuals and Data Displays

Writing Proposals and Progress Reports

Analysing Information and Writing Reports

Making Oral Presentations

Filters

Exam 7: Communicating Across Cultures

Which of the following is true of oral communication?

Deep bicultural fluency and experience in several countries are key qualities that headhunters look for while recruiting.

The Perkins Store,a retail chain which sells lifestyle products,is launching its outlet in Ireland.The consumers in the country value the environment and are conscious buyers.Explain how the management of the store can adapt their products to the needs of their audience in the country.

While recruiting young employees,second-language proficiency and multicultural awareness is an unimportant quality because mid-level positions do not require inter-cultural interaction.

Managers often need expatriate experience for top-level jobs.

Which of the following is true of values,beliefs,and practices in business communication?

According to anthropologist Edward Hall,everything is explicitly conveyed in high-context cultures.

The way people interpret a smile may depend on the purpose smiles serve in a particular culture.

List the different sources of diversity.How does diversity affect a company's productivity?

Polychronic cultures focus on clock time rather than relationships.

People from different cultures do things differently whereas all people within a single culture behave in similar ways.

While communicating with an international audience,it is important to remember that people have their own personal characteristics.

What are the roles of a translator in a business communication? What key points should one communicate to them?

Anthropologist Edward Hall states that culture has five main dimensions i.e.,power/inequality,individualism/collectivism,masculinity/femininity,uncertainty avoidance,and long-term/short-term orientation.

A reason why gestures should be used when language fails to convey a message is that they have the same connotation in all countries.

Nonverbal communication comprises of word selection and phrasing of sentences.

What is the first step that helps in understanding another culture?

Which of the following guidelines should be followed while writing to international audiences?

Succeeding in Business Communication

Adapting Your Message to Your Audience

Building Goodwill

Navigating the Business Communication Environment

Planning, Composing, and Revising

Designing Documents

Working and Writing in Teams

Sharing Informative and Positive Messages With Appropriate Technology

Delivering Negative Messages

Crafting Persuasive Messages

Building Resumes

Writing Job Application Letters

Interviewing, writing Follow-Up Messages, and Succeeding in the Job

Planning and Researching Proposals and Reports

Creating Visuals and Data Displays

Writing Proposals and Progress Reports

Analysing Information and Writing Reports

Making Oral Presentations

Filters