Question 1

A high quality, well-designed product will always be successful in the market.

Accepted Answer

A) True 
 B)False

Question 2

Soliciting information and suggestions about improvements from employees is one of the steps in implementing a successful TQM program.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is true about total quality management?

Accepted Answer

A)  Output goals and targets should include only numbers. 
B)  The number of steps to assemble a product should be increased. 
C)  Employees should be asked for suggestions about improvements. 
D)  Incentives such as bonus pay and promotional opportunities should be eliminated. 
E)  A just-in-case inventory system should be introduced. 
A)  Output goals and targets should include only numbers. 
B)  The number of steps to assemble a product should be increased. 
C)  Employees should be asked for suggestions about improvements. 
D)  Incentives such as bonus pay and promotional opportunities should be eliminated. 
E)  A just-in-case inventory system should be introduced.

Question 4

The management of the value-chain activities that bring new products or services to market is called _____.

Accepted Answer

A)  product promotion 
B)  total quality management 
C)  product positioning 
D)  process reengineering 
E)  product development 
A)  product promotion 
B)  total quality management 
C)  product positioning 
D)  process reengineering 
E)  product development

Question 5

A newsletter publisher in a small town accepts subscription requests and handles queries only through the town's mail services. The publishing unit keeps track of its customers by entering or modifying customer information in a book. This publisher is using a customer relationship management technique.

Accepted Answer

A) True 
 B)False

Question 6

The fewer the inputs required to produce a given output, the lower is the efficiency and the higher the cost of outputs.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is essential for implementing a successful total quality management program?

Accepted Answer

A)  Resisting change in the organization's culture 
B)  Attributing product defects to poor customer service 
C)  Associating service defects to the production system 
D)  Introducing a just-in-case inventory system 
E)  Breaking down barriers between functions 
A)  Resisting change in the organization's culture 
B)  Attributing product defects to poor customer service 
C)  Associating service defects to the production system 
D)  Introducing a just-in-case inventory system 
E)  Breaking down barriers between functions

Question 8

The goal of Six Sigma is to improve a company's quality to only _____ defects per million by systematically altering the way all the processes involved in value chain activities are performed.

Accepted Answer

A)  three 
B)  ten 
C)  thirty 
D)  five 
E)  three hundred 
A)  three 
B)  ten 
C)  thirty 
D)  five 
E)  three hundred

Question 9

A technique that forces managers to choose among competing projects so functional resources are not spread thinly over too many projects is referred to as:

Accepted Answer

A)  brainstorming. 
B)  a stage-gate development funnel. 
C)  process reengineering. 
D)  a product development plan. 
E)  a project development plan. 
A)  brainstorming. 
B)  a stage-gate development funnel. 
C)  process reengineering. 
D)  a product development plan. 
E)  a project development plan.

Question 10

Each functional activity along the value chain adds value to a product when it raises costs and decreases the price a company can charge for it.

Accepted Answer

A) True 
 B)False

Question 11

Good value chain management requires that marketing managers focus on defining their company's business in terms of the customer needs it is satisfying and not by the type of products it makes.

Accepted Answer

A) True 
 B)False

Question 12

The goal of Six Sigma is to improve a company's quality to only six defects per million.

Accepted Answer

A) True 
 B)False

Question 13

Total quality management requires the cooperation of managers of certain functions of an organization.

Accepted Answer

A) True 
 B)False

Question 14

According to TQM philosophy, the _____, not the _____ in quality control or engineering, define what quality is.

Accepted Answer

A)  managers; customers 
B)  customers; managers 
C)  employees; managers 
D)  managers; employees 
E)  employees; customers 
A)  managers; customers 
B)  customers; managers 
C)  employees; managers 
D)  managers; employees 
E)  employees; customers

Question 15

The gradual improvement and refinement of existing products over time as existing technologies are perfected is known as _____.

Accepted Answer

A)  quantum process innovation 
B)  quantum product innovation 
C)  incremental product innovation 
D)  incremental process innovation 
E)  process reengineering 
A)  quantum process innovation 
B)  quantum product innovation 
C)  incremental product innovation 
D)  incremental process innovation 
E)  process reengineering

Question 16

An automobile manufacturer redesigning the body of one of its cars to improve its aerodynamics is an example of quantum product innovation.

Accepted Answer

A) True 
 B)False

Question 17

The members of a team who bear primary responsibility for the success of a project and who stay with a project from inception to completion are called contract members.

Accepted Answer

A) True 
 B)False

Question 18

What is a value chain? Define value chain management and list the various functions along the value chain.

Accepted Answer

A company's value chain is the coordinat

Question 19

The greater the rate of technological change in an industry, the more important it is for managers to innovate.

Accepted Answer

A) True 
 B)False

Question 20

A value chain is a chain of functional activities that transforms inputs into finished goods or services customers value.

Accepted Answer

A) True 
 B)False

A high quality, well-designed product will always be successful in the market.

Soliciting information and suggestions about improvements from employees is one of the steps in implementing a successful TQM program.

Which of the following is true about total quality management?

The management of the value-chain activities that bring new products or services to market is called _____.

The fewer the inputs required to produce a given output, the lower is the efficiency and the higher the cost of outputs.

Which of the following is essential for implementing a successful total quality management program?

The goal of Six Sigma is to improve a company's quality to only _____ defects per million by systematically altering the way all the processes involved in value chain activities are performed.

A technique that forces managers to choose among competing projects so functional resources are not spread thinly over too many projects is referred to as:

Each functional activity along the value chain adds value to a product when it raises costs and decreases the price a company can charge for it.

Good value chain management requires that marketing managers focus on defining their company's business in terms of the customer needs it is satisfying and not by the type of products it makes.

The goal of Six Sigma is to improve a company's quality to only six defects per million.

Total quality management requires the cooperation of managers of certain functions of an organization.

According to TQM philosophy, the _, not the _ in quality control or engineering, define what quality is.

The gradual improvement and refinement of existing products over time as existing technologies are perfected is known as _____.

An automobile manufacturer redesigning the body of one of its cars to improve its aerodynamics is an example of quantum product innovation.

The members of a team who bear primary responsibility for the success of a project and who stay with a project from inception to completion are called contract members.

What is a value chain? Define value chain management and list the various functions along the value chain.

The greater the rate of technological change in an industry, the more important it is for managers to innovate.

A value chain is a chain of functional activities that transforms inputs into finished goods or services customers value.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters

Exam 9: Value Chain Management: Functional Strategies for Competitive Advantage

A high quality, well-designed product will always be successful in the market.

Soliciting information and suggestions about improvements from employees is one of the steps in implementing a successful TQM program.

Which of the following is true about total quality management?

The management of the value-chain activities that bring new products or services to market is called _____.

The fewer the inputs required to produce a given output, the lower is the efficiency and the higher the cost of outputs.

Which of the following is essential for implementing a successful total quality management program?

The goal of Six Sigma is to improve a company's quality to only _____ defects per million by systematically altering the way all the processes involved in value chain activities are performed.

A technique that forces managers to choose among competing projects so functional resources are not spread thinly over too many projects is referred to as:

Each functional activity along the value chain adds value to a product when it raises costs and decreases the price a company can charge for it.

Good value chain management requires that marketing managers focus on defining their company's business in terms of the customer needs it is satisfying and not by the type of products it makes.

The goal of Six Sigma is to improve a company's quality to only six defects per million.

Total quality management requires the cooperation of managers of certain functions of an organization.

According to TQM philosophy, the _____, not the _____ in quality control or engineering, define what quality is.

The gradual improvement and refinement of existing products over time as existing technologies are perfected is known as _____.

An automobile manufacturer redesigning the body of one of its cars to improve its aerodynamics is an example of quantum product innovation.

The members of a team who bear primary responsibility for the success of a project and who stay with a project from inception to completion are called contract members.

What is a value chain? Define value chain management and list the various functions along the value chain.

The greater the rate of technological change in an industry, the more important it is for managers to innovate.

A value chain is a chain of functional activities that transforms inputs into finished goods or services customers value.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters

According to TQM philosophy, the _, not the _ in quality control or engineering, define what quality is.