Question 1

Increasing the efficiency of a system is not related to attracting more customers.

Accepted Answer

A) True 
 B)False

Question 2

The stock of raw materials, inputs, and component parts that an organization has on hand at a particular time is called _____.

Accepted Answer

A)  storage 
B)  inventory 
C)  products 
D)  stored components 
E)  holdings 
A)  storage 
B)  inventory 
C)  products 
D)  stored components 
E)  holdings

Question 3

The just-in-time view of inventory leads an organization to stockpile excess inputs in a warehouse in case it needs them to meet sudden upturns in demand.

Accepted Answer

A) True 
 B)False

Question 4

People often respond poorly to greater autonomy and responsibility; the use of empowered self-managed teams decrease productivity and efficiency.

Accepted Answer

A) True 
 B)False

Question 5

Managers try to develop functional strategies that allow the organization's value chain to deliver to customers:

Accepted Answer

A)  fewer product attributes at a lower price. 
B)  smaller products at a higher price. 
C)  more product attributes at a higher price. 
D)  same products at the same price. 
E)  same product attributes at a lower price. 
A)  fewer product attributes at a lower price. 
B)  smaller products at a higher price. 
C)  more product attributes at a higher price. 
D)  same products at the same price. 
E)  same product attributes at a lower price.

Question 6

The members of a team who bear primary responsibility for the success of a project and who stay with a project from inception to completion are called:

Accepted Answer

A)  contract members. 
B)  core members. 
C)  temporary members. 
D)  developmental members. 
E)  founding members. 
A)  contract members. 
B)  core members. 
C)  temporary members. 
D)  developmental members. 
E)  founding members.

Question 7

Market function is the engineering and scientific research activities involved in innovating new or improved products that add value to a product.

Accepted Answer

A) True 
 B)False

Question 8

Total quality management focuses on stocking a large inventory so that raw materials are available even before they are needed.

Accepted Answer

A) True 
 B)False

Question 9

Attaining _____ includes all the other methods of achieving competitive advantage.

Accepted Answer

A)  superior efficiency 
B)  superior quality 
C)  superior innovation 
D)  superior responsiveness to customers 
E)  superior speed and flexibility 
A)  superior efficiency 
B)  superior quality 
C)  superior innovation 
D)  superior responsiveness to customers 
E)  superior speed and flexibility

Question 10

Incremental product innovation results in the development of new, often radically different, kinds of goods and services because of fundamental shifts in technology brought about by pioneering discoveries.

Accepted Answer

A) True 
 B)False

Question 11

Innovation refers to producing goods and services that have attributes-such as design, styling, performance, and reliability-that customers perceive as being superior to those found in competing products.

Accepted Answer

A) True 
 B)False

Question 12

The gradual improvement and refinement of existing products over time as existing technologies are perfected are called incremental product innovations.

Accepted Answer

A) True 
 B)False

Question 13

The first step in a stage-gate development funnel is to:

Accepted Answer

A)  draft a detailed product development plan. 
B)  provide a list of technological requirements. 
C)  encourage employees to come up with as many new product ideas as possible. 
D)  develop a detailed developmental budget. 
E)  sign a written agreement that details factors such as responsibilities and resource commitments. 
A)  draft a detailed product development plan. 
B)  provide a list of technological requirements. 
C)  encourage employees to come up with as many new product ideas as possible. 
D)  develop a detailed developmental budget. 
E)  sign a written agreement that details factors such as responsibilities and resource commitments.

Question 14

Discuss the four specific ways in which managers can lower costs and/or increase differentiation to obtain a competitive advantage.

Accepted Answer

Managers can lower costs and/or increase

Question 15

What are the requirements for a cross-functional team to be successful?

Accepted Answer

If a cross-functional team is to succeed

Question 16

Process reengineering involves the fundamental rethinking and radical redesign of customer services.

Accepted Answer

A) True 
 B)False

Question 17

An approach that creates teams of expert change agents known as "green belts and black belts," to take control of problem finding, problem-solving, and train other employees in implementing solutions is called _____.

Accepted Answer

A)  total quality management 
B)  continuous improvement 
C)  Six Sigma 
D)  lean manufacturing 
E)  return on quality (ROQ) 
A)  total quality management 
B)  continuous improvement 
C)  Six Sigma 
D)  lean manufacturing 
E)  return on quality (ROQ)

Question 18

The more steps required to assemble a product or provide a service, the more opportunities there are for making a mistake.

Accepted Answer

A) True 
 B)False

Question 19

A company with a strong _____ can create a perception of superior value in the minds of its clients by solving client problems and supporting clients after they have purchased its product.

Accepted Answer

A)  production function 
B)  sales function 
C)  customer service function 
D)  marketing function 
E)  materials management function 
A)  production function 
B)  sales function 
C)  customer service function 
D)  marketing function 
E)  materials management function

Question 20

Discuss the stages of a stage-gate development funnel.

Accepted Answer

A stage-gate development funnel is a tec

Increasing the efficiency of a system is not related to attracting more customers.

The stock of raw materials, inputs, and component parts that an organization has on hand at a particular time is called _____.

The just-in-time view of inventory leads an organization to stockpile excess inputs in a warehouse in case it needs them to meet sudden upturns in demand.

People often respond poorly to greater autonomy and responsibility; the use of empowered self-managed teams decrease productivity and efficiency.

Managers try to develop functional strategies that allow the organization's value chain to deliver to customers:

The members of a team who bear primary responsibility for the success of a project and who stay with a project from inception to completion are called:

Market function is the engineering and scientific research activities involved in innovating new or improved products that add value to a product.

Total quality management focuses on stocking a large inventory so that raw materials are available even before they are needed.

Attaining _____ includes all the other methods of achieving competitive advantage.

Incremental product innovation results in the development of new, often radically different, kinds of goods and services because of fundamental shifts in technology brought about by pioneering discoveries.

Innovation refers to producing goods and services that have attributes-such as design, styling, performance, and reliability-that customers perceive as being superior to those found in competing products.

The gradual improvement and refinement of existing products over time as existing technologies are perfected are called incremental product innovations.

The first step in a stage-gate development funnel is to:

Discuss the four specific ways in which managers can lower costs and/or increase differentiation to obtain a competitive advantage.

What are the requirements for a cross-functional team to be successful?

Process reengineering involves the fundamental rethinking and radical redesign of customer services.

An approach that creates teams of expert change agents known as "green belts and black belts," to take control of problem finding, problem-solving, and train other employees in implementing solutions is called _____.

The more steps required to assemble a product or provide a service, the more opportunities there are for making a mistake.

A company with a strong _____ can create a perception of superior value in the minds of its clients by solving client problems and supporting clients after they have purchased its product.

Discuss the stages of a stage-gate development funnel.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters

Exam 9: Value Chain Management: Functional Strategies for Competitive Advantage

Increasing the efficiency of a system is not related to attracting more customers.

The stock of raw materials, inputs, and component parts that an organization has on hand at a particular time is called _____.

The just-in-time view of inventory leads an organization to stockpile excess inputs in a warehouse in case it needs them to meet sudden upturns in demand.

People often respond poorly to greater autonomy and responsibility; the use of empowered self-managed teams decrease productivity and efficiency.

Managers try to develop functional strategies that allow the organization's value chain to deliver to customers:

The members of a team who bear primary responsibility for the success of a project and who stay with a project from inception to completion are called:

Market function is the engineering and scientific research activities involved in innovating new or improved products that add value to a product.

Total quality management focuses on stocking a large inventory so that raw materials are available even before they are needed.

Attaining _____ includes all the other methods of achieving competitive advantage.

Incremental product innovation results in the development of new, often radically different, kinds of goods and services because of fundamental shifts in technology brought about by pioneering discoveries.

Innovation refers to producing goods and services that have attributes-such as design, styling, performance, and reliability-that customers perceive as being superior to those found in competing products.

The gradual improvement and refinement of existing products over time as existing technologies are perfected are called incremental product innovations.

The first step in a stage-gate development funnel is to:

Discuss the four specific ways in which managers can lower costs and/or increase differentiation to obtain a competitive advantage.

What are the requirements for a cross-functional team to be successful?

Process reengineering involves the fundamental rethinking and radical redesign of customer services.

An approach that creates teams of expert change agents known as "green belts and black belts," to take control of problem finding, problem-solving, and train other employees in implementing solutions is called _____.

The more steps required to assemble a product or provide a service, the more opportunities there are for making a mistake.

A company with a strong _____ can create a perception of superior value in the minds of its clients by solving client problems and supporting clients after they have purchased its product.

Discuss the stages of a stage-gate development funnel.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters