Question 1

Which of the following is the rationale behind the development of flexible manufacturing techniques?

Accepted Answer

A)  Efficiency will increase with increase in the setup time for complex production. 
B)  Efficiency will improve with increase in setup costs. 
C)  Actual production time will reduce with decrease in setup time. 
D)  Increase in setup time will increase the actual production time. 
E)  Efficiency will increase with increase in the actual production time. 
A)  Efficiency will increase with increase in the setup time for complex production. 
B)  Efficiency will improve with increase in setup costs. 
C)  Actual production time will reduce with decrease in setup time. 
D)  Increase in setup time will increase the actual production time. 
E)  Efficiency will increase with increase in the actual production time.

Question 2

Users of Adobe Reader, created by Adobe Systems Incorporated, are prompted to provide feedback on their experiences with the software in a bid to improve the product. Adobe Systems Incorporated, in this case, is trying to gain a competitive advantage through:

Accepted Answer

A)  superior efficiency. 
B)  superior infrastructure. 
C)  superior innovation. 
D)  superior speed and flexibility. 
E)  superior responsiveness to customers. 
A)  superior efficiency. 
B)  superior infrastructure. 
C)  superior innovation. 
D)  superior speed and flexibility. 
E)  superior responsiveness to customers.

Question 3

Self-managed teams use _____, in which different teams assemble each component part and then send those parts to a final assembly team.

Accepted Answer

A)  process layouts 
B)  fixed-position layouts 
C)  utility layouts 
D)  product layouts 
E)  sequential layouts 
A)  process layouts 
B)  fixed-position layouts 
C)  utility layouts 
D)  product layouts 
E)  sequential layouts

Question 4

Define the two principal types of innovation. What is the main difference between them?

Accepted Answer

Quantum product innovation results in th

Question 5

An organization's audit revealed that its customer support system is the least effective department. The customer support system is a major source of the organization's _____ defects.

Accepted Answer

A)  product 
B)  manufacturing 
C)  service 
D)  distribution 
E)  supply 
A)  product 
B)  manufacturing 
C)  service 
D)  distribution 
E)  supply

Question 6

The main aim of flexible manufacturing is to:

Accepted Answer

A)  create products that can be modified easily. 
B)  create a standard range of products. 
C)  setup large work forces. 
D)  improve an organization's management systems. 
E)  reduce the time required to setup production equipment. 
A)  create products that can be modified easily. 
B)  create a standard range of products. 
C)  setup large work forces. 
D)  improve an organization's management systems. 
E)  reduce the time required to setup production equipment.

Question 7

The materials management function controls the movement of physical materials from the procurement of inputs through production and to distribution and delivery to the customer.

Accepted Answer

A) True 
 B)False

Question 8

_____ is a measure of how well an organization's input resources are used to produce its outputs.

Accepted Answer

A)  Efficiency 
B)  Quality 
C)  Reliability 
D)  Flexibility 
E)  Responsiveness 
A)  Efficiency 
B)  Quality 
C)  Reliability 
D)  Flexibility 
E)  Responsiveness

Question 9

Which of the following is true about the impact of information systems and the Internet on companies in general?

Accepted Answer

A)  It has resulted in reduced efficiency. 
B)  It has resulted in escalated costs. 
C)  It has increased the number of employees required to handle customer or supplier interactions. 
D)  It has increased the time required to handle requests or queries. 
E)  It has allowed for production scheduling to provide components on a just-in-time basis. 
A)  It has resulted in reduced efficiency. 
B)  It has resulted in escalated costs. 
C)  It has increased the number of employees required to handle customer or supplier interactions. 
D)  It has increased the time required to handle requests or queries. 
E)  It has allowed for production scheduling to provide components on a just-in-time basis.

Question 10

_____ is a management technique that focuses on improving attributes of an organization's products such as superior design, features, reliability, and after-sales support.

Accepted Answer

A)  Effective client management (ECM) 
B)  Organizational efficiency management (OEM) 
C)  Total quality management (TQM) 
D)  Product manufacture management (PMM) 
E)  Customer relationship management (CRM) 
A)  Effective client management (ECM) 
B)  Organizational efficiency management (OEM) 
C)  Total quality management (TQM) 
D)  Product manufacture management (PMM) 
E)  Customer relationship management (CRM)

Question 11

Which of the following functions is responsible for transforming creating, assembling, or providing a good or service?

Accepted Answer

A)  Materials management 
B)  Production 
C)  Customer service 
D)  Marketing 
E)  Sales 
A)  Materials management 
B)  Production 
C)  Customer service 
D)  Marketing 
E)  Sales

Question 12

Which of the following is true about quantum product innovations?

Accepted Answer

A)  Quantum product innovations are always more important than incremental product innovations. 
B)  Quantum product innovations involve improvement and refinement of existing products. 
C)  Quantum product innovations are rarer than incremental product innovations. 
D)  Quantum product innovations are more frequent than incremental product innovations. 
E)  Quantum product innovations result largely from ongoing technological advances. 
A)  Quantum product innovations are always more important than incremental product innovations. 
B)  Quantum product innovations involve improvement and refinement of existing products. 
C)  Quantum product innovations are rarer than incremental product innovations. 
D)  Quantum product innovations are more frequent than incremental product innovations. 
E)  Quantum product innovations result largely from ongoing technological advances.

Question 13

The implementation of the customer relationship management (CRM) is a method of improving an organization's _____.

Accepted Answer

A)  inventory 
B)  organizational structure 
C)  responsiveness to customers 
D)  product development plan 
E)  facility layout 
A)  inventory 
B)  organizational structure 
C)  responsiveness to customers 
D)  product development plan 
E)  facility layout

Question 14

Flexible manufacturing is a strategy based on the use of manual labor to reduce the costs associated with the product assembly process or the way services are delivered to customers.

Accepted Answer

A) True 
 B)False

Question 15

A _____ is a plan of action to improve the ability of each of an organization's departments to perform its task-specific activities in ways that add value to an organization's goods and services.

Accepted Answer

A)  corporate-level strategy 
B)  divisional-level strategy 
C)  functional-level strategy 
D)  business-level strategy 
E)  branch-level strategy 
A)  corporate-level strategy 
B)  divisional-level strategy 
C)  functional-level strategy 
D)  business-level strategy 
E)  branch-level strategy

Question 16

What are self-managed teams? Define process reengineering. Discuss how they individually affect efficiency.

Accepted Answer

A typical self-managed team consists of

Question 17

What is total quality management (TQM)? List the ten steps necessary to implement a successful TQM program.

Accepted Answer

Total quality management (TQM) focuses o

Question 18

Inputs from an organization's members are sufficient for successful product development.

Accepted Answer

A) True 
 B)False

Question 19

Discuss the necessity of satisfying customer demands. List some of the general product attributes or qualities that most customers prefer.

Accepted Answer

All organizations produce outputs-goods

Question 20

What is Six Sigma? Describe the similarity as well as the difference between Six Sigma and TQM.

Accepted Answer

Six Sigma is a type of TQM technique tha

Which of the following is the rationale behind the development of flexible manufacturing techniques?

Users of Adobe Reader, created by Adobe Systems Incorporated, are prompted to provide feedback on their experiences with the software in a bid to improve the product. Adobe Systems Incorporated, in this case, is trying to gain a competitive advantage through:

Self-managed teams use _____, in which different teams assemble each component part and then send those parts to a final assembly team.

Define the two principal types of innovation. What is the main difference between them?

An organization's audit revealed that its customer support system is the least effective department. The customer support system is a major source of the organization's _____ defects.

The main aim of flexible manufacturing is to:

The materials management function controls the movement of physical materials from the procurement of inputs through production and to distribution and delivery to the customer.

_____ is a measure of how well an organization's input resources are used to produce its outputs.

Which of the following is true about the impact of information systems and the Internet on companies in general?

_____ is a management technique that focuses on improving attributes of an organization's products such as superior design, features, reliability, and after-sales support.

Which of the following functions is responsible for transforming creating, assembling, or providing a good or service?

Which of the following is true about quantum product innovations?

The implementation of the customer relationship management (CRM) is a method of improving an organization's _____.

Flexible manufacturing is a strategy based on the use of manual labor to reduce the costs associated with the product assembly process or the way services are delivered to customers.

A _____ is a plan of action to improve the ability of each of an organization's departments to perform its task-specific activities in ways that add value to an organization's goods and services.

What are self-managed teams? Define process reengineering. Discuss how they individually affect efficiency.

What is total quality management (TQM)? List the ten steps necessary to implement a successful TQM program.

Inputs from an organization's members are sufficient for successful product development.

Discuss the necessity of satisfying customer demands. List some of the general product attributes or qualities that most customers prefer.

What is Six Sigma? Describe the similarity as well as the difference between Six Sigma and TQM.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

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Exam 9: Value Chain Management: Functional Strategies for Competitive Advantage

Which of the following is the rationale behind the development of flexible manufacturing techniques?

Users of Adobe Reader, created by Adobe Systems Incorporated, are prompted to provide feedback on their experiences with the software in a bid to improve the product. Adobe Systems Incorporated, in this case, is trying to gain a competitive advantage through:

Self-managed teams use _____, in which different teams assemble each component part and then send those parts to a final assembly team.

Define the two principal types of innovation. What is the main difference between them?

An organization's audit revealed that its customer support system is the least effective department. The customer support system is a major source of the organization's _____ defects.

The main aim of flexible manufacturing is to:

The materials management function controls the movement of physical materials from the procurement of inputs through production and to distribution and delivery to the customer.

_____ is a measure of how well an organization's input resources are used to produce its outputs.

Which of the following is true about the impact of information systems and the Internet on companies in general?

_____ is a management technique that focuses on improving attributes of an organization's products such as superior design, features, reliability, and after-sales support.

Which of the following functions is responsible for transforming creating, assembling, or providing a good or service?

Which of the following is true about quantum product innovations?

The implementation of the customer relationship management (CRM) is a method of improving an organization's _____.

Flexible manufacturing is a strategy based on the use of manual labor to reduce the costs associated with the product assembly process or the way services are delivered to customers.

A _____ is a plan of action to improve the ability of each of an organization's departments to perform its task-specific activities in ways that add value to an organization's goods and services.

What are self-managed teams? Define process reengineering. Discuss how they individually affect efficiency.

What is total quality management (TQM)? List the ten steps necessary to implement a successful TQM program.

Inputs from an organization's members are sufficient for successful product development.

Discuss the necessity of satisfying customer demands. List some of the general product attributes or qualities that most customers prefer.

What is Six Sigma? Describe the similarity as well as the difference between Six Sigma and TQM.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters