Exam 3: Values, Attitudes, Emotions, and Culture: the Manager As a Person

Organizational _____ is the process by which newcomers internalize an organization's values and norms and behave in accordance with them.

Which of the following is true of value systems?

_____ helps managers maintain their enthusiasm and confidence and energize subordinates to help the organization attain its goals.

When companies lay off managers, the satisfaction levels of managers who remain tends to rise.

Which of the following rites internalizes the norms and values of an organization within an employee?

People who are high on extraversion are especially likely to experience _____.

Organizational commitment can be defined as _____.

A(n) _____ value is a personal conviction about desired modes of conduct or ways of behaving.

Turnover can hurt an organization because it results in the loss of the experience and knowledge that managers have gained about the company, industry, and business environment.

Describe the "Big Five" personality traits briefly.

People who are low on extraversion are not likely to experience positive moods.

Define the concept of "emotional intelligence". How does a high level of emotional intelligence help managers?

What are the different rites that help define organizational culture? Explain each rite with an example.

Managers with a low level of emotional intelligence are more likely to understand how they are feeling and why, and they are more able to effectively manage their feelings.

Discuss organizational commitment and its relationship with organizational culture. What are the factors that affect organizational commitment?

New employees at the Raintree Amusement Park are required to attend a program where they are taught and then internalize the values and norms of the organization. This process is known as organizational commitment.

Introversion precludes the possibility of effectiveness and efficiency.

The collection of feelings and beliefs that managers have about their current jobs is known as job _____.

The model developed to explain the role that founders' personal characteristics play in determining organizational culture is known as the _____ framework.

Emotional intelligence helps managers energize subordinates to aid the organization in attaining its goals.