Exam 3: Values, Attitudes, Emotions, and Culture: the Manager As a Person

New employees in an organization are sometimes put through a training period where they are familiarized with the organization as a whole. This process is also called _____.

Emotions are less intense feelings than moods and are long-lasting.

The attraction-selection-attrition framework suggests that the founders of organizations tend to attract and select employees whose personalities vary widely.

_____ is the tendency to be highly critical of oneself and of others.

Managers who are low on negative affectivity tend to be highly critical of themselves and other people.

_____ reflects the distinctive ways in which organizational members perform their jobs and relate to others inside and outside the organization.

Managers determine and shape organizational culture through the kinds of values and norms they promote in an organization.

Rites of _____ motivate commitment to the norms and values of the organization by publicly recognizing and rewarding employee contributions.

People with an internal locus of control _____.

_____ are intense and relatively short-lived feelings.

The effectiveness of managers is determined by a complex interaction between their personality traits and the nature of the job and organization in which they work.

A personal conviction about lifelong goals or objectives is called a terminal value.

Which of the following is true of managers who are low on extraversion?

The employees of Burger Point enjoy their work very much. This is largely due to their manager, Elise, who is always sympathetic to the needs of her employees and is seldom uncooperative. Elise can be said to be low on the agreeableness continuum.

Awards dinners, newspaper releases, and employee promotions that let organizations publicly recognize employees' contributions are examples of rites of _____.

People with an external locus of control _____.

Rites of integration build common norms and values.

Which of the following statements demonstrates that Amanda, the general manager of Waterworks Ltd., has high emotional intelligence?

According to McClelland, the extent to which people have strong desires to perform challenging tasks and to meet personal standards of excellence is known as _____.

Managers in a(n) _____ culture are likely to establish clear reporting relationships so employees know exactly whom to report to and how to react to any problems that arise.