Question 1

The conflict model starts with the sources of conflict.

Accepted Answer

A) True 
 B)False

Question 2

Distinguish between constructive conflicts and relationship conflicts.

Accepted Answer

Constructive conflict occurs when people

Question 3

The current perspective on organizational conflict is that:

Accepted Answer

A)  conflict should be minimized across all departments. 
B)  conflicts could be promoted in some functions and discouraged in some others. 
C)  conflict is an inevitable result of increased technology and globalization. 
D)  use of technology and virtual teams could minimize organizational conflicts. 
E)  moderate levels of conflict are necessary and produce favorable outcomes. 
A)  conflict should be minimized across all departments. 
B)  conflicts could be promoted in some functions and discouraged in some others. 
C)  conflict is an inevitable result of increased technology and globalization. 
D)  use of technology and virtual teams could minimize organizational conflicts. 
E)  moderate levels of conflict are necessary and produce favorable outcomes.

Question 4

Conflict is based on the technical skills of the parties involved and is independent of their perceptions.

Accepted Answer

A) True 
 B)False

Question 5

Communication problems could cause conflicts.Explain.

Accepted Answer

Conflict often occurs due to the lack of

Question 6

Organizations should eliminate conflicts in order to be more productive.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following interpersonal conflict management styles represents a purely win-win orientation?

Accepted Answer

A)  Forcing 
B)  Yielding 
C)  Avoiding 
D)  Problem solving 
E)  Compromising 
A)  Forcing 
B)  Yielding 
C)  Avoiding 
D)  Problem solving 
E)  Compromising

Question 8

Which of the following produce the highest risk of conflict?

Accepted Answer

A)  Ambiguous rules and low task interdependence 
B)  Precise rules and resource scarcity 
C)  Plentiful resources and high goal compatibility 
D)  Scarce resources and high task interdependence 
E)  Strict rules and high task interdependence 
A)  Ambiguous rules and low task interdependence 
B)  Precise rules and resource scarcity 
C)  Plentiful resources and high goal compatibility 
D)  Scarce resources and high task interdependence 
E)  Strict rules and high task interdependence

Question 9

Briefly describe the various interpersonal conflict handling styles.

Accepted Answer

The various interpersonal conflict handl

Question 10

_____ are employees who coordinate the activities of differentiated work units toward the completion of a common task.

Accepted Answer

A)  Inquisitors 
B)  Arbitrators 
C)  Mediators 
D)  Integrators 
E)  Moderators 
A)  Inquisitors 
B)  Arbitrators 
C)  Mediators 
D)  Integrators 
E)  Moderators

Question 11

According to the bargaining zone model,the parties should begin negotiations by describing their resistance point to each other.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is an advantage of having moderate levels of organizational conflicts?

Accepted Answer

A)  It helps reduce organizational politics. 
B)  It boosts employee motivation. 
C)  It promotes organizational communication. 
D)  It energizes people to evaluate alternatives. 
E)  It reduces distorted perceptions and stereotypes. 
A)  It helps reduce organizational politics. 
B)  It boosts employee motivation. 
C)  It promotes organizational communication. 
D)  It energizes people to evaluate alternatives. 
E)  It reduces distorted perceptions and stereotypes.

Question 13

The yielding conflict management style can produce more conflict rather than resolve it.

Accepted Answer

A) True 
 B)False

Question 14

The potential for conflict between two employees would be highest under conditions of _____ interdependence.

Accepted Answer

A)  pooled 
B)  total 
C)  reciprocal 
D)  anticipatory 
E)  sequential 
A)  pooled 
B)  total 
C)  reciprocal 
D)  anticipatory 
E)  sequential

Question 15

When people experience relationship conflict,they tend to increase their reliance on communication with the other party.

Accepted Answer

A) True 
 B)False

Question 16

Conflict is best defined as:

Accepted Answer

A)  any event where two parties demonstrate their dislike of each other. 
B)  any occasion where both parties perceive each other as a threat to achieving the other party's goals. 
C)  a process in which one party perceives that its interests are being opposed or negatively affected by another party. 
D)  any event where one party acts in a way that prevents another party from achieving its goals. 
E)  a process in which each party tries to learn the resistance point of the other party. 
A)  any event where two parties demonstrate their dislike of each other. 
B)  any occasion where both parties perceive each other as a threat to achieving the other party's goals. 
C)  a process in which one party perceives that its interests are being opposed or negatively affected by another party. 
D)  any event where one party acts in a way that prevents another party from achieving its goals. 
E)  a process in which each party tries to learn the resistance point of the other party.

Question 17

In a purely win-lose situation,the bargaining zone states that:

Accepted Answer

A)  the parties usually apply a collaborative approach to resolving their differences. 
B)  one should begin negotiations by describing the resistance point for each item on the agenda. 
C)  the two parties rarely know each other's initial point. 
D)  parties tend to move from their target point to their initial point very quickly. 
E)  neither the target nor the resistance point is revealed to the other party. 
A)  the parties usually apply a collaborative approach to resolving their differences. 
B)  one should begin negotiations by describing the resistance point for each item on the agenda. 
C)  the two parties rarely know each other's initial point. 
D)  parties tend to move from their target point to their initial point very quickly. 
E)  neither the target nor the resistance point is revealed to the other party.

Question 18

When conflict reduces each side's motivation to communicate,they rely more on stereotypes to reinforce their perceptions of the other side.

Accepted Answer

A) True 
 B)False

Question 19

The five interpersonal conflict management styles are distinguished by their level of interdependence with the other party.

Accepted Answer

A) True 
 B)False

Question 20

Managers should arbitrate decisions when employees cannot resolve their differences alone.

Accepted Answer

A) True 
 B)False

The conflict model starts with the sources of conflict.

Distinguish between constructive conflicts and relationship conflicts.

The current perspective on organizational conflict is that:

Conflict is based on the technical skills of the parties involved and is independent of their perceptions.

Communication problems could cause conflicts.Explain.

Organizations should eliminate conflicts in order to be more productive.

Which of the following interpersonal conflict management styles represents a purely win-win orientation?

Which of the following produce the highest risk of conflict?

Briefly describe the various interpersonal conflict handling styles.

_____ are employees who coordinate the activities of differentiated work units toward the completion of a common task.

According to the bargaining zone model,the parties should begin negotiations by describing their resistance point to each other.

Which of the following is an advantage of having moderate levels of organizational conflicts?

The yielding conflict management style can produce more conflict rather than resolve it.

The potential for conflict between two employees would be highest under conditions of _____ interdependence.

When people experience relationship conflict,they tend to increase their reliance on communication with the other party.

Conflict is best defined as:

In a purely win-lose situation,the bargaining zone states that:

When conflict reduces each side's motivation to communicate,they rely more on stereotypes to reinforce their perceptions of the other side.

The five interpersonal conflict management styles are distinguished by their level of interdependence with the other party.

Managers should arbitrate decisions when employees cannot resolve their differences alone.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Foundations of Employee Motivation

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

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Exam 11: Conflict and Negotiation in the Workplace

The conflict model starts with the sources of conflict.

Distinguish between constructive conflicts and relationship conflicts.

The current perspective on organizational conflict is that:

Conflict is based on the technical skills of the parties involved and is independent of their perceptions.

Communication problems could cause conflicts.Explain.

Organizations should eliminate conflicts in order to be more productive.

Which of the following interpersonal conflict management styles represents a purely win-win orientation?

Which of the following produce the highest risk of conflict?

Briefly describe the various interpersonal conflict handling styles.

_____ are employees who coordinate the activities of differentiated work units toward the completion of a common task.

According to the bargaining zone model,the parties should begin negotiations by describing their resistance point to each other.

Which of the following is an advantage of having moderate levels of organizational conflicts?

The yielding conflict management style can produce more conflict rather than resolve it.

The potential for conflict between two employees would be highest under conditions of _____ interdependence.

When people experience relationship conflict,they tend to increase their reliance on communication with the other party.

Conflict is best defined as:

In a purely win-lose situation,the bargaining zone states that:

When conflict reduces each side's motivation to communicate,they rely more on stereotypes to reinforce their perceptions of the other side.

The five interpersonal conflict management styles are distinguished by their level of interdependence with the other party.

Managers should arbitrate decisions when employees cannot resolve their differences alone.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Foundations of Employee Motivation

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters