Question 1

Intended feedback is encoded,transmitted,received,and decoded from the receiver to the sender of the original message.

Accepted Answer

A) True 
 B)False  True

Question 2

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following represents the first step in the communication model?

Accepted Answer

A)  Form message 
B)  Encode message 
C)  Decode message 
D)  Transmit message 
E)  Form feedback 
A)  Form message 
B)  Encode message 
C)  Decode message 
D)  Transmit message 
E)  Form feedback A

Question 4

In the communication process,filtering occurs when:

Accepted Answer

A)  the sender carefully selects words that the receiver is most likely to understand correctly. 
B)  the receiver removes noise from the communication process so that the sender's message is more accurately understood. 
C)  people communicate mainly positive information about themselves by screening out negative information. 
D)  an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels. 
E)  the receiver avoids receiving messages from a sender, such as by avoiding the person or deliberately not reading e-mail messages. 
A)  the sender carefully selects words that the receiver is most likely to understand correctly. 
B)  the receiver removes noise from the communication process so that the sender's message is more accurately understood. 
C)  people communicate mainly positive information about themselves by screening out negative information. 
D)  an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels. 
E)  the receiver avoids receiving messages from a sender, such as by avoiding the person or deliberately not reading e-mail messages.

Question 5

According to media richness theory,lean media are better than rich media when the communication situation is nonroutine and ambiguous.

Accepted Answer

A) True 
 B)False

Question 6

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is specifically identified as a strategy to improve communication across the organizational hierarchy,and not just at a micro-level?

Accepted Answer

A)  Filtering 
B)  Buffering 
C)  Encouraging an active grapevine 
D)  Open workspace design 
E)  Use of jargon 
A)  Filtering 
B)  Buffering 
C)  Encouraging an active grapevine 
D)  Open workspace design 
E)  Use of jargon

Question 8

The best way to manage organizational grapevine is to ignore the information it communicates.

Accepted Answer

A) True 
 B)False

Question 9

Briefly explain the problem of information overload.

Accepted Answer

Information overload occurs whenever a j

Question 10

Which of the following happens immediately after the receiver receives the encoded message in the communication process model?

Accepted Answer

A)  The sender receives confirmation that the message has been understood 
B)  The receiver confirms with the sender that the message sent was intended to be a message 
C)  The receiver decodes the received message 
D)  The receiver encodes the message 
E)  The receiver forms a direct feedback in response to the received message 
A)  The sender receives confirmation that the message has been understood 
B)  The receiver confirms with the sender that the message sent was intended to be a message 
C)  The receiver decodes the received message 
D)  The receiver encodes the message 
E)  The receiver forms a direct feedback in response to the received message

Question 11

Research suggests that effective workspace design mainly balances the trade-off between:

Accepted Answer

A)  social interaction and emotional contagion. 
B)  verbal and nonverbal communication. 
C)  employee privacy and social interaction. 
D)  information overload and information underload. 
E)  buffering and information overload. 
A)  social interaction and emotional contagion. 
B)  verbal and nonverbal communication. 
C)  employee privacy and social interaction. 
D)  information overload and information underload. 
E)  buffering and information overload.

Question 12

You have made an important presentation to several Japanese executives regarding a proposed partnership between your American company and their Japanese firm.The Japanese executives were very silent during the presentation.Most people in the United States would view this silence as:

Accepted Answer

A)  a symbol of interpersonal harmony. 
B)  an indication that the Japanese are thoughtfully contemplating what you have just said in your presentation. 
C)  an agreement to the proposal made by you. 
D)  a respect for your presentation. 
E)  a lack of communication. 
A)  a symbol of interpersonal harmony. 
B)  an indication that the Japanese are thoughtfully contemplating what you have just said in your presentation. 
C)  an agreement to the proposal made by you. 
D)  a respect for your presentation. 
E)  a lack of communication.

Question 13

What effect does emotional contagion have on the communication process?

Accepted Answer

A)  It distorts the communication process and causes dissatisfaction to all the parties involved. 
B)  It provides feedback to the sender that the receiver understands and empathizes with the message. 
C)  It reduces the level of actual communication among colleagues. 
D)  It makes it more difficult for the receiver to receive emotional meaning of the sender's experience. 
E)  It forms a strong communication barrier between the sender and the receiver. 
A)  It distorts the communication process and causes dissatisfaction to all the parties involved. 
B)  It provides feedback to the sender that the receiver understands and empathizes with the message. 
C)  It reduces the level of actual communication among colleagues. 
D)  It makes it more difficult for the receiver to receive emotional meaning of the sender's experience. 
E)  It forms a strong communication barrier between the sender and the receiver.

Question 14

Instant messaging is a richer channel of communication than video conferencing.

Accepted Answer

A) True 
 B)False

Question 15

What effect does "noise" have in the communication model?

Accepted Answer

A)  It distorts and obscures the sender's intended message. 
B)  It prevents the sender from forming a message. 
C)  It helps the sender to select a more appropriate medium to transmit the message. 
D)  It helps the receiver to decode the message more carefully. 
E)  The concept of "noise" is not significant in the communication model. 
A)  It distorts and obscures the sender's intended message. 
B)  It prevents the sender from forming a message. 
C)  It helps the sender to select a more appropriate medium to transmit the message. 
D)  It helps the receiver to decode the message more carefully. 
E)  The concept of "noise" is not significant in the communication model.

Question 16

Information overload occurs when an individual's information-processing capacity exceeds the job's information load.

Accepted Answer

A) True 
 B)False

Question 17

Individual preference for specific communication channels is a factor contributing to social acceptance.

Accepted Answer

A) True 
 B)False

Question 18

Active listeners constantly cycle through the three components of listening during a conversation and engage in various activities to improve these processes.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is an advantage associated with using written communication channels in persuading people?

Accepted Answer

A)  It can make better use of the social perceptions of individuals. 
B)  It can be used as a medium for richer communication. 
C)  It is better in presenting technical details. 
D)  It can be used to obtain high-quality immediate feedback. 
E)  It sends emotional and logical messages to receivers. 
A)  It can make better use of the social perceptions of individuals. 
B)  It can be used as a medium for richer communication. 
C)  It is better in presenting technical details. 
D)  It can be used to obtain high-quality immediate feedback. 
E)  It sends emotional and logical messages to receivers.

Question 20

_____ refers to the process by which information is transmitted and understood between two or more people.

Accepted Answer

A)  Communication 
B)  Jargon 
C)  Flaming 
D)  Grapevine 
E)  MBWA 
A)  Communication 
B)  Jargon 
C)  Flaming 
D)  Grapevine 
E)  MBWA

Intended feedback is encoded,transmitted,received,and decoded from the receiver to the sender of the original message.

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Which of the following represents the first step in the communication model?

In the communication process,filtering occurs when:

According to media richness theory,lean media are better than rich media when the communication situation is nonroutine and ambiguous.

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Which of the following is specifically identified as a strategy to improve communication across the organizational hierarchy,and not just at a micro-level?

The best way to manage organizational grapevine is to ignore the information it communicates.

Briefly explain the problem of information overload.

Which of the following happens immediately after the receiver receives the encoded message in the communication process model?

Research suggests that effective workspace design mainly balances the trade-off between:

You have made an important presentation to several Japanese executives regarding a proposed partnership between your American company and their Japanese firm.The Japanese executives were very silent during the presentation.Most people in the United States would view this silence as:

What effect does emotional contagion have on the communication process?

Instant messaging is a richer channel of communication than video conferencing.

What effect does "noise" have in the communication model?

Information overload occurs when an individual's information-processing capacity exceeds the job's information load.

Individual preference for specific communication channels is a factor contributing to social acceptance.

Active listeners constantly cycle through the three components of listening during a conversation and engage in various activities to improve these processes.

Which of the following is an advantage associated with using written communication channels in persuading people?

_____ refers to the process by which information is transmitted and understood between two or more people.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Foundations of Employee Motivation

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

Intended feedback is encoded,transmitted,received,and decoded from the receiver to the sender of the original message.

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Which of the following represents the first step in the communication model?

In the communication process,filtering occurs when:

According to media richness theory,lean media are better than rich media when the communication situation is nonroutine and ambiguous.

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Which of the following is specifically identified as a strategy to improve communication across the organizational hierarchy,and not just at a micro-level?

The best way to manage organizational grapevine is to ignore the information it communicates.

Briefly explain the problem of information overload.

Which of the following happens immediately after the receiver receives the encoded message in the communication process model?

Research suggests that effective workspace design mainly balances the trade-off between:

You have made an important presentation to several Japanese executives regarding a proposed partnership between your American company and their Japanese firm.The Japanese executives were very silent during the presentation.Most people in the United States would view this silence as:

What effect does emotional contagion have on the communication process?

Instant messaging is a richer channel of communication than video conferencing.

What effect does "noise" have in the communication model?

Information overload occurs when an individual's information-processing capacity exceeds the job's information load.

Individual preference for specific communication channels is a factor contributing to social acceptance.

Active listeners constantly cycle through the three components of listening during a conversation and engage in various activities to improve these processes.

Which of the following is an advantage associated with using written communication channels in persuading people?

_____ refers to the process by which information is transmitted and understood between two or more people.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Foundations of Employee Motivation

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters