Question 1

Constructive conflict refers to conflict between departments and organizations.

Accepted Answer

A) True 
 B)False

Question 2

Effective managers should:

Accepted Answer

A)  increase the amount of conflict among employees. 
B)  remove all forms of conflict from the organization, because it saps productivity. 
C)  remove manifest conflict as well as negative conflict outcomes even though the sources of conflict remain in place. 
D)  convince employees to engage in relationship conflict rather than the other forms of conflict. 
E)  minimize the relationship conflicts that exist in the organization. 
A)  increase the amount of conflict among employees. 
B)  remove all forms of conflict from the organization, because it saps productivity. 
C)  remove manifest conflict as well as negative conflict outcomes even though the sources of conflict remain in place. 
D)  convince employees to engage in relationship conflict rather than the other forms of conflict. 
E)  minimize the relationship conflicts that exist in the organization.

Question 3

Negotiation occurs whenever two or more conflicting parties try to redefine the terms of their interdependence.

Accepted Answer

A) True 
 B)False

Question 4

Arbitration has a high level of process control but a low level of decision control.

Accepted Answer

A) True 
 B)False

Question 5

When negotiators get closer to their time deadline,they become less committed to resolving the conflict.

Accepted Answer

A) True 
 B)False

Question 6

The resistance point in the bargaining zone model is the team's realistic goal or expectation for a final agreement.

Accepted Answer

A) True 
 B)False

Question 7

Integrators have direct authority over the departments they integrate and they rely on legitimate power to manage conflict and accomplish the work.

Accepted Answer

A) True 
 B)False

Question 8

Constructive conflict:

Accepted Answer

A)  is the opposite of task-related conflict and often involves verbal attacks. 
B)  encourages employees to reexamine their basic assumptions about a problem and its possible solutions. 
C)  is apparent when the conflict is explained in terms of interpersonal incompatibilities. 
D)  is more likely to trigger defense mechanisms and a competitive orientation among team members. 
E)  sometimes replaces manifest conflict in the conflict escalation process. 
A)  is the opposite of task-related conflict and often involves verbal attacks. 
B)  encourages employees to reexamine their basic assumptions about a problem and its possible solutions. 
C)  is apparent when the conflict is explained in terms of interpersonal incompatibilities. 
D)  is more likely to trigger defense mechanisms and a competitive orientation among team members. 
E)  sometimes replaces manifest conflict in the conflict escalation process.

Question 9

Direct communication minimizes conflict by:

Accepted Answer

A)  reducing task interdependence. 
B)  reducing reliance on stereotypes about the other party. 
C)  creating organizational buffers. 
D)  reducing the differentiation in the work force. 
E)  increasing the available resources. 
A)  reducing task interdependence. 
B)  reducing reliance on stereotypes about the other party. 
C)  creating organizational buffers. 
D)  reducing the differentiation in the work force. 
E)  increasing the available resources.

Question 10

People are more motivated to communicate and engage in exchanges when there is a perception of conflict.

Accepted Answer

A) True 
 B)False

Question 11

Creating common experiences for all employees would help organizations reduce organizational conflicts.

Accepted Answer

A) True 
 B)False

Question 12

Describe the different third-party conflict resolution interventions.Which of these interventions is most appropriate in organizations? Why?

Accepted Answer

There are generally three types of third

Question 13

Mediation has a high level of process control but a low level of decision control.

Accepted Answer

A) True 
 B)False

Question 14

List the various structural approaches to conflict management.

Accepted Answer

The main structural approaches to confli

Question 15

What is the major function of integrators in an organization?

Accepted Answer

A)  Reducing interdependence 
B)  Clarifying rules and procedures 
C)  Increasing resources 
D)  Reducing differentiation 
E)  Improving understanding 
A)  Reducing interdependence 
B)  Clarifying rules and procedures 
C)  Increasing resources 
D)  Reducing differentiation 
E)  Improving understanding

Question 16

Relationship conflict usually causes people to:

Accepted Answer

A)  use logical analysis in organizational decision making. 
B)  reduce communication and information sharing with the other party. 
C)  rethink their assumptions and beliefs about the issue that is the source of conflict. 
D)  stay away from organizational politics and related activities. 
E)  concentrate on the issue rather than the people involved in the issue. 
A)  use logical analysis in organizational decision making. 
B)  reduce communication and information sharing with the other party. 
C)  rethink their assumptions and beliefs about the issue that is the source of conflict. 
D)  stay away from organizational politics and related activities. 
E)  concentrate on the issue rather than the people involved in the issue.

Question 17

Write a short note on choosing the best conflict handling style.

Accepted Answer

Problem solving has long been identified

Question 18

Which third-party conflict resolution strategy manages the process and context of interaction between the disputing parties but does not impose a solution on the parties?

Accepted Answer

A)  Inquisition 
B)  Arbitration 
C)  Mediation 
D)  Legislation 
E)  Imposition 
A)  Inquisition 
B)  Arbitration 
C)  Mediation 
D)  Legislation 
E)  Imposition

Question 19

Conflicts tend to be higher when rules and procedures exist.

Accepted Answer

A) True 
 B)False

Question 20

Why should leaders of diverse teams require better conflict management skills than leaders of homogenous teams?

Accepted Answer

An increasingly diverse workforce requir

Constructive conflict refers to conflict between departments and organizations.

Effective managers should:

Negotiation occurs whenever two or more conflicting parties try to redefine the terms of their interdependence.

Arbitration has a high level of process control but a low level of decision control.

When negotiators get closer to their time deadline,they become less committed to resolving the conflict.

The resistance point in the bargaining zone model is the team's realistic goal or expectation for a final agreement.

Integrators have direct authority over the departments they integrate and they rely on legitimate power to manage conflict and accomplish the work.

Constructive conflict:

Direct communication minimizes conflict by:

People are more motivated to communicate and engage in exchanges when there is a perception of conflict.

Creating common experiences for all employees would help organizations reduce organizational conflicts.

Describe the different third-party conflict resolution interventions.Which of these interventions is most appropriate in organizations? Why?

Mediation has a high level of process control but a low level of decision control.

List the various structural approaches to conflict management.

What is the major function of integrators in an organization?

Relationship conflict usually causes people to:

Write a short note on choosing the best conflict handling style.

Which third-party conflict resolution strategy manages the process and context of interaction between the disputing parties but does not impose a solution on the parties?

Conflicts tend to be higher when rules and procedures exist.

Why should leaders of diverse teams require better conflict management skills than leaders of homogenous teams?

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Foundations of Employee Motivation

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 11: Conflict and Negotiation in the Workplace

Constructive conflict refers to conflict between departments and organizations.

Effective managers should:

Negotiation occurs whenever two or more conflicting parties try to redefine the terms of their interdependence.

Arbitration has a high level of process control but a low level of decision control.

When negotiators get closer to their time deadline,they become less committed to resolving the conflict.

The resistance point in the bargaining zone model is the team's realistic goal or expectation for a final agreement.

Integrators have direct authority over the departments they integrate and they rely on legitimate power to manage conflict and accomplish the work.

Constructive conflict:

Direct communication minimizes conflict by:

People are more motivated to communicate and engage in exchanges when there is a perception of conflict.

Creating common experiences for all employees would help organizations reduce organizational conflicts.

Describe the different third-party conflict resolution interventions.Which of these interventions is most appropriate in organizations? Why?

Mediation has a high level of process control but a low level of decision control.

List the various structural approaches to conflict management.

What is the major function of integrators in an organization?

Relationship conflict usually causes people to:

Write a short note on choosing the best conflict handling style.

Which third-party conflict resolution strategy manages the process and context of interaction between the disputing parties but does not impose a solution on the parties?

Conflicts tend to be higher when rules and procedures exist.

Why should leaders of diverse teams require better conflict management skills than leaders of homogenous teams?

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Foundations of Employee Motivation

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters