Exam 11: Conflict and Negotiation in the Workplace

Buffers tend to resolve conflict by reducing the level of interdependence between the conflicting parties.

Which of the following conflict management styles is associated with low cooperativeness and low assertiveness?

Which of the following conflict management styles may be necessary when it is apparent that the other party will take advantage of information sharing and other cooperative strategies?

What are the major challenges associated with organizational conflicts?

Which of the following third-party conflict resolution strategies is characterized by high process control and high process control?

The lowest risk of conflict tends to occur in reciprocal interdependence situations.

Organizational behavior researchers have discovered that it is difficult to separate constructive conflict from relationship conflict.However,it is possible to minimize relationship conflict during constructive conflict episodes.Describe two strategies that would help a team of employees to reduce the level of relationship conflict while the team is engaging in constructive conflict and briefly explain why each strategy may be effective.

Research suggests that managers tend to avoid the inquisitional approach to third-party conflict resolution.

Initial offer points,target points,and resistance points represent three elements in:

You are assigned to resolve a conflict between two departments of an organization.Both parties have equal power.Both the parties are under time pressure to resolve the conflict.You also realize that the parties lack trust/openness for problem solving.You are actively searching for a middle ground between the interests of the two parties.Which of the following conflict resolution styles would you use in this situation?

Which of the following factors leads to relational conflicts in teams?

Two employees from different departments who are evaluated on different performance criteria and compensated based on different reward systems are likely to experience conflict due to goal incompatibility.

Conflicts could reduce the significance of organizational politics.

Salespeople at Widget Co.complain that they lose sales bonuses when the production department is out of stock of a particular item.This sometimes causes customers to buy from elsewhere rather than wait for the next production run.Meanwhile,production employees complain that salespeople don't appreciate the need to minimize inventory costs,for which production staff is rewarded.This instance is an example of conflict due to:

Resolving differences with the opposing party through direct communication is not as comfortably applied in collectivist cultures.

People from collectivist cultures tend to apply a forcing style of conflict with colleagues more than people do from individualist cultures.

When negotiators have an audience watching their progress in the negotiations,the audience's negotiator:

You have resolved a conflict with another department by offsetting your losses by equally valued gains.Which of the following conflict handling styles is used here?

Organizations will be more responsive to changing business environment if they have very little conflict.

Employees with high emotional intelligence are able to avoid the escalation of constructive conflict into relationship conflict.