Question 1

Teams develop their first real sense of cohesion during the norming stage of team development.

Accepted Answer

A) True 
 B)False

Question 2

All teams exist to fulfill some purpose,either for the organization or for its members.

Accepted Answer

A) True 
 B)False

Question 3

The textbook warns that team building is usually ineffective when:

Accepted Answer

A)  attempting to improve the team development process. 
B)  the team needs to resolve internal conflicts. 
C)  the team needs to clarify its performance goals. 
D)  team members need to clarify or reconstruct perceptions of their roles in the team. 
E)  Team building is NOT usually ineffective in any of the above situations. 
A)  attempting to improve the team development process. 
B)  the team needs to resolve internal conflicts. 
C)  the team needs to clarify its performance goals. 
D)  team members need to clarify or reconstruct perceptions of their roles in the team. 
E)  Team building is NOT usually ineffective in any of the above situations.

Question 4

When forming a team,it is critical that each team member has:

Accepted Answer

A)  the complete set of skills necessary to perform the team's task alone. 
B)  the motivation to work together. 
C)  valuable skills that other team members do not know about. 
D)  no previous experience working with any of the other members. 
E)  all of these characteristics. 
A)  the complete set of skills necessary to perform the team's task alone. 
B)  the motivation to work together. 
C)  valuable skills that other team members do not know about. 
D)  no previous experience working with any of the other members. 
E)  all of these characteristics.

Question 5

Which of the following allows employees to collectively plan,organize,and control work activities with little or no direct involvement of a higher-status supervisor?

Accepted Answer

A)  Gainsharing teams 
B)  Production teams 
C)  Joint health and safety committees 
D)  Self-directed work teams 
E)  Quality circles 
A)  Gainsharing teams 
B)  Production teams 
C)  Joint health and safety committees 
D)  Self-directed work teams 
E)  Quality circles

Question 6

The longer team members work together,the better they develop common mental models to help them complete the work together.

Accepted Answer

A) True 
 B)False

Question 7

Which type of common team building activity aims to improve relations among team members?

Accepted Answer

A)  Group therapy. 
B)  Role definition. 
C)  Personal testimonials. 
D)  Problem solving. 
E)  paintball wars. 
A)  Group therapy. 
B)  Role definition. 
C)  Personal testimonials. 
D)  Problem solving. 
E)  paintball wars.

Question 8

Team cohesiveness can be strengthened in each of the following ways EXCEPT:

Accepted Answer

A)  making the team just large enough to facilitate goal accomplishment. 
B)  letting anyone become a team member. 
C)  creating or sensitizing the team to an external threat to its existence or goal accomplishment. 
D)  ensuring that team members have compatible values and goals. 
E)  showing members that the team is necessary to fulfill individual needs. 
A)  making the team just large enough to facilitate goal accomplishment. 
B)  letting anyone become a team member. 
C)  creating or sensitizing the team to an external threat to its existence or goal accomplishment. 
D)  ensuring that team members have compatible values and goals. 
E)  showing members that the team is necessary to fulfill individual needs.

Question 9

The degree of attraction people feel toward the team and their motivation to remain members is called:

Accepted Answer

A)  social loafing. 
B)  team development. 
C)  team heterogeneity. 
D)  task interdependence. 
E)  team cohesiveness. 
A)  social loafing. 
B)  team development. 
C)  team heterogeneity. 
D)  task interdependence. 
E)  team cohesiveness.

Question 10

Why do teams tend to produce more ideas in electronic brainstorming than in traditional brainstorming sessions?

Accepted Answer

A)  Team members tend to be more openly critical of each other in traditional brainstorming than in electronic brainstorming. 
B)  There is less production blocking in electronic brainstorming than in traditional brainstorming. 
C)  There is less evaluation apprehension in electronic brainstorming than in traditional brainstorming. 
D)  There is more open critique AND less production blocking in electronic brainstorming. 
E)  There is less production blocking AND less evaluation apprehension in electronic brainstorming. 
A)  Team members tend to be more openly critical of each other in traditional brainstorming than in electronic brainstorming. 
B)  There is less production blocking in electronic brainstorming than in traditional brainstorming. 
C)  There is less evaluation apprehension in electronic brainstorming than in traditional brainstorming. 
D)  There is more open critique AND less production blocking in electronic brainstorming. 
E)  There is less production blocking AND less evaluation apprehension in electronic brainstorming.

Question 11

Norms are the informal rules and standards established by a team to regulate the behaviour of its members.

Accepted Answer

A) True 
 B)False

Question 12

Organizational leadership,organizational structure,and reward systems are:

Accepted Answer

A)  three of the main sources of team cohesiveness. 
B)  three team design features. 
C)  three elements of the organizational and team environment. 
D)  three of the main causes of social loafing. 
E)  three ways to minimize teambuilding. 
A)  three of the main sources of team cohesiveness. 
B)  three team design features. 
C)  three elements of the organizational and team environment. 
D)  three of the main causes of social loafing. 
E)  three ways to minimize teambuilding.

Question 13

Jane has been working in a quality control team for the past year and has developed a feeling that her values are different from the values of her coworkers.Moreover,some team members seem to be unpredictable because they say one thing but do not actually follow through with their promises.Still,Jane has remained with the company and stayed on this team because she enjoys quality control work and doesn't see any other employment available in this field.What foundation of trust does Jane most likely have in this team?

Accepted Answer

A)  Calculus-based 
B)  Identification-based 
C)  Knowledge-based 
D)  Team-based 
E)  Jane has no trust at all in this team 
A)  Calculus-based 
B)  Identification-based 
C)  Knowledge-based 
D)  Team-based 
E)  Jane has no trust at all in this team

Question 14

The nominal group technique involves a three-stage process.

Accepted Answer

A) True 
 B)False

Question 15

Several customer service teams in your organization have dysfunctional norms in which they don't pro-actively ask clients whether they would like to try certain new services.If you were given the opportunity to form a new customer service team,which of the following would remove or avoid forming this dysfunctional norm?

Accepted Answer

A)  Soon after the team members are selected, you clearly state the norm that team members should pro-actively ask clients to consider other services. 
B)  You select employees who do not accept the dysfunctional norm. 
C)  You introduce a team-based reward system that explicitly discourages the dysfunctional norm. 
D)  If team members are regularly forgetting to ask clients to consider other services, then you would explicitly talk to them about the problems and dangers of this dysfunctional norm. 
E)  All of these actions would remove or avoid forming this dysfunctional norm. 
A)  Soon after the team members are selected, you clearly state the norm that team members should pro-actively ask clients to consider other services. 
B)  You select employees who do not accept the dysfunctional norm. 
C)  You introduce a team-based reward system that explicitly discourages the dysfunctional norm. 
D)  If team members are regularly forgetting to ask clients to consider other services, then you would explicitly talk to them about the problems and dangers of this dysfunctional norm. 
E)  All of these actions would remove or avoid forming this dysfunctional norm.

Question 16

Self-directed work teams plan,organize,and control activities with little or no direct involvement of supervisors.

Accepted Answer

A) True 
 B)False

Question 17

Constructive conflict occurs when team members hold different opinions and assumptions and debate the issues through an open,healthy dialogue.

Accepted Answer

A) True 
 B)False

Question 18

Teams are best suited for tasks with low interdependence among team members.

Accepted Answer

A) True 
 B)False

Question 19

Production blocking and evaluation apprehension:

Accepted Answer

A)  improve the creative process 
B)  help teams to avoid groupthink 
C)  are two ways to overcome group polarization 
D)  do all of these 
E)  do none of these 
A)  improve the creative process 
B)  help teams to avoid groupthink 
C)  are two ways to overcome group polarization 
D)  do all of these 
E)  do none of these

Question 20

Which foundation of trust usually CANNOT sustain a team's relationship?

Accepted Answer

A)  Calculus-based 
B)  Identification-based 
C)  Knowledge-based 
D)  Team-based 
E)  Neither calculus-based nor identification-based trust can sustain a team's relationship 
A)  Calculus-based 
B)  Identification-based 
C)  Knowledge-based 
D)  Team-based 
E)  Neither calculus-based nor identification-based trust can sustain a team's relationship

Teams develop their first real sense of cohesion during the norming stage of team development.

All teams exist to fulfill some purpose,either for the organization or for its members.

The textbook warns that team building is usually ineffective when:

When forming a team,it is critical that each team member has:

Which of the following allows employees to collectively plan,organize,and control work activities with little or no direct involvement of a higher-status supervisor?

The longer team members work together,the better they develop common mental models to help them complete the work together.

Which type of common team building activity aims to improve relations among team members?

Team cohesiveness can be strengthened in each of the following ways EXCEPT:

The degree of attraction people feel toward the team and their motivation to remain members is called:

Why do teams tend to produce more ideas in electronic brainstorming than in traditional brainstorming sessions?

Norms are the informal rules and standards established by a team to regulate the behaviour of its members.

Organizational leadership,organizational structure,and reward systems are:

The nominal group technique involves a three-stage process.

Self-directed work teams plan,organize,and control activities with little or no direct involvement of supervisors.

Constructive conflict occurs when team members hold different opinions and assumptions and debate the issues through an open,healthy dialogue.

Teams are best suited for tasks with low interdependence among team members.

Production blocking and evaluation apprehension:

Which foundation of trust usually CANNOT sustain a team's relationship?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 8: Team Dynamics

Teams develop their first real sense of cohesion during the norming stage of team development.

All teams exist to fulfill some purpose,either for the organization or for its members.

The textbook warns that team building is usually ineffective when:

When forming a team,it is critical that each team member has:

Which of the following allows employees to collectively plan,organize,and control work activities with little or no direct involvement of a higher-status supervisor?

The longer team members work together,the better they develop common mental models to help them complete the work together.

Which type of common team building activity aims to improve relations among team members?

Team cohesiveness can be strengthened in each of the following ways EXCEPT:

The degree of attraction people feel toward the team and their motivation to remain members is called:

Why do teams tend to produce more ideas in electronic brainstorming than in traditional brainstorming sessions?

Norms are the informal rules and standards established by a team to regulate the behaviour of its members.

Organizational leadership,organizational structure,and reward systems are:

The nominal group technique involves a three-stage process.

Self-directed work teams plan,organize,and control activities with little or no direct involvement of supervisors.

Constructive conflict occurs when team members hold different opinions and assumptions and debate the issues through an open,healthy dialogue.

Teams are best suited for tasks with low interdependence among team members.

Production blocking and evaluation apprehension:

Which foundation of trust usually CANNOT sustain a team's relationship?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters