Exam 15: Interpersonal Organizational Communication: Mastering the Exchange of Information

Which of the following is not a suggestion that may help you be a good listener?

Of the following,which medium is the least rich?

Which of the following is not a personal barrier to communication?

Compared to women,men tend to

Which of the following is a step in the communication process?

Noise is any disturbance that interferes with the transmission of a message,and it can occur in any medium.

Imagine that you work for a life insurance company.The company is offering a new type of life insurance policy for senior citizens (people over age 65)and retirees.Keeping generational differences in mind,which of the following is the best medium for communicating with potential customers/clients?

This question contains two parts;be sure to answer both.First,define noise and describe how it can disrupt the communication process.Second,imagine that you are studying for a final exam for a difficult course.Think about where you typically study.What are the sources of noise in that environment? Describe each,and propose a plan for reducing or eliminating noise so that you can concentrate on your studies.

Debbie works part time in a coffee shop.Some of the equipment is so noisy it prevents her from correctly hearing what the customer orders.The noisy equipment is an example of a(n)______ barrier to communication.

The danger of using a lean medium for nonroutine matters is that it results in information oversimplification;it doesn't provide enough of the information the receiver needs and wants.

Tracie,working at a research facility in Washington,DC,needs to communicate with Juan,who is in Mexico City,about a project they are working on.Although Juan has perfect command of English,they are still facing a(n)______ barrier to communication.

A manager who is instructing his employee about work tasks is communicating

Lynn had many spelling and grammar mistakes in her report,some of which made the content difficult to understand.Lynn's report is an example of poor encoding.

Doug gave some people street directions,but because they only nodded their heads and didn't repeat the directions back to him,he doesn't really know whether the directions were understood.What type of barrier is present here?

Which of the following is not appropriate to include in the conclusion of a speech?

Which of the following is a "don't" when attempting to improve communication?

Which term refers to the use of the Internet at work for personal use?

Communication is

Ryan is sitting in a seminar where a speaker is explaining the company's retirement plan options.Ryan is only 24 years old,and he thinks retirement is so far away that he doesn't think he needs to pay attention to the speaker.He starts texting his friends and updating his Facebook page;he even slumps in his chair.He has completely tuned out of the presentation.Ryan's listening style in this case is best described as

This question contains two parts;be sure to answer both.First,define formal communication in an organization.Second,imagine that you manage a company that is going through layoffs.The company plans to lay off 15 percent of the workforce.Provide an example of how you might use each of the three types of formal communication to communicate with employees about the layoffs.