Question 1

Generally people retain about 75 percent of what they hear.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is not a way in which nonverbal communication is expressed?

Accepted Answer

A) grimacing 
B) avoiding eye contact 
C) looking away while talking to someone 
D) writing a thank-you note 
E) touching someone's shoulder 
A) grimacing 
B) avoiding eye contact 
C) looking away while talking to someone 
D) writing a thank-you note 
E) touching someone's shoulder

Question 3

When a supervisor is afraid to voice an idea because she fears criticism,the result is a receiver barrier.

Accepted Answer

A) True 
 B)False

Question 4

Formal channels of communication are typically faster than the grapevine.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is not true of e-mail?

Accepted Answer

A) The average worker can receive hundreds of e-mails in a day. 
B) Texting and social networking have begun to reduce the dominance of e-mail. 
C) The number of e-mail users worldwide has peaked and begun to decline. 
D) Many computer applications require an e-mail address for access. 
E) Most workers feel that they can answer only a few dozen e-mails per day. 
A) The average worker can receive hundreds of e-mails in a day. 
B) Texting and social networking have begun to reduce the dominance of e-mail. 
C) The number of e-mail users worldwide has peaked and begun to decline. 
D) Many computer applications require an e-mail address for access. 
E) Most workers feel that they can answer only a few dozen e-mails per day.

Question 6

A(n)______ form of media allows receivers to observe multiple cues,such as body language and tone of voice,and allows senders to get feedback.Face-to-face communication is an example of this form of media.

Accepted Answer

A) encoded 
B) dense 
C) rich 
D) informal 
E) formal 
A) encoded 
B) dense 
C) rich 
D) informal 
E) formal

Question 7

This question contains two parts;be sure to answer both.First,what is the grapevine,and when does the grapevine flourish and thrive? Second,suppose that you manage a small laboratory that develops fragrances (men's colognes,women's perfumes,unisex deodorants).The office grapevine is thriving;employees believe that the company is about to be purchased by a much larger firm,and that the result will be a move to another state,decreased benefits,and massive layoffs.While the company is under negotiations to be purchased,there will be no move or change in benefits based on the purchase.Layoffs could occur,but it's hard to say at this point.Describe several ways that you might get the grapevine under control.

Accepted Answer

The grapevine is the unofficial communic

Question 8

Gender differences-the idea that,on average,men and women often have different communication styles

Accepted Answer

Students should give an exampl

Question 9

Which of the following is a "do" when attempting to improve communication?

Accepted Answer

A) Close your eyes. 
B) Lick your lips or play with your hair. 
C) Look away from the speaker. 
D) Speak very slowly. 
E) Smile. 
A) Close your eyes. 
B) Lick your lips or play with your hair. 
C) Look away from the speaker. 
D) Speak very slowly. 
E) Smile.

Question 10

Active ______ is the process of actively decoding and interpreting verbal messages,which requires full attention and processing.

Accepted Answer

A) empathizing 
B) comprehension 
C) hearing 
D) listening 
E) evaluation 
A) empathizing 
B) comprehension 
C) hearing 
D) listening 
E) evaluation

Question 11

An order-taker who has a thick accent,and someone who speaks too fast at a fast-food drive-through,are examples of communication barriers.

Accepted Answer

A) True 
 B)False

Question 12

Of the following,which medium is the richest?

Accepted Answer

A) company newsletter 
B) telephone 
C) videoconference 
D) memo 
E) e-mail 
A) company newsletter 
B) telephone 
C) videoconference 
D) memo 
E) e-mail

Question 13

Which of the following is an example of empathetic communication?

Accepted Answer

A) "We need to get this job finished on time if we want to keep our jobs." 
B) "These intense deadlines are both unreasonable and unfair." 
C) "You don't have a choice;this is the job we hired you to do." 
D) "I understand your frustration;this deadline is intense,and we're running on reduced staff." 
E) "If you don't like your job,we can easily replace you." 
A) "We need to get this job finished on time if we want to keep our jobs." 
B) "These intense deadlines are both unreasonable and unfair." 
C) "You don't have a choice;this is the job we hired you to do." 
D) "I understand your frustration;this deadline is intense,and we're running on reduced staff." 
E) "If you don't like your job,we can easily replace you."

Question 14

When using text messages for important workplace communications,use abbreviations and emojis to streamline the communication.

Accepted Answer

A) True 
 B)False

Question 15

This question contains two parts;be sure to answer both.First,define the concept of security in the digital age.Second,imagine that you manage the customer-service department at the local utility (provider of electricity and natural gas).Name at least three specific measures that your department could take to prevent security breaches on the Internet.

Accepted Answer

Security is a system of safeguards for p

Question 16

This question contains two parts;be sure to answer both.First,define the concept of media richness,explaining which forms of media are richer,which are less rich,and why.Next,suppose that you manage a local branch of the U.S.Post Office.You need to communicate three key pieces of information: (a)an annual performance appraisal for each of the employees at the branch, (2)an update regarding the sales of commemorative stamps to a regional manager,and (3)information regarding postage rate increases to the general public.Which type of media would you use for each of these three pieces of information?

Accepted Answer

Media richness is how well a particular

Question 17

In general,one long meeting is preferable to several shorter meetings.

Accepted Answer

A) True 
 B)False

Question 18

An audience can typically remember about 10 points from a speech.

Accepted Answer

A) True 
 B)False

Question 19

The introduction to a business speech should

Accepted Answer

A) get right to the point. 
B) contain at least one joke. 
C) contain a phrase like "I'm honored to be here." 
D) contain significant details of the presentation. 
E) contain an unrelated story to catch the interest of the audience. 
A) get right to the point. 
B) contain at least one joke. 
C) contain a phrase like "I'm honored to be here." 
D) contain significant details of the presentation. 
E) contain an unrelated story to catch the interest of the audience.

Question 20

Which of the following statements is not true of social media?

Accepted Answer

A) Social media can lead to hiring discrimination by revealing applicants' religious affiliation,age,family composition,or sexual orientation. 
B) Your overall presence on the Internet and social media sites should reflect a mature and responsible individual and include nothing you'd be afraid to see in the newspaper. 
C) In terms of job recruiting,LinkedIn is the most widely used social media site. 
D) The use of social media in the workplace often leads to reduced turnover,higher performance,and increased job satisfaction. 
E) Social media rarely reduces productivity in the workplace. 
A) Social media can lead to hiring discrimination by revealing applicants' religious affiliation,age,family composition,or sexual orientation. 
B) Your overall presence on the Internet and social media sites should reflect a mature and responsible individual and include nothing you'd be afraid to see in the newspaper. 
C) In terms of job recruiting,LinkedIn is the most widely used social media site. 
D) The use of social media in the workplace often leads to reduced turnover,higher performance,and increased job satisfaction. 
E) Social media rarely reduces productivity in the workplace.

Generally people retain about 75 percent of what they hear.

Which of the following is not a way in which nonverbal communication is expressed?

When a supervisor is afraid to voice an idea because she fears criticism,the result is a receiver barrier.

Formal channels of communication are typically faster than the grapevine.

Which of the following is not true of e-mail?

A(n)______ form of media allows receivers to observe multiple cues,such as body language and tone of voice,and allows senders to get feedback.Face-to-face communication is an example of this form of media.

Gender differences-the idea that,on average,men and women often have different communication styles

Which of the following is a "do" when attempting to improve communication?

Active ______ is the process of actively decoding and interpreting verbal messages,which requires full attention and processing.

An order-taker who has a thick accent,and someone who speaks too fast at a fast-food drive-through,are examples of communication barriers.

Of the following,which medium is the richest?

Which of the following is an example of empathetic communication?

When using text messages for important workplace communications,use abbreviations and emojis to streamline the communication.

In general,one long meeting is preferable to several shorter meetings.

An audience can typically remember about 10 points from a speech.

The introduction to a business speech should

Which of the following statements is not true of social media?

The Exceptional Manager: What You Do How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 15: Interpersonal Organizational Communication: Mastering the Exchange of Information

Generally people retain about 75 percent of what they hear.

Which of the following is not a way in which nonverbal communication is expressed?

When a supervisor is afraid to voice an idea because she fears criticism,the result is a receiver barrier.

Formal channels of communication are typically faster than the grapevine.

Which of the following is not true of e-mail?

A(n)______ form of media allows receivers to observe multiple cues,such as body language and tone of voice,and allows senders to get feedback.Face-to-face communication is an example of this form of media.

Gender differences-the idea that,on average,men and women often have different communication styles

Which of the following is a "do" when attempting to improve communication?

Active ______ is the process of actively decoding and interpreting verbal messages,which requires full attention and processing.

An order-taker who has a thick accent,and someone who speaks too fast at a fast-food drive-through,are examples of communication barriers.

Of the following,which medium is the richest?

Which of the following is an example of empathetic communication?

When using text messages for important workplace communications,use abbreviations and emojis to streamline the communication.

In general,one long meeting is preferable to several shorter meetings.

An audience can typically remember about 10 points from a speech.

The introduction to a business speech should

Which of the following statements is not true of social media?

The Exceptional Manager: What You Do How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters