Exam 8: Organizational Culture, Structure, and Design: Building Blocks of the Organization

Hewlett-Packard founders David Packard and William Hewlett created a close-knit organizational culture that gave a lot of responsibility to employees and fostered innovation within the company.______ are individual responsibility and the importance of innovation.

_______ are the rituals and ceremonies of a company,as well as the manner of dress,awards,myths and stories told about a company.

Contrast power and authority.How do power and authority differ between military organizations and typical business organizations?

________ in an organization is the division of labor.For example,in a publishing company,there are people who acquire manuscripts (sponsoring editors),people who edit manuscripts (developmental editors),and people who turn manuscripts into printed books (production editors).

__________ is also known as division of labor.

Examples of ______ are the AFL-CIO (a union)and the National Federation of Independent Business are both voluntary groups with the purpose of advancing member interests.

Adam,the owner of Adam's Roofing,was talking to a visitor in his office,telling her that "We are a fun-loving group that believes in teamwork and a family atmosphere at work,which significantly affects our work outcomes.Plus,we do things together outside of work.This is the 'social glue' that binds the members of our company together." Adam was referring to his company's

The Safety Committee,a temporary team at the Annapolis Tool & Die Corporation,was established to make the factory floor a safer place.Members of the committee still work in their departments full-time,but they meet twice a month for a few hours as a committee.The Safety Committee is an example of a ____ within an organization.

Routine tasks and paperwork,as well as jobs that help your subordinates grow,are

Rites and rituals are ____.For example,employees of New Belgium Brewery in Fort Collins,Colorado,get a free brewery-hopping trip to Belgium after being employed by the company for five years.

Patricia,the manager of Prime Health Club,was telling her new trainer that "I have many decisions to make in a day,and as the club manager,during the course of a week,I have to give orders to most of the 35 employees.Then there is my budget and the club resources,which I oversee." Patricia's _______ gives her the right to make decisions,give orders,and utilize resources.

The arrangement of having discrete parts of a task done by different people is known as division of labor.

Danilo has been working for Metropolitan Taxi for three months.He expected that his job would be to drive around the city,pick up fares,and drop them off at their desired locations,but in his first few days on the job he realized that the job entails much more.He must keep his taxi cab clean and neat,and some days he will be stationed at the shop and go to people's houses to pick them up and bring them to the local airport.Within a few months,he has learned that taxi drivers often express frustration with the people they call "civilians"-that is,non-taxi drivers,whose driving skills they complain about incessantly.In his first few months on the job,________ describes what Danilo is undergoing.

According to Chester I.Barnard's classic definition,an organization is a

Insurance company Acuity has a clan culture;employees have generous perks and are empowered to participate in a way in the company that is fun.The end results are profitability and an enviably low 2% turnover rate.A clan culture has a(n)

This question has two parts;be sure to answer both.First,define span of control and contrast the two kinds of spans of control.Second,imagine that you are the manager of the customer-service department for a major furniture retailer,which has 40 CSR's (customer service representatives)on the phone lines at any given time during business hours.Can you be effective as a manager with such a wide span of control? Why or why not? The span of control,or span of management,refers to the number of people reporting directly to a given manager. There are two kinds of spans of control,narrow (or tall)and wide (or flat). Narrow span of control: This means a manager has a limited number of people reporting-three vice presidents reporting to a president,for example,instead of nine vice presidents.An organization is said to be tall when there are many levels with narrow spans of control.

A hierarchy of authority is ____.Most military organizations are known for having a strong hierarchy of authority.

During weekly conference calls,Mary,a restaurant manager for a national chain of restaurants,and the other managers in her district explain to their district manager the reasons for different decisions;they also explain why certain costs and sales were higher or lower than they were the previous week._______ is the explanation of their decisions and work results.

With a modular structure,a firm _____.An example of the modular structure is the massive 787 Dreamliner project,in which Boeing contracted with many suppliers,each responsible for one component or assembly,which were then integrated to make the aircraft.

The scientists,nurses,and doctors who work for Medical Technology,an organization that researches the cure for several diseases,work together for a common goal of ending these illnesses.Medical Technology provides an example of