Exam 4: Ethical and Social Responsibility for Sustainable Marketing
Exam 1: Creating Customer Relationships and Value Through Marketing264 Questions
Exam 2: Developing Successful Organizational and Marketing Strategies330 Questions
Exam 3: Scanning the Marketing Environment339 Questions
Exam 4: Ethical and Social Responsibility for Sustainable Marketing203 Questions
Exam 5: Understanding Consumer Behavior361 Questions
Exam 6: Understanding Organizations As Customers264 Questions
Exam 7: Understanding and Reaching Global Consumers and Markets338 Questions
Exam 8: Marketing Research: From Customer Insights to Actions300 Questions
Exam 9: Market Segmentation,Targeting,and Positioning240 Questions
Exam 10: Developing New Products and Services305 Questions
Exam 11: Managing Successful Products,Services,and Brands404 Questions
Exam 12: Services Marketing218 Questions
Exam 13: Building the Price Foundation312 Questions
Exam 14: Arriving at the Final Price398 Questions
Exam 15: Managing Marketing Channels and Supply Chains344 Questions
Exam 16: Retailing and Wholesaling398 Questions
Exam 17: Integrated Marketing Communications and Direct Marketing334 Questions
Exam 18: Advertising, Sales Promotion, and Public Relations383 Questions
Exam 19: Using Social Media and Mobile Marketing to Connect With Consumers182 Questions
Exam 20: Personal Selling and Sales Management340 Questions
Exam 21: Implementing Interactive and Multi-Channel Marketing281 Questions
Exam 22: Pulling It All Together: The Strategic Marketing Process254 Questions
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Ethical exchanges between sellers and buyers should result in
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(Multiple Choice)
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Correct Answer:
C
Corporate culture manifests itself in many different ways: the ethical behavior of top management,expectations for ethical behavior present in formal codes of ethics,and
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(Multiple Choice)
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Correct Answer:
C
are the five steps in a social audit?
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(Essay)
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Correct Answer:
A social audit consists of the following steps:
(1)Recognition of a firm's social expectations and the rationale for engaging in social responsibility endeavors; (2)Identification of social responsibility causes or programs consistent with the company's mission; (3)Determination of organizational objectives and priorities for programs and activities it will undertake; (4)Specification of the type and amount of resources necessary to achieve social responsibility objectives; and (5)Evaluation of social responsibility programs and activities undertaken and assessment of future involvement.
Which of the following is a major reason for the violation of ethics codes?
(Multiple Choice)
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1962,President John F.Kennedy outlined a Consumer Bill of Rights that codified the ethics of exchange between buyers and sellers.These were the right: (1)to safety; (2)to be informed; (3)to choose; and (4)__________.
(Multiple Choice)
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Making counterfeit copies of Gucci purses,Tommy Hilfiger sportswear,and other international brands is pervasive in China because laws protecting intellectual property are unclear and sporadically enforced.Even when sanctions are applied,sanctions are minimal,typically consisting of confiscation,a warning,a public apology,and perhaps a fine.Moreover,copying enjoys a long tradition in China and does not carry a stigma.A business introducing a product into China needs to know that its __________ may lead to trademark infringements.
(Multiple Choice)
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Which of the following is considered one of the major factors that influences ethical behavior?
(Multiple Choice)
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law that codified the ethics of exchange between buyers and sellers,including the rights to safety,to be informed,to choose,and to be heard,is referred to as the
(Multiple Choice)
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com is an Internet company that helps other organizations implement marketing strategies that they hope will let them dominate their industry.Lava's advertising,states,"We ignore the rules,and we let no obstacle stand in your company's way-no matter how bold or impossible your idea may seem." The company is composed of eighteen bright young Internet experts.They work in one large room,which also contains dartboards,a pool table,and a meditation center.If you were to walk into the office,it would be next to impossible to tell the company owners from its lowest ranking employee.This best describes the Internet company's
(Multiple Choice)
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of the following statements about a person's moral philosophy are true EXCEPT:
(Multiple Choice)
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marketing,the set of values,ideas,and attitudes that are learned and shared among members of a group is referred to as __________.
(Multiple Choice)
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Employees who report unethical or illegal actions of their employers are referred to as
(Multiple Choice)
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than 70 percent of the physicians in the Maricopa County (Arizona)Medical Society agreed to establish a maximum fee schedule for health services to curb rising medical costs.All physicians were required to adhere to this schedule as a condition for membership in the society.The U.S.Supreme Court ruled that this agreement violated the Sherman Act and represented price fixing.This example illustrates that the physician's actions were
(Multiple Choice)
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a recent survey,consumers were asked the following question: "Who should take the lead in addressing environmental issues?" The results suggest that __________ should.
(Multiple Choice)
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Toyota dealership in British Columbia,Canada,donated $50 to the Make-A-Wish Foundation of Canada for each Toyota purchased during a particular month.This is an example of how a small business can engage in
(Multiple Choice)
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global undertaking to further green marketing efforts is the
(Multiple Choice)
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media today use pay-to-vote polls,in which respondents use a 900-telephone number to vote "yes" or "no" on a current issue,as a means of generating viewer or listener interest.The Research Industry Coalition (RIC)has asked all media to inform viewers or listeners that the validity of such polls is questionable and the results are NOT statistically representative of the population but are just a frequency distribution of those who happen to call.If a television station chooses not to make viewers aware of the shortcomings of a pay-to-vote poll,its business practice would fall into which of the following categories?
(Multiple Choice)
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