Exam 1: Creating Customer Relationships and Value Through Marketing

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inventor designs a scissors that has interchangeable blades that allow the user to switch from straight cuts to decorative cuts.Identify two possible target markets and justify your answer.

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A target market is a specific group of potential consumers toward whom an organization directs its marketing program.While anyone might benefit from using the product,a quality answer should link the benefits of the product (interchangeable straight and decorative blades)to the specific needs of a specific group.For example,scrapbook makers could use the straight blade when trimming pictures and use decorative blades when cutting backgrounds pages for their albums.The same scissors might be targeted for school teachers to create decorative flyers to post on bulletin boards regarding upcoming events for their students.

Which element of the marketing mix is demonstrated when Mars,Inc.has a sale on M&Ms® brand candies?

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B

Utility refers to

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C

Kraft produces Lunchables,a prepackaged meal usually consisting of several crackers,small slices of meat,and small slices of cheese.Some items in the product line contain Capri Sun drinks,water,or a small portion of Dole fruit.The box is bright yellow and the quantity of food contained within it is small.The target market for Kraft Lunchables is MOST LIKELY:

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value to consumers that comes from having the offering available where consumers need it constitutes __________ utility.

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Walmart,Southwest Airlines,and Costco all have been successful by offering consumers the best

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Which of the following statements about the marketing concept era is most accurate?

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much time does 3M allow their inventors for the purpose of doing initially unfunded research?

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Which of the following is an example of possession utility?

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the BMW website,BMW.com,you can design your own personal BMW.If you choose to use this method to purchase a car,what type of utility(ies)has(have)been created?

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__________ occurs when a person feels deprived of basic necessities such as food,clothing,and shelter.

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__________ is a need that is shaped by a person's knowledge,culture,and personality.

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societal marketing concept

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Which of the following statements best defines consumer needs and wants?

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kinds of organizations engage in marketing?

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Showstoppers refer to

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value to consumers that comes from making an item easy to purchase through the provision of credit cards and financial arrangements constitutes _________ utility.

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marketing mix refers to

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  Figure 1-2 -Figure 1-2 above,B represents a firm's partnerships with Figure 1-2 -Figure 1-2 above,"B" represents a firm's partnerships with

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Which of the following statements about marketing is most accurate?

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