Exam 9: Knowledge Management and E-Learning

Halcyon is an information technology firm that uses its own private web space to organize and distribute employee forms and announcements. It has recently begun using the same web space to manage its knowledge-related initiatives as well. The private web space discussed in this case is an example of a(n) ________.

The process which reads typed text and helps document management systems index, tag, decipher keywords, and document identifiers quickly is known as ________.

A majority of retail companies in Arizona are increasingly using a certain strategy to capture tacit knowledge which is helping them to successfully handle knowledge management. Which of the following processes would help such users add and edit articles about specific topics and discuss the contents of each article with other editors?

Which of the following is an accurate definition of wikis?

Which of the following is usually used as the raw material for a social network analysis?

Structural capital contributed by a person to an organization is only valid as long as that person is employed.

Operational information should be systematically collected and organized to ensure wide availability throughout the organization.

Structural knowledge is in the minds of employees and is difficult to locate because employees may not realize that they possess it.

Which of the following assets is a part of structural capital?

Jonathan Collins, a customer relations manager at a retail firm in Minnesota, has added considerable value to his organization over the years by building strong relationships with the firm's clients and suppliers. Which of the following types of intellectual capital is he contributing to in this case?

A common problem in knowledge management is redundancy, which is worsened by the ease of copying and editing electronic files.

McKay-Hill, a well-known law firm in California, adopts a regular practice of documenting its client-related data daily in an electronic database. The client-related data includes nature of legal advice sought, revenue generated by each client, and progress on each case, among others. What type of intellectual capital does such data represent to the firm?

What is self-paced e-learning?

Discuss how collaboration tools contribute to the functioning of e-learning programs.

What are the three different kinds of e-learning approaches?

________ refers to knowledge that can be documented and codified.

Which of the following is an accurate definition of human capital?

The subject matter expert in an e-learning learning program is one who pays the project bills, coordinates activities of writers, programmers, technicians, videographers and graphic artists, and tracks progress from kick-off to completion.

Which of the following statements is true of intranets?

________ maps and measures the strength of relationships represented as nodes in the network and uncovers those who play pivotal roles as bridges to other groups, both inside and outside the organization.