Question 1

Which of the following types of captured knowledge should be deleted from the system?

Accepted Answer

A)  operational information 
B)  compliance information 
C)  strategically valuable information 
D)  redundant information 
A)  operational information 
B)  compliance information 
C)  strategically valuable information 
D)  redundant information

Question 2

IPsecure is a patent law firm based in New Jersey. The firm provides patent drafting and filing services to its clients. The company is planning to build an electronic database of the patent applications it has filed for its clients over the years. However, most of its clients are innovators who use handwritten notes and figures for their reference. Which of the following software tools would best help the firm convert the large number of paper-based notes from its clients into electronic records that can be easily searched and referenced?

Accepted Answer

A)  image recognition 
B)  optical mark recognition 
C)  semantic mapping 
D)  intelligent character recognition 
A)  image recognition 
B)  optical mark recognition 
C)  semantic mapping 
D)  intelligent character recognition

Question 3

Which of the following types of captured knowledge should be systematically collected and organized and made widely available throughout the organization?

Accepted Answer

A)  strategically valuable information 
B)  compliance information 
C)  redundant information 
D)  operational information 
A)  strategically valuable information 
B)  compliance information 
C)  redundant information 
D)  operational information

Question 4

Which of the following is an accurate definition of document management systems?

Accepted Answer

A)  systems that manage electronic records, often converted from paper sources, making them searchable and easily transmitted 
B)  information systems that can find people in an organization with specific types of expertise based on their education, experience, and activities 
C)  information systems used to deliver e-learning courses, track student progress, and manage educational records 
D)  software tools that mimic the reasoning and decision making of a human expert, drawing from a base of knowledge about a particular subject area developed with the expert's assistance 
A)  systems that manage electronic records, often converted from paper sources, making them searchable and easily transmitted 
B)  information systems that can find people in an organization with specific types of expertise based on their education, experience, and activities 
C)  information systems used to deliver e-learning courses, track student progress, and manage educational records 
D)  software tools that mimic the reasoning and decision making of a human expert, drawing from a base of knowledge about a particular subject area developed with the expert's assistance

Question 5

The ________ is the person who brings together the knowledge and skills about what strategies work best for e-learning.

Accepted Answer

A)  instructional designer 
B)  subject matter expert 
C)  project sponsor 
D)  semantic reasoner 
A)  instructional designer 
B)  subject matter expert 
C)  project sponsor 
D)  semantic reasoner

Question 6

Negotiating strategies, mentoring, and coaching are all part of the ________ that one adds to the company.

Accepted Answer

A)  human capital 
B)  venture capital 
C)  equity capital 
D)  structural capital 
A)  human capital 
B)  venture capital 
C)  equity capital 
D)  structural capital

Question 7

Pierce Bailey, a sales executive at a mobile service company, needs to document details of the sales calls he makes on a daily basis. What kind of knowledge is he documenting when he is feeding in customer contact information, response of customers, and follow-up that needs to be done?

Accepted Answer

A)  tacit knowledge 
B)  experiential knowledge 
C)  explicit knowledge 
D)  common knowledge 
A)  tacit knowledge 
B)  experiential knowledge 
C)  explicit knowledge 
D)  common knowledge

Question 8

Discuss the three main types of intellectual capital.

Accepted Answer

The three main types of intellectual cap

Question 9

Known to be an integral part of Green Living Inc, Rhonda Lloyd works as a renewable energy campaigner in a remote region of Indonesia. What kind of knowledge represents her understanding of the dynamics of the village communities and apprehensions of the locals?

Accepted Answer

A)  tacit knowledge 
B)  documented knowledge 
C)  explicit knowledge 
D)  metaknowledge 
A)  tacit knowledge 
B)  documented knowledge 
C)  explicit knowledge 
D)  metaknowledge

Question 10

Intellectual capital refers to ________.

Accepted Answer

A)  the intangible assets and resources of an enterprise 
B)  the assets that do not contribute to an organization's profitability 
C)  an organization's assets that can be sold to another organization 
D)  the assets belonging to an enterprise that are freely available to the public 
A)  the intangible assets and resources of an enterprise 
B)  the assets that do not contribute to an organization's profitability 
C)  an organization's assets that can be sold to another organization 
D)  the assets belonging to an enterprise that are freely available to the public

Question 11

Which of the following is a difference between the Internet and intranet?

Accepted Answer

A)  The Internet relies on the TCP/IP suite, while intranets are protocol-independent. 
B)  The Internet can be accessed through web browsers, but intranets need specialized software to access. 
C)  The Internet supports multimedia and document formats unlike intranets. 
D)  The Internet is publicly accessible, while access to intranets is protected with passwords known to authorized individuals. 
A)  The Internet relies on the TCP/IP suite, while intranets are protocol-independent. 
B)  The Internet can be accessed through web browsers, but intranets need specialized software to access. 
C)  The Internet supports multimedia and document formats unlike intranets. 
D)  The Internet is publicly accessible, while access to intranets is protected with passwords known to authorized individuals.

Question 12

A person's network of contacts, including clients, suppliers, and prospective employees, is a part of the human capital that the person contributes toward the organization.

Accepted Answer

A) True 
 B)False

Question 13

________ is often stored electronically and left behind with an organization even when an employee is no longer with the organization.

Accepted Answer

A)  Structural capital 
B)  Social capital 
C)  Venture capital 
D)  Human capital 
A)  Structural capital 
B)  Social capital 
C)  Venture capital 
D)  Human capital

Question 14

Which of the following statements is true of intellectual capital?

Accepted Answer

A)  The value of an organization's intellectual capital is best reflected in the conventional accounting reports. 
B)  Intellectual capital consists of all intangible assets of an enterprise that contribute to its competitive advantage. 
C)  Intellectual capital is hard to distinguish from other sources of capital owned by an organization. 
D)  Intellectual capital does not include the knowledge stored as documentation about business processes, procedures, policies, contracts, and patents. 
A)  The value of an organization's intellectual capital is best reflected in the conventional accounting reports. 
B)  Intellectual capital consists of all intangible assets of an enterprise that contribute to its competitive advantage. 
C)  Intellectual capital is hard to distinguish from other sources of capital owned by an organization. 
D)  Intellectual capital does not include the knowledge stored as documentation about business processes, procedures, policies, contracts, and patents.

Question 15

What are some of the challenges faced in sharing knowledge in an organization?

Accepted Answer

Employees in an organization tend to act

Question 16

Which of the following functions does a project sponsor perform in an e-learning program?

Accepted Answer

A)  deciding on the course content 
B)  assessing the participants of the course 
C)  developing best strategies for the success of the program 
D)  defining project goals and paying the bills 
A)  deciding on the course content 
B)  assessing the participants of the course 
C)  developing best strategies for the success of the program 
D)  defining project goals and paying the bills

Question 17

The ________ is an organization's private web space that is password-protected and accessible only to authorized individuals through the organization's portal.

Accepted Answer

A)  intranet 
B)  marketing website 
C)  World Wide Web 
D)  local area network 
A)  intranet 
B)  marketing website 
C)  World Wide Web 
D)  local area network

Question 18

A learning object is larger, less self-contained, and less reusable than a classroom lecture.

Accepted Answer

A) True 
 B)False

Question 19

________ crawl through databases, websites, e-mails, project summaries, and other electronic documents to find people in an organization with specific types of expertise.

Accepted Answer

A)  Web crawlers 
B)  Expert location systems 
C)  Connectionist expert systems 
D)  Intelligent agents 
A)  Web crawlers 
B)  Expert location systems 
C)  Connectionist expert systems 
D)  Intelligent agents

Question 20

Discuss how social network analysis can help in locating sources of relevant knowledge.

Accepted Answer

Social network analysis refers to the pr

Which of the following types of captured knowledge should be deleted from the system?

Which of the following types of captured knowledge should be systematically collected and organized and made widely available throughout the organization?

Which of the following is an accurate definition of document management systems?

The ________ is the person who brings together the knowledge and skills about what strategies work best for e-learning.

Negotiating strategies, mentoring, and coaching are all part of the ________ that one adds to the company.

Pierce Bailey, a sales executive at a mobile service company, needs to document details of the sales calls he makes on a daily basis. What kind of knowledge is he documenting when he is feeding in customer contact information, response of customers, and follow-up that needs to be done?

Discuss the three main types of intellectual capital.

Known to be an integral part of Green Living Inc, Rhonda Lloyd works as a renewable energy campaigner in a remote region of Indonesia. What kind of knowledge represents her understanding of the dynamics of the village communities and apprehensions of the locals?

Intellectual capital refers to ________.

Which of the following is a difference between the Internet and intranet?

A person's network of contacts, including clients, suppliers, and prospective employees, is a part of the human capital that the person contributes toward the organization.

________ is often stored electronically and left behind with an organization even when an employee is no longer with the organization.

Which of the following statements is true of intellectual capital?

What are some of the challenges faced in sharing knowledge in an organization?

Which of the following functions does a project sponsor perform in an e-learning program?

The ________ is an organization's private web space that is password-protected and accessible only to authorized individuals through the organization's portal.

A learning object is larger, less self-contained, and less reusable than a classroom lecture.

________ crawl through databases, websites, e-mails, project summaries, and other electronic documents to find people in an organization with specific types of expertise.

Discuss how social network analysis can help in locating sources of relevant knowledge.

Information Systems and People

Systems Development and Procurement

Project Management and Strategic Planning

Information Systems and Strategy

Information and Communications Technologies: The Enterprise Architecture

Managing Information Resources with Databases

Information Systems for the Enterprise

The Web and E-Commerce

Ethics, Privacy, and Security

Business Intelligence and Decision Support

Collaborating with Technology

Filters

Exam 9: Knowledge Management and E-Learning

Which of the following types of captured knowledge should be deleted from the system?

Which of the following types of captured knowledge should be systematically collected and organized and made widely available throughout the organization?

Which of the following is an accurate definition of document management systems?

The ________ is the person who brings together the knowledge and skills about what strategies work best for e-learning.

Negotiating strategies, mentoring, and coaching are all part of the ________ that one adds to the company.

Pierce Bailey, a sales executive at a mobile service company, needs to document details of the sales calls he makes on a daily basis. What kind of knowledge is he documenting when he is feeding in customer contact information, response of customers, and follow-up that needs to be done?

Discuss the three main types of intellectual capital.

Known to be an integral part of Green Living Inc, Rhonda Lloyd works as a renewable energy campaigner in a remote region of Indonesia. What kind of knowledge represents her understanding of the dynamics of the village communities and apprehensions of the locals?

Intellectual capital refers to ________.

Which of the following is a difference between the Internet and intranet?

A person's network of contacts, including clients, suppliers, and prospective employees, is a part of the human capital that the person contributes toward the organization.

________ is often stored electronically and left behind with an organization even when an employee is no longer with the organization.

Which of the following statements is true of intellectual capital?

What are some of the challenges faced in sharing knowledge in an organization?

Which of the following functions does a project sponsor perform in an e-learning program?

The ________ is an organization's private web space that is password-protected and accessible only to authorized individuals through the organization's portal.

A learning object is larger, less self-contained, and less reusable than a classroom lecture.

________ crawl through databases, websites, e-mails, project summaries, and other electronic documents to find people in an organization with specific types of expertise.

Discuss how social network analysis can help in locating sources of relevant knowledge.

Information Systems and People

Systems Development and Procurement

Project Management and Strategic Planning

Information Systems and Strategy

Information and Communications Technologies: The Enterprise Architecture

Managing Information Resources with Databases

Information Systems for the Enterprise

The Web and E-Commerce

Ethics, Privacy, and Security

Business Intelligence and Decision Support

Collaborating with Technology

Filters