Exam 1: Introduction to Operations and Supply Chain Management

Describe the involvement of the engineering, IT and human resources functions as the operations and supply chain team are engaged in process selection.

The greatest impact on business in the last quarter century has been made by information technology.

Which of these is NOT an element of the SCOR model?

Describe the operations function's transformation process and provide an example for each element.

This organization, ________, is a leader in education and all aspects of quality improvement.

Which of these is NOT a component of the operations function in an organization?

Which of these operations and supply chain activities deals only with suppliers as interorganizational participants?

A second-tier supplier is downstream from a first-tier supplier in a supply chain.

Information and materials are two examples of inputs to the transformation process.

Which of these statements is best?

Choose any two non-operations business functions. Provide examples of an operations or supply chain activity that interfaces directly with each business function you have chosen.

Every organization has an operations function.

A(n)________ plans and controls production in a manufacturing setting.

In the Sweet Action! supply chain, the flowers produce the nectar which is collected by the bees. The busy bees take this nectar and produce honey, which is collected by the beekeeper, who puts it in quart jars and supplies it to the baker. The baker produces a lovely array of confections, which are purchased by the local restaurant. The restaurant sells these confections to their loyal diners, who gleefully consume them and nag the chef for his recipe. Which of these statements about this supply chain is best?

Transportation and warehousing are examples of logistics activities.

Customers are key interfunctional participants in the operations and supply chain activity of capacity planning.

Scheduling and managing the flow of work through an organization and supply chain belongs to the logistics function of a supply chain.

Operations can be considered a transformation process that takes things like labor, and capital, called ________, and transforms them into goods or services, called ________.

A second-tier supplier is located ________ from a first-tier supplier.

Suppliers are key interorganizational participants in the operations and supply chain logistics activity.