Question 1

A legal service in a corporate acquisition probably scores:

Accepted Answer

A) low on customization and high on physical activities. 
B) high on customer contact and low on intangible activities. 
C) high on customization and high on intangible activities. 
D) low on customer contact and low on intangible activities. 
A) low on customization and high on physical activities. 
B) high on customer contact and low on intangible activities. 
C) high on customization and high on intangible activities. 
D) low on customer contact and low on intangible activities. C

Question 2

"My tour of the Duff Brewery was the greatest experience of my life," Homer recalled. Lenny's favorite part was the batch process that was evident during the fermenting stage but Carl's favorite part was the high speed continuous flow process evident in the bottling line. "You're both right," Homer declared, "Duff takes both elements to create a(n)________ process."

Accepted Answer

hybrid (manufacturing)

Question 3

________ products involve no customization but ________ products are completely customized.

Accepted Answer

Make-to-stock; engineer-to-order

Question 4

Cycle time is the sum of all of the task times.

Accepted Answer

A) True 
 B)False

Question 5

The three dimensions of service positioning are the nature of the service package, the degree of customization and the degree of customer contact.

Accepted Answer

A) True 
 B)False

Question 6

A product-based layout arranges resources sequentially according to the steps required to make a product.

Accepted Answer

A) True 
 B)False

Question 7

How can a supply chain operate with multiple different manufacturing processes linked across supply chain partners?

Accepted Answer

The constituent companies can each opera

Question 8

Make-to-stock products are typically produced using a production line.

Accepted Answer

A) True 
 B)False

Question 9

A cellular layout is another name for a functional layout.

Accepted Answer

A) True 
 B)False

Question 10

As the degree of service customization decreases, managers have more opportunity to focus on cost and productivity.

Accepted Answer

A) True 
 B)False

Question 11

An independent study for a graduate student in the College of Business probably scores:

Accepted Answer

A) low on customization and high on intangible activities. 
B) high on customer contact and low on intangible activities. 
C) high on customization and high on intangible activities. 
D) low on customer contact and low on intangible activities. 
A) low on customization and high on intangible activities. 
B) high on customer contact and low on intangible activities. 
C) high on customization and high on intangible activities. 
D) low on customer contact and low on intangible activities.

Question 12

What are the two types of product-based layouts? What are their similarities and differences and their advantages and disadvantages compared with other types of layouts and processes?

Accepted Answer

A production line is a type of manufactu

Question 13

Define the term service package and describe management's focus for each activity.

Accepted Answer

A service package includes all the value

Question 14

As the degree of customer contact decreases, more of the service package is provided by the ________ room.

Accepted Answer

The answer of As the degree of customer contact decreases,...

Question 15

A batch manufacturing process may be linked only to another batch manufacturing process in a supply chain.

Accepted Answer

A) True 
 B)False

Question 16

Service positioning is based on the three axes of contact, customization, and cost.

Accepted Answer

A) True 
 B)False

Question 17

According to the law of variability, the ________ the random variability either demanded of the process or inherent in the process itself or in the items processed, the ________ productive the process is.

Accepted Answer

greater, l

Question 18

Name two restaurants that score differently on at least two scales in the service positioning space and provide examples of how they differ.

Accepted Answer

Examples will vary - a fast fo

Question 19

A cellular layout is essentially the opposite of a(n)________ layout.

Accepted Answer

The answer of A cellular layout is essentially the opposite...

Question 20

The table depicts a production line that has been balanced with a takt time of 2 minutes. What is the percent idle time of this balance? $$\begin{array} { | l | c | c | c | c | c | c | } 
\hline \text { Workstation } & 1 & 2 & 3 & 4 & 5 & 6 \
\hline \text { Task } & \mathrm { A } , \mathrm { B } & \mathrm { C } & \mathrm { D } , \mathrm { E } , \mathrm { F } & \mathrm { G } , \mathrm { H } & \mathrm { I } & \mathrm { J } , \mathrm { K } , \mathrm { L } \
\hline \text { Time } ( \mathrm { min } ) & 1,1 & 1.8 & 1,0.5,0.4 & 0.9,0.8 & 1.8 & 0.5,0.5,0.6 \
\hline
\end{array}$$

Accepted Answer

A) 5% 
B) 10% 
C) 15% 
D) Cannot be determined from the information provided. 
A) 5% 
B) 10% 
C) 15% 
D) Cannot be determined from the information provided.

A legal service in a corporate acquisition probably scores:

products involve no customization but products are completely customized.

Cycle time is the sum of all of the task times.

The three dimensions of service positioning are the nature of the service package, the degree of customization and the degree of customer contact.

A product-based layout arranges resources sequentially according to the steps required to make a product.

How can a supply chain operate with multiple different manufacturing processes linked across supply chain partners?

Make-to-stock products are typically produced using a production line.

A cellular layout is another name for a functional layout.

As the degree of service customization decreases, managers have more opportunity to focus on cost and productivity.

An independent study for a graduate student in the College of Business probably scores:

What are the two types of product-based layouts? What are their similarities and differences and their advantages and disadvantages compared with other types of layouts and processes?

Define the term service package and describe management's focus for each activity.

As the degree of customer contact decreases, more of the service package is provided by the ________ room.

A batch manufacturing process may be linked only to another batch manufacturing process in a supply chain.

Service positioning is based on the three axes of contact, customization, and cost.

According to the law of variability, the the random variability either demanded of the process or inherent in the process itself or in the items processed, the productive the process is.

Name two restaurants that score differently on at least two scales in the service positioning space and provide examples of how they differ.

A cellular layout is essentially the opposite of a(n)________ layout.

The table depicts a production line that has been balanced with a takt time of 2 minutes. What is the percent idle time of this balance? Workstation 1 2 3 4 5 6 Task , ,, , ,, Time () 1,1 1.8 1,0.5,0.4 0.9,0.8 1.8 0.5,0.5,0.6

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Business Processes

Managing Quality

Managing Capacity

S: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters

Exam 3: Process Choice and Layout Decisions in Manufacturing and Services

A legal service in a corporate acquisition probably scores:

________ products involve no customization but ________ products are completely customized.

Cycle time is the sum of all of the task times.

The three dimensions of service positioning are the nature of the service package, the degree of customization and the degree of customer contact.

A product-based layout arranges resources sequentially according to the steps required to make a product.

How can a supply chain operate with multiple different manufacturing processes linked across supply chain partners?

Make-to-stock products are typically produced using a production line.

A cellular layout is another name for a functional layout.

As the degree of service customization decreases, managers have more opportunity to focus on cost and productivity.

An independent study for a graduate student in the College of Business probably scores:

What are the two types of product-based layouts? What are their similarities and differences and their advantages and disadvantages compared with other types of layouts and processes?

Define the term service package and describe management's focus for each activity.

As the degree of customer contact decreases, more of the service package is provided by the ________ room.

A batch manufacturing process may be linked only to another batch manufacturing process in a supply chain.

Service positioning is based on the three axes of contact, customization, and cost.

According to the law of variability, the ________ the random variability either demanded of the process or inherent in the process itself or in the items processed, the ________ productive the process is.

Name two restaurants that score differently on at least two scales in the service positioning space and provide examples of how they differ.

A cellular layout is essentially the opposite of a(n)________ layout.

The table depicts a production line that has been balanced with a takt time of 2 minutes. What is the percent idle time of this balance? Workstation 1 2 3 4 5 6 Task , ,, , ,, Time () 1,1 1.8 1,0.5,0.4 0.9,0.8 1.8 0.5,0.5,0.6

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Business Processes

Managing Quality

Managing Capacity

S: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters

products involve no customization but products are completely customized.

According to the law of variability, the the random variability either demanded of the process or inherent in the process itself or in the items processed, the productive the process is.