Question 1

How would you describe the Six Sigma methodology?

Accepted Answer

Six Sigma is a business improvement methodology that focuses an organization on:
understanding and managing customer requirements; aligning key business processes to achieve those requirements; utilizing rigorous data analysis to understand and ultimately minimize variation in those processes; and driving rapid and sustainable improvement to business processes.

Question 2

Mapping creates a common understanding of process activities, their results, and who performs the various steps.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of these statements about the SCOR model is best?

Accepted Answer

A) The SCOR model consists of four levels that describe supply chain processes in increasing detail. 
B) The core management processes of the model are Source, Collaborate, Operations, and Return. 
C) The model makes provisions for different levels of customization. 
D) The process types detailed in level one are Planning, Execution, and Enable. 
A) The SCOR model consists of four levels that describe supply chain processes in increasing detail. 
B) The core management processes of the model are Source, Collaborate, Operations, and Return. 
C) The model makes provisions for different levels of customization. 
D) The process types detailed in level one are Planning, Execution, and Enable. C

Question 4

________ is a process improvement philosophy that results in small, incremental changes while ________ is a process improvement philosophy that results in dramatic organizational changes.

Accepted Answer

Continuous improveme

Question 5

In statistical terms, a process that achieves Six Sigma quality will generate about:

Accepted Answer

A) zero defects per million opportunities. 
B) six defects per million opportunities. 
C) three defects per million opportunities. 
D) thirty-four defects per million opportunities. 
A) zero defects per million opportunities. 
B) six defects per million opportunities. 
C) three defects per million opportunities. 
D) thirty-four defects per million opportunities.

Question 6

A car wash services 200 customers in an hour on a lovely Saturday afternoon. The car wash employs 5 washers at $6 per hour and uses $50 of water and $5 of electricity per hour. An appropriate measure of productivity is:

Accepted Answer

A) 80%. 
B) 2.35 cars/$. 
C) 8 cars/$. 
D) 0.425 $/car. 
A) 80%. 
B) 2.35 cars/$. 
C) 8 cars/$. 
D) 0.425 $/car.

Question 7

The provost was puzzled as he read the enrollment report for the fall semester. The seven teaching units had all experienced a drop in enrollment, some of them were calamitous as shown in the table. Answer the following questions using the information provided in the table. Assume the same number of faculty taught in each college both semesters.
a. Which college has the lowest productivity in 2017 and what is their productivity?
b. Which college had the greatest productivity decline?
c. Which college is the most productive in both 2016 and 2017?
 $$\begin{array} { | c | c | c | c | } 
\hline \text { College } & \text { \# Student Credit Hours } & \text { \# Student Credit Hours } & \
&\text { Fall } 2017 & \text { Fall } 2016 & \text { Teaching Faculty } \
\hline \text { Business } & 55,000 & 65,000 & 75 \
\hline \text { Education } & 84,000 & 87,460 & 90 \
\hline \text { Fine Arts } & 12,000 & 13,590 & 45 \
\hline \text { Graduate } & 32,000 & 34,325 & 125 \
\hline \text { Liberal Arts } & 78,000 & 80,950 & 105 \
\hline \text { Math/Science } & 51,000 & 53,250 & 48 \
\hline
\end{array}$$

Accepted Answer

a)The lowest productivity in fall 2017 i

Question 8

A process that seeks to improve the performance of the main value-added and necessary, non-value-added activities is a(n)________ process.

Accepted Answer

The answer of A process that seeks to improve the...

Question 9

A car wash services 200 customers in an hour on a lovely Saturday afternoon. The car wash employs 5 washers at $6 per hour and uses $50 of water and $5 of electricity per hour. They charge $10 per car for their standard wash job. Which of these changes would have the greatest positive impact on their productivity?

Accepted Answer

A) increasing their service rate so they can process 210 cars per hour 
B) cutting their employee pay by $1 per hour 
C) charging $11 per standard wash job 
D) introducing a new waterless system 
A) increasing their service rate so they can process 210 cars per hour 
B) cutting their employee pay by $1 per hour 
C) charging $11 per standard wash job 
D) introducing a new waterless system

Question 10

One reason the SCOR model is widely accepted is its consistency. It mandates the same information and physical flows for all products, regardless of the degree of customization.

Accepted Answer

A) True 
 B)False

Question 11

A car wash services 200 customers an hour on a lovely Saturday afternoon. The car wash employs 5 washers at $6 per hour and uses $50 of water and $5 of electricity per hour. They charge $10 per car for their standard wash job. Which of these changes would have the greatest positive impact on their productivity?

Accepted Answer

A) increasing their service rate by 10% 
B) decreasing wages by 5% 
C) increasing their per-car fee by 20% 
D) decreasing water usage by 10% 
A) increasing their service rate by 10% 
B) decreasing wages by 5% 
C) increasing their per-car fee by 20% 
D) decreasing water usage by 10%

Question 12

In a process map, a circle represents a step or activity in the process.

Accepted Answer

A) True 
 B)False

Question 13

What is the general procedure for developing a swim lane process map?

Accepted Answer

The steps for developing a swim lane pro

Question 14

A professor is expected to cover 16 chapters in an operations management text each semester. One semester the professor dismisses class 30 minutes early every Monday and Friday and is able to cover only 12 chapters. What is the professor's efficiency?

Accepted Answer

A) 75% 
B) 4 
C) 133% 
D) -4 
A) 75% 
B) 4 
C) 133% 
D) -4

Question 15

Describe continuous improvement and business process reengineering and compare their advantages and disadvantages in relation to each other.

Accepted Answer

Continuous improvement is the philosophy

Question 16

What is benchmarking and how do the two types differ?

Accepted Answer

Benchmarking is the process of identifyi

Question 17

Cycle time is the total elapsed time needed to complete a business process.

Accepted Answer

A) True 
 B)False

Question 18

Your university sends a contingent of top-ranking officials to Las Vegas hotels to study ways to improve dormitory living conditions. This is an example of process benchmarking.

Accepted Answer

A) True 
 B)False

Question 19

A maintenance worker maintains an alibi sheet of all work activities performed in an 8 hour shift. If the work standard is such that 90% efficiency is expected, what is the actual amount of time that should be documented?

Accepted Answer

A) 8.9 hours 
B) 111% 
C) 7.2 hours 
D) 0.8 hours 
A) 8.9 hours 
B) 111% 
C) 7.2 hours 
D) 0.8 hours

Question 20

A set of logically related tasks or activities performed to achieve a defined business outcome is a:

Accepted Answer

A) process. 
B) primary process. 
C) support process. 
D) development process. 
A) process. 
B) primary process. 
C) support process. 
D) development process.

How would you describe the Six Sigma methodology?

Mapping creates a common understanding of process activities, their results, and who performs the various steps.

Which of these statements about the SCOR model is best?

is a process improvement philosophy that results in small, incremental changes while is a process improvement philosophy that results in dramatic organizational changes.

In statistical terms, a process that achieves Six Sigma quality will generate about:

A car wash services 200 customers in an hour on a lovely Saturday afternoon. The car wash employs 5 washers at $6 per hour and uses $50 of water and $5 of electricity per hour. An appropriate measure of productivity is:

A process that seeks to improve the performance of the main value-added and necessary, non-value-added activities is a(n)________ process.

One reason the SCOR model is widely accepted is its consistency. It mandates the same information and physical flows for all products, regardless of the degree of customization.

In a process map, a circle represents a step or activity in the process.

What is the general procedure for developing a swim lane process map?

A professor is expected to cover 16 chapters in an operations management text each semester. One semester the professor dismisses class 30 minutes early every Monday and Friday and is able to cover only 12 chapters. What is the professor's efficiency?

Describe continuous improvement and business process reengineering and compare their advantages and disadvantages in relation to each other.

What is benchmarking and how do the two types differ?

Cycle time is the total elapsed time needed to complete a business process.

Your university sends a contingent of top-ranking officials to Las Vegas hotels to study ways to improve dormitory living conditions. This is an example of process benchmarking.

A maintenance worker maintains an alibi sheet of all work activities performed in an 8 hour shift. If the work standard is such that 90% efficiency is expected, what is the actual amount of time that should be documented?

A set of logically related tasks or activities performed to achieve a defined business outcome is a:

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Process Choice and Layout Decisions in Manufacturing and Services

Managing Quality

Managing Capacity

S: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters

Exam 4: Business Processes

How would you describe the Six Sigma methodology?

Mapping creates a common understanding of process activities, their results, and who performs the various steps.

Which of these statements about the SCOR model is best?

________ is a process improvement philosophy that results in small, incremental changes while ________ is a process improvement philosophy that results in dramatic organizational changes.

In statistical terms, a process that achieves Six Sigma quality will generate about:

A car wash services 200 customers in an hour on a lovely Saturday afternoon. The car wash employs 5 washers at $6 per hour and uses $50 of water and $5 of electricity per hour. An appropriate measure of productivity is:

A process that seeks to improve the performance of the main value-added and necessary, non-value-added activities is a(n)________ process.

One reason the SCOR model is widely accepted is its consistency. It mandates the same information and physical flows for all products, regardless of the degree of customization.

In a process map, a circle represents a step or activity in the process.

What is the general procedure for developing a swim lane process map?

A professor is expected to cover 16 chapters in an operations management text each semester. One semester the professor dismisses class 30 minutes early every Monday and Friday and is able to cover only 12 chapters. What is the professor's efficiency?

Describe continuous improvement and business process reengineering and compare their advantages and disadvantages in relation to each other.

What is benchmarking and how do the two types differ?

Cycle time is the total elapsed time needed to complete a business process.

Your university sends a contingent of top-ranking officials to Las Vegas hotels to study ways to improve dormitory living conditions. This is an example of process benchmarking.

A maintenance worker maintains an alibi sheet of all work activities performed in an 8 hour shift. If the work standard is such that 90% efficiency is expected, what is the actual amount of time that should be documented?

A set of logically related tasks or activities performed to achieve a defined business outcome is a:

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Process Choice and Layout Decisions in Manufacturing and Services

Managing Quality

Managing Capacity

S: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters

is a process improvement philosophy that results in small, incremental changes while is a process improvement philosophy that results in dramatic organizational changes.