Question 1

Variations in process output that are caused by events that in general cannot be eliminated without changing the process are:

Accepted Answer

A)  assignable variations. 
B)  random variations. 
C)  out of control variations. 
D)  None of these. 
E)  All of these. 
A)  assignable variations. 
B)  random variations. 
C)  out of control variations. 
D)  None of these. 
E)  All of these. B

Question 2

Twenty-five samples of size 4 were drawn from a production process. For each sample, the mean and range were computed as shown below.
$$\begin{array}{l}
\begin{array} { | c | c c c c c c c c c c c c c | } 
\hline \text { Sample } & 1 & 2 & 3 & 4 & 5 & 6 & 7 & 8 & 9 & 10 & 11 & 12 & 13 \
\hline \bar { x } _ { j } & 21 & 24 & 20 & 18 & 20 & 21 & 23 & 25 & 15 & 20 & 25 & 21 & 4 \
R _ { j } & 8 & 12 & 7 & 19 & 6 & 11 & 8 & 8 & 7 & 13 & 9 & 13 & 25 \
\hline
\end{array}\\
\begin{array} { | c | c c c c c c c c c c c c | } 
\hline \text { Sample } & 14 & 15 & 16 & 17 & 18 & 19 & 20 & 21 & 22 & 23 & 24 & 25 \
\hline \bar { x } _ { j . } & 28 & 14 & 22 & 24 & 26 & 19 & 14 & 28 & 17 & 26 & 29 & 15 \
R _ { j } & 12 & 14 & 17 & 8 & 21 & 12 & 14 & 11 & 7 & 15 & 21 & 19 \
\hline
\end{array}
\end{array}$$
-Draw the R chart on a control chart

Accepted Answer

The answer of Twenty-five samples of size 4 were drawn...

Question 3

Based on an earlier model called the Shewhart cycle,the Plan-Do-Check-Act (PDCA)cycle was popularized in the 1950's by ____________________.

Accepted Answer

W.Edwards Deming

Question 4

For control chart,the lower and upper control limits are usually set at:

Accepted Answer

A)  five standard deviations from the centerline. 
B)  four standard deviations from the centerline. 
C)  three standard deviations from the centerline. 
D)  two standard deviations from the centerline. 
E)  one standard deviation from the centerline. 
A)  five standard deviations from the centerline. 
B)  four standard deviations from the centerline. 
C)  three standard deviations from the centerline. 
D)  two standard deviations from the centerline. 
E)  one standard deviation from the centerline.

Question 5

According to Greg Brue,author of Six Sigma for Managers,Six Sigma has a strong profitability and project/problem orientation,and involves five phases.List these phases.

Accepted Answer

(1)define the project or goal and the in

Question 6

Forty samples of size 1,000 were drawn from a manufacturing process and the number of defectives in each sample was counted.The mean sample proportion was 0.05.The centerline for the p chart is:

Accepted Answer

A)  0.05. 
B)  50.0. 
C)  2.00. 
D)  25.0. 
A)  0.05. 
B)  50.0. 
C)  2.00. 
D)  25.0.

Question 7

Which of the following are among the statistical tools discussed in your text and used in applying TQM?

Accepted Answer

A)  The process flow chart 
B)  The cause-and-effect diagram 
C)  The Pareto diagram 
D)  The Taguchi view of quality loss 
E)  All of these 
A)  The process flow chart 
B)  The cause-and-effect diagram 
C)  The Pareto diagram 
D)  The Taguchi view of quality loss 
E)  All of these

Question 8

Differentiate between statistical process control and acceptance sampling.

Accepted Answer

SPC method represents a defect-preventio

Question 9

The two sources of process variation are ____________________ (common-course)variation and ____________________ (special-cause)variation.

Accepted Answer

The answer of The two sources of process variation are...

Question 10

What is the difference between total quality management and the traditional approach to quality management?

Accepted Answer

Traditional quality management

Question 11

When the purpose of sampling is to detect when a process becomes too variable,the chart of choice will be a c-chart.

Accepted Answer

A) True 
 B)False

Question 12

What is a "cause-and-effect diagram",and what role can it play in total quality management?

Accepted Answer

The cause and effect diagram p

Question 13

What assumptions are made in the mean chart about the distribution of individual measurements for the process that is being monitored?

Accepted Answer

In the construction of a mean

Question 14

Statistical process control and acceptance sampling both rely on a sampling of products to make inferences.In what important way do the two types of inferences differ?

Accepted Answer

SPC uses the sampled products to make in

Question 15

Each sample involves a 9 square foot piece of carpet.The number of flaws found in a piece would be entered on a(n)____________________ chart.

Accepted Answer

The answer of Each sample involves a 9 square foot...

Question 16

In a 3-sigma mean control chart for a process that is in control,what is the probability that a given sample mean will fall outside the control limits as the result of random variation alone?

Accepted Answer

Given 3-sigma control limits for a contr

Question 17

Random variation occurs due to identifiable causes that have changed the process.

Accepted Answer

A) True 
 B)False

Question 18

The practices of TQM are closely related to the ____________________ philosophy of continuing improvement and include guidelines such as Deming's 14 points,quality audits,competitive benchmarking,just-in-time manufacturing,and worker empowerment.

Accepted Answer

The answer of The practices of TQM are closely related...

Question 19

What is the Deming PDCA cycle and how is it applicable to total quality management?

Accepted Answer

Deming's PDCA (Plan-Do-Check-A

Question 20

Which of the following relates to costs of non-conformance?

Accepted Answer

A)  Coordination with suppliers. 
B)  Defective products that reduce goodwill. 
C)  Periodic customer surveys. 
D)  Worker involvement. 
E)  Revisions to product design. 
A)  Coordination with suppliers. 
B)  Defective products that reduce goodwill. 
C)  Periodic customer surveys. 
D)  Worker involvement. 
E)  Revisions to product design.

Variations in process output that are caused by events that in general cannot be eliminated without changing the process are:

Based on an earlier model called the Shewhart cycle,the Plan-Do-Check-Act (PDCA)cycle was popularized in the 1950's by ____________________.

For control chart,the lower and upper control limits are usually set at:

According to Greg Brue,author of Six Sigma for Managers,Six Sigma has a strong profitability and project/problem orientation,and involves five phases.List these phases.

Forty samples of size 1,000 were drawn from a manufacturing process and the number of defectives in each sample was counted.The mean sample proportion was 0.05.The centerline for the p chart is:

Which of the following are among the statistical tools discussed in your text and used in applying TQM?

Differentiate between statistical process control and acceptance sampling.

The two sources of process variation are (common-course)variation and (special-cause)variation.

What is the difference between total quality management and the traditional approach to quality management?

When the purpose of sampling is to detect when a process becomes too variable,the chart of choice will be a c-chart.

What is a "cause-and-effect diagram",and what role can it play in total quality management?

What assumptions are made in the mean chart about the distribution of individual measurements for the process that is being monitored?

Statistical process control and acceptance sampling both rely on a sampling of products to make inferences.In what important way do the two types of inferences differ?

Each sample involves a 9 square foot piece of carpet.The number of flaws found in a piece would be entered on a(n)____________________ chart.

In a 3-sigma mean control chart for a process that is in control,what is the probability that a given sample mean will fall outside the control limits as the result of random variation alone?

Random variation occurs due to identifiable causes that have changed the process.

The practices of TQM are closely related to the ____________________ philosophy of continuing improvement and include guidelines such as Deming's 14 points,quality audits,competitive benchmarking,just-in-time manufacturing,and worker empowerment.

What is the Deming PDCA cycle and how is it applicable to total quality management?

Which of the following relates to costs of non-conformance?

A Preview of Business Statistics

Visual Description of Data

Statistical Description of Data

Data Collection and Sampling Methods

Probability: Review of Basic Concepts

Discrete Probability Distributions

Continuous Probability Distributions

Sampling Distributions

Estimation From Sample Data

Hypothesis Tests Involving a Sample Mean or Proportion

Hypothesis Tests Involving Two Sample Means

Analysis of Variance Tests

Chi-Square Applications

Nonparametric Methods

Simple Linear Regression and Correlation

Multiple Regression and Correlation

Model Building

Models for Time Series and Forecasting

Decision Theory

Filters

Exam 20: Total Quality Management

Variations in process output that are caused by events that in general cannot be eliminated without changing the process are:

Based on an earlier model called the Shewhart cycle,the Plan-Do-Check-Act (PDCA)cycle was popularized in the 1950's by ____________________.

For control chart,the lower and upper control limits are usually set at:

According to Greg Brue,author of Six Sigma for Managers,Six Sigma has a strong profitability and project/problem orientation,and involves five phases.List these phases.

Forty samples of size 1,000 were drawn from a manufacturing process and the number of defectives in each sample was counted.The mean sample proportion was 0.05.The centerline for the p chart is:

Which of the following are among the statistical tools discussed in your text and used in applying TQM?

Differentiate between statistical process control and acceptance sampling.

The two sources of process variation are ____________________ (common-course)variation and ____________________ (special-cause)variation.

What is the difference between total quality management and the traditional approach to quality management?

When the purpose of sampling is to detect when a process becomes too variable,the chart of choice will be a c-chart.

What is a "cause-and-effect diagram",and what role can it play in total quality management?

What assumptions are made in the mean chart about the distribution of individual measurements for the process that is being monitored?

Statistical process control and acceptance sampling both rely on a sampling of products to make inferences.In what important way do the two types of inferences differ?

Each sample involves a 9 square foot piece of carpet.The number of flaws found in a piece would be entered on a(n)____________________ chart.

In a 3-sigma mean control chart for a process that is in control,what is the probability that a given sample mean will fall outside the control limits as the result of random variation alone?

Random variation occurs due to identifiable causes that have changed the process.

The practices of TQM are closely related to the ____________________ philosophy of continuing improvement and include guidelines such as Deming's 14 points,quality audits,competitive benchmarking,just-in-time manufacturing,and worker empowerment.

What is the Deming PDCA cycle and how is it applicable to total quality management?

Which of the following relates to costs of non-conformance?

A Preview of Business Statistics

Visual Description of Data

Statistical Description of Data

Data Collection and Sampling Methods

Probability: Review of Basic Concepts

Discrete Probability Distributions

Continuous Probability Distributions

Sampling Distributions

Estimation From Sample Data

Hypothesis Tests Involving a Sample Mean or Proportion

Hypothesis Tests Involving Two Sample Means

Analysis of Variance Tests

Chi-Square Applications

Nonparametric Methods

Simple Linear Regression and Correlation

Multiple Regression and Correlation

Model Building

Models for Time Series and Forecasting

Decision Theory

Filters

The two sources of process variation are (common-course)variation and (special-cause)variation.